ID Verification: All guests who check-in with us have to provide an original ID for physical verification and confirm that they acknowledge the Victorian legislation on Short-Stay Accommodations. An acknowledgement form with ID recorded needs to be signed during the check-in. The form will be shredded after your check-out. Valid IDs are Passports for both local and international guests, and Driver's license for Australian citizens. All guests under the age of 18 must be accompanied by a parent or guardian. The Canvas Apartment Hotel does not accept responsibility or provide supervision for any underage guests. The property has the right to refuse any booking when the legal parent/guardian over 18 cannot produce current photo ID.

Check-in/Check-out: IMPORTANT

Check-in Procedures: After confirming your booking, we will be in touch with you to schedule a suitable check-in time. Our lovely reception host will help you settle in and will be able to provide information you need to know about the apartment. For other enquiries during your stay, please contact us directly on Airbnb.

Parking: Guests acknowledge that the parking space provided is located off-site, 2-3 minute walk away from the apartment. Guests are responsible for parking in designated bays as informed during the check-in.

Smoking & Drugs: Smoking is strictly prohibited inside the apartment. Guests smoking inside will be charged a $300 cleaning fee. There is also a strict no drug use policy in this apartment.

Cleanliness: Please wash dirty dishes and glasses after using them, or leave them in the dishwasher and turn on the dishwasher. Do not leave dirty dishes in the sink. Leave the house in a tidy and clean manner. Extra cleaning fee of $100 will be charged from deposit if these are not complied.

Visitors: 1-bedroom limit - 2 visitors (Total not more than 4 people in the apartment) 2-bedroom limit - 2 visitors (Total not more than 6 people in the apartment) Penthouse Limit - 4 visitors (Total not more than 8 people in the apartment) If you have extra visitors coming into the apartment during your stay for any reason, please let us know in advance. Otherwise our building is CCTV monitored, any breach of this rule will result in immediate violation of House Rules and cancellation of the booking.

Party & Noise: This property is not for any use of gathering, parties or celebrations. Noise level should be kept low after 9pm. Guests who does not comply with this rule will be evicted from the property immediately with a call-out fee of $150.

Keys: Replacement of key and proximity swipe are expensive. Please take extra care of them as $200 will be charged from the deposit in any case of losing them.

Call Out Fee: There is a call out fee of $150 for our security company contractor to attend any after-hours call outs caused by guests, i.e. locking themselves out of the apartment.