These are the full terms and conditions that apply to all bookings of The Sanctuary Florida holiday villa. Please read them carefully before completing your booking . By completing the booking confirms that you have read, understood and agree to these terms on behalf of your entire party.

Confirmation of Booking A booking between the owners and the person(s) making the booking (the guest(s)) is valid only after the booking form has been completed and signed, the appropriate deposit(s) has been paid to the owners and the booking has been confirmed in writing to the guest(s) by the owners. Signing of the booking form constitutes acceptance of these terms and conditions by the guest(s) and agrees to take responsibility for the entire party occupying the property, including any visitors during the guest(s) stay.

Times of Occupation Your villa will not be ready until 4pm on your first day of rental and you agree to vacate no later than 10.00am on your last day of rental to enable our cleaning staff to prepare the villa for the next renters. If you wish to arrange a later check-out, please speak to the owner or management company prior to or during your stay (a small charge may apply). Failure to vacate by 10.00am could attract a penalty charge deducted from your security deposit.

Deposit £150 per week as required for each week booked. This is non-refundable in the event of cancellation. Reservations made within 8 weeks of arrival require full payment to secure the booking.

Security Deposit Upon payment of the outstanding balance, the guest(s) agrees to pay a refundable security deposit of £300. This deposit is payable to cover any breakages, damage to the property or its contents, failure to place the key in the lock box and any excessive cleaning costs above that normally required. We reserve the right to pursue further monies over and above the security deposit should we deem necessary. Information and directions will not be forwarded until this deposit is received. In the event of charges being made you will be advised in writing; otherwise the deposit will be refunded within 28 days subject to a satisfactory final inspection.

Balance The balance of hire will be due eight weeks before the rental commencement date. The owners reserve the right to cancel a holiday where full payment has not been received 8 weeks prior to the rental commencement date. Bookings made within 8 weeks of arrival require full pre-payment.

We strongly advise all guests to ensure cancellation cover is included in their travel insurance policy. In the unlikely event that circumstances beyond the owners' control results in the cancellation of the booking, the owner or their management company reserves the right to cancel and will be liable only to refund any monies already paid.

Accommodation During your occupation of the villa we expect you to take all reasonable responsibility for the safety and security of the property. The owners, their management or anyone connected to the villa will not be responsible or liable for accidents in the home or pool area and recommend that children are supervised at all times.

The villa is located within a residential area and guests are required to respect neighbours at all times, keeping noise to a minimum. All residents must adhere to the rules of the Homeowners Association concerning the parking of vehicles.

The villa is a non-smoking property — smoking is not permitted anywhere on the premises including the pool area. No pets are permitted within the villa or pool area. The maximum capacity is 10 overnight guests. Any visitors must vacate the villa by midnight.

Swimming Pool If any guest(s) are unable to use the swimming pool due to repair or maintenance for a period in excess of 7 days there will be a refund of 5% of the weekly rental charge for each day the pool is unusable. No refund applies to a period of 7 days or less.

Barbecue A barbecue is available for guests and must at all times be used outside the pool area. Guests are asked to replace the gas canister if it is used; failure to do so will result in £25 being deducted from the security deposit. The barbecue must be cleaned by guests after use; failure to do so will result in a further £50 deduction.

Complaints In the unlikely event of a complaint during your stay, this must be referred to the acting management company immediately during your stay.

Liability During your stay, the owner, management company or anyone connected to the villa will not accept any responsibility or liability whatsoever for death, personal injury, accidents, loss or damage to persons or property, however caused, both to guests and their visitors. As The Sanctuary is located on a development that consists of both residential and vacation homes, neither the owners nor their management company accept responsibility for any ongoing construction in or around The Sanctuary or any noise or nuisance caused as a result thereof.