Ghost booking terms

1. KEY EXCHANGE and CLEANING The accommodation is available after 16:00 on the day of arrival and must be handed over cleaned by 12:00 on the day of departure, unless otherwise agreed with the landlord. The key for the accommodation will only be handed over to the booker or an adult person notified by the booker in advance in accordance with the separately given instructions. If the key is lost, the customer will be charged for the cost of changing the locks. Door opening fee 60€ on weekdays from 8 am to 6 pm, at other times 80€. The cottages/villas have blankets and pillows, but no linen (sheets and towels). Bed linen can be ordered in connection with the accommodation reservation, at which time they will be delivered to the cottage/villa for 15€ / set. For each reservation, a basic package of toilet paper, kitchen towels, dishwashing detergents and multi-surface cleaners has been delivered to the villa so that you can start your holiday smoothly. If you need more of these during your holiday, you will need to buy your own supplies. If cleaning is not ordered, the customer will take care of the start cleaning. We require that the following things are taken care of in the cleaning: taking out the trash, vacuuming and washing the floors, washing dishes (and emptying the dishwasher), washing the washroom and toilet facilities, removing stains and dirt, making beds and putting furniture, garden furniture and other things in place. The yard area must also be cleaned. More detailed cleaning instructions can be found at the cottage/villa. Even if the departure cleaning has been ordered, we require the property to be from normal living, i.e. furniture and other equipment in place and undamaged, garbage taken to the nearest waste point and stains and dirt removed. The area of the accommodation must also be clean. If the accommodation has not been completely cleaned or if the property requires cleaning after the customer's cleaning, the landlord will charge the customer for the costs incurred in accordance with the actual costs, but not less than EUR 100. If a hot tub has been ordered for the holiday home, the renter has the right to charge an additional maintenance or cleaning fee (starting from 160€) if the operating instructions have not been followed.

2. NUMBER OF PERSONS The accommodation may not be used by more persons than indicated in the property information, unless this has been separately agreed with the lessor. Additional people will be charged a separate additional person fee. Camping in the yard of a holiday home with a tent or a caravan /caravan is prohibited. ​

3. COMPENSATION FOR DAMAGES AND LOST PROPERTY The booker is responsible for the property and its belongings during the rental period. The customer is obligated to immediately report any damage to the Property or its movable property and to reimburse the landlord. The customer is obliged to compensate for breaches. The cost of repairs or the acquisition of a new equivalent shall be reimbursed for the damaged movables. Ahavus is not responsible for the customer's items that are stored in the accommodation, we will store the lost and found items for 3 months and you can inquire about them by email.

4. COMPLAINTS The customer must notify the lessor as soon as possible of any deficiencies or defects in the accommodation. If possible, they can be repaired or refunded already during the stay. Notes and urgent service requests must be made by phone. ​

5. SMOKING AND PETS Smoking is prohibited indoors. Smoking is subject to a €250 airing fee. Bringing a pet to the accommodation must always be notified to the landlord in advance. We charge 30€/pet/booking for the import of pets. An additional fee of 50€ / pet / day is charged for unauthorised pets. ​

6. CANCELLATION CANCELLATION must always be notified in writing. Failure to pay the invoice is not a cancellation. There is silence in the area from 23:00 to 07:00. If the guests cause an unreasonable disturbance and the guard/police notice does not silence, the reservation may be cancelled. In this case, the guests will have to hand over the cottage immediately and the paid fees will not be refunded. Disturbances in the area must be reported directly to the police, emergency number 112. In the event of an unexpected illness or accident, we recommend that you take out insurance. Changes in weather conditions, number of slopes or routes, etc. will not change the cancellation policy. Ahavus is not obligated to compensate the customer for any possible nuisance caused by noise disturbance caused by neighbouring plots in the area. Ahavus charges a cancellation fee of 20% of the accommodation price if the cancellation is made 30 days before the start of the reservation. For cancellations made less than 14 days before the start of the reservation, we charge the full amount of the reservation. ​

7. LESSOR 'S RIGHT TO CANCEL OR TRANSFER A RESERVATION In the event of force majeure or if the customer has not complied with the booking conditions, the landlord has the right to cancel the booking. ​ ​ 1.1.2022 Ahavus Oy, 3160664-6 Reserves the rights to changes.