Our apartments are equipped with energy-saving systems that use PIR (passive infrared) sensors to automatically turn off the AC when no guests are in the room. In some units, there may also be a limit on how low the temperature can be set.

To get you started, we provide a complimentary welcome kit that includes toilet paper, trash bags, dish soap, hand soap, shampoo, coffee, sugar, sweetener, and bottled water. These items are not restocked during your stay, so if you need more, you’ll need to purchase them locally. Please note that we do not provide dishwasher detergent, even in apartments that include a dishwasher.

Some of our buildings require a valid ID to access the property at check-in. This is mandatory due to building regulations. If you have any questions about this requirement, please contact us before confirming your reservation, as we won’t issue cancellations or refunds on this basis.

Mandatory use of wristbands for guests.

For stays of 28 nights or more, electricity is charged separately at a rate of 3 MXN per kWh.