Bennington is here for you. We are here to help you have the best vacation possible. That is sincerely our goal. We are, unfortunately, human (Klingon or Martian would be so much more fun), and so when we make a mistake, please let us know so we can fix it right away. Inspect Your Rental Upon Arrival. When you arrive, take a walk around, check it or test it, and let us know if we need to come out and fix anything for you. Seriously, that’s our job. Take great care of our Home. We know most of y'all were raised right, so this doesn’t apply to you. For those of you raised by wolves – this is someone else’s home - please leave it in as good or better condition than you found it. Occupancy. If the occupancy says 10, that means there should never be more than 10 people in the house (except for children under five years of age, you can have like 100 of them). Hot Tubs. If your rental has a hot tub, it is managed by a professional hot tub company. We put up a safety sign by every hot tub. We recommend you follow the safety precautions. Hot tubs are incredibly fun to have while on vacation and sometimes, like all machines, they stop working. We will refund 10% of your rent each night you can’t use the tub. Your hot tub will either have a combo or key lock. If combo, the code is 3367; if key, the key will be located on or near the fridge. Pets. We love dogs, but not all of our homes allow dogs. We are confident your guinea pig is well trained, but please only dogs in our pet-friendly homes. Service animals, as defined by the ADA, are permitted in pet-free homes, but not Emotional Support (ESA), "companion", or "comfort" animals. Check-In Time. Standard check in time is 5:00PM. We will text you the day of your arrival as soon as your home is ready for you! If you haven't heard from us by 2:00PM, feel free to send us a text and we can give you a status update. Check-Out Time. Standard check-out is 10:00AM. For late checkout requests, text us the morning of your departure, and we will let you know if we can accommodate. After-Hours Emergencies. Our team is available Monday to Saturday until 5:00PM and Sunday until 12:00PM for all your questions and needs. We are also available after 5:00PM for emergencies. WIFI. Your WiFi information is listed on the Home Page. WiFi strength can vary greatly throughout the house, so we recommend bringing an ethernet cable to utilize the fastest internet speeds. Sunriver’s internet can be unreliable at times, so if internet is life or death for you, we suggest bringing a back-up (i.e. mobile hot spot). How do I find my rental? Getting lost is a common Sunriver experience. Here are some tips to help you find your rental: (1) You can find step by step driving instructions to your vacation rental via our guest portal. (2) Don't trust your GPS. It is not super reliable in Sunriver. (3) There are maps to grab at roadside stations throughout Sunriver. (4) Most streets make a loop where the home #'s increase clockwise around the street always starting with 1, 2, 3, etc. (5) Save a photo of the front of your vacation rental on your phone for easy recognition (the streets and houses tend to look a lot a like). TP, Soap, & Towels, Oh My. Our homes are stocked with the majority of what you will need. You'll find cookware and dishware, clean linens, bath towels, hand towels, wash cloths, and hot tub towels. We also got you covered with a starter supply of toilet paper, paper towels, dish soap, dishwasher soap and bar soap (5-7 nights worth). If you find yourself down to the last TP square, come by our office and we are happy to hook you up with more of what you need. Address is 56842 Venture Lane and extra supplies live in the locked hut outside the front door. Code to the hut is 5690. What to Bring or Buy. Nun chucks (for defending against wild squirrels), food, clothing (pack some warm clothes, it gets cold at night even in the summer), your favorite spices and condiments, cooking oil, butter, zip-lock bags, plastic wrap, aluminum foil, bike helmets, flash lights (for night time exploring), specialty cooking items (wok, rice cooker, etc.), and your favorite organic-coconut-ginseng-infused shampoo & conditioner. Bikes. Please only ride the bikes on the paved trails in Sunriver. Guidelines. There are many grandmas and grandpas that live in the Sunriver area. We lovingly encourage you to follow the guidelines and please do not feed the grandmas! (1) Please park your car in your vacation rental’s driveway only (not in the neighbor’s driveway or on the side of the street). Extra vehicles, RVs, boats, trailers, etc. need to be parked at our office if there is space (56842 Venture Lane). In Caldera Springs only 4 vehicles are allowed in the driveway at one time. Extra vehicles can be parked in the Caldera Club House parking lot. (2) Quiet hours are from 10 PM to 7 AM. (3) Grandma loves kids and dogs, just not yours when they are pooping and running through her yard. Lost & Found. If you leave something at our home and the item appears to be of value, we will conveniently not be able to find it for you. Totally kidding. We take extra special care to make sure those items are returned to you. Other items, like cell phone chargers and dirty underwear, we won’t call you about. We keep those less important items for 14 days and then donate them to a local charity. If you think you forgot something, text us. CHECKOUT INSTRUCTIONS We sincerely hope you had a wonderful visit to Sunriver. If there is anything we need to improve about our home or our services, please consider sending us a private message. We are a small family business, and we value your input. Check-Out Time. Your door code expires at your designated check-out time. If you would like to request a late check-out, text us THE MORNING OF YOUR DEPARTURE. Dishes. Clean all dishes and cookware. It is ok to leave the dishwasher running when you depart. Linens & Towels. Leave linens on beds and towels in bathrooms. Hot Tub. Lock up hot tub and put key back on key hook (if applicable). Trash. Place garbage into cans located in the designated trash enclosure. Recycle. Take recycling home, to the Landfill in Bend, or place it with the regular garbage. Bikes. Return all bikes to their designated storage area. BBQ. Cover BBQ, scrape food off grates, and turn OFF propane tank. If you had to use the spare propane tank in the garage, please report. Personal Belongings. Shipping from Sunriver is expensive. Please do a walk around of the house, checking under beds, behind doors, in drawers, etc. Don’t forget your phone charger! Lights. Turn off all lights. Dog Waste. If you brought your best friend, please remove all waste (fees may apply for waste not removed). Secure Home. Close and latch all windows and doors. Heat. Follow instructions at thermostat(s). Report. Please report any damage, cleaning, or maintenance needs. Check-Out. Close door and enter 123456* on the electronic lock. Test door to make sure it's locked. If there is no electronic lock, please put key back in the lock box.