We kindly ask you to review and abide by the following house rules. These are in place to ensure a comfortable, safe, and enjoyable stay as well as to protect the property, environment, and our neighbors. By booking, you acknowledge and agree to these rules. Your cooperation is greatly appreciated. We hope you enjoy your stay! If you have any questions or concerns, feel free to reach out.

General

1. Occupancy: Only registered guests and pets in your booking may stay in the property. If your group changes, please ask your host to adjust your booking. Unregistered people or pets will incur additional charges.
2. Safety: Guests are responsible for their personal safety and belongings at all times. The host is not liable for lost, stolen, or damaged personal items. Parents or guardians must supervise children at all times. The property is not childproofed.
3. Trash Disposal: You may drop bagged trash daily at the community drop-off spot across the street and down the hill one block. Regretfully, Zona Romatica does not provide recycling options.
4. Environment: PV is blessed with mostly cool nights during tourist season, so opening a window or two and using the ceiling fans is usually comfortable and has zero climate impact. The mini-split air conditioners cool down a room in minutes, so no need to leave them on all day to stay cool. Turn off the A/C every time you leave the property, please.
5. Children: Guests accompanied by minors must watch over them at all times, and they should never be left unattended. The guest will be responsible throughout their entire stay for any accident that the minor may suffer within the properties managed by Beach Please.
6. No Smoking: Smoking is strictly prohibited on the property. There is a significant fee for guests who do not comply to cover the cost of restoring the property to a smoke-free condition. It is also prohibited to have any type of weapon or illegal substance.
7. Inspections: The property manager has the right to enter the property at any time to inspect or perform any task, such as repairs and general maintenance.
8. Cameras: We have installed security cameras to monitor entryways and public or common spaces. All the material obtained from said cameras may be made available to the authorities if necessary.
9. Damage: The guest agrees to leave the property in good condition and will be responsible for any missing or broken items. Any damage, breakages, or missing items should be reported immediately to the host and before check-out. They also take responsibility for the actions of all other guests. Any damage caused to objects, furniture, or general property will be the guests' exclusive responsibility to cover the cost of repair or replacement as determined by the host in their sole discretion. If keys are lost, the door will be rekeyed and the cost will be charged to the guest. Also, if the guest discovers they’ve forgotten an item after checking out, they will be charged a service fee and shipping costs to have it mailed back to them.
10. Release of Liability and Indemnification:

• Personal belongings of any value should never be left unattended. The host declines all responsibility for the loss or theft of jewelry, money, documents, or other valuables of any kind. Each time guests leave the property they should close windows and lock all doors.
• Neither the host nor property owner, or any of their representatives, will be responsible for any injury, loss, illness, or damage to any guest or guest property.
• Neither the host nor the owner of the property, or any of their representatives, will be responsible for any inconvenience that the client may suffer while occupying the property caused by the actions of neighbors or by unforeseen circumstances, which include, but are not limited to, the interruption of water, gas, electricity, or internet services as well as any third-party noise disturbances.

Prohibited Activities

We want our guests to be able to relax and enjoy their vacations to the max, but to protect the property and its neighbors, there are a number of things that are prohibited during your stay as follows:

1. No Illegal Activities: Any illegal behavior is grounds for immediate eviction with no refund and may be reported to the authorities. It is prohibited to have any type of weapon or illegal substance.
2. No Commercial Use: The property may not be used for commercial purposes, including professional photography or filming, without prior approval.
3. Occupancy: Guests may not sublet or assign their reservation to any third parties or have more people or animals staying than were specified in the reservation. If you want to add additional guests or pets, please contact your host; additional charges apply. Only registered guests will be able to stay at the property, and we reserve the right of admission.
4. Waste: Please bag trash and drop it at the trash point across the street, one block down the hill; dispose of sanitary products in bins provided. Do not flush anything other than toilet paper.
5. The Wi-Fi and streaming accounts provided are for registered guest use only. Please do not download inappropriate content or tamper with equipment.

Refund and Complaints Policy:

We always aim to have 100% satisfied guests who want to come back and stay with us again as well as refer their friends. Occasionally, though, things can happen that cause a guest to be unsatisfied. We always work diligently to resolve such issues as quickly as possible and, where warranted, provide issue-appropriate refunds to compensate for any inconvenience caused. We also believe it is in everyone's best interest to be transparent about how any such occasional issues are handled, as defined in this refund and complaints policy.

Issue Reporting:

All complaints, including but not limited to cleanliness, missing amenities, or maintenance issues, must be reported within four hours of check-in. If complaints are not reported within this period, they may not qualify for review or refunds. To troubleshoot and resolve issues effectively, guests must provide supporting evidence of the complaint (e.g., photos, videos, or relevant documentation). All refund and complaint requests must adhere to booking platform guidelines. Guests agree to submit their concerns through the relevant platform's resolution process before requesting any refund.

Refund Policy:

Refunds will only be considered for issues that significantly impact the functionality, safety, or habitability of the property. Guests will not receive full refunds for partial inconveniences or subjective concerns. Refunds are calculated as a "Refund Percentage" multiplied by a "Daily Rate" applied to the number of full 24-hour periods materially affected by the issue(s) since the time the issue(s) were fully reported. The Daily Rate is defined as the total cost of accommodations after reservation discounts less any non-refundable booking platform fees and excludes ancillary charges, e.g., cleaning fees, pet fees, or taxes collected. Refund Percentage will depend on the severity of the issue(s) and level of inconvenience suffered up to a maximum of 33%. However, if a serious issue arises that cannot be resolved within a reasonable timeframe and genuinely renders the property uninhabitable, the guest may check out early and receive a full refund defined as the Daily Rate multiplied by the number of unused nights. No refund will be granted if the guest departs without first allowing the host a reasonable opportunity to resolve the issue(s). The following do not qualify for refunds:

1. Minor aesthetic imperfections (e.g., scuffs & scrapes, furniture defects, loose doorknobs),
2. Personal guest preferences (e.g., furnishings & decor, bed firmness, location), and
3. Wi-Fi performance, weather conditions, local noise, or circumstances beyond the host's control.

Resolution Process - Guests must allow the host a reasonable opportunity to resolve any issues, defined as:

1. Immediately reporting the issue through the booking platform's messaging system,
2. Allowing the host or their designees a minimum of four hours (during business hours 9 AM - 5 PM) to assess and begin addressing the problem. If the issue occurs outside business hours, the host is allowed four hours from the start of the next business day,
3. Allowing sufficient access to the property to evaluate and conduct repairs,
4. Responding to host communications regarding the resolution attempt(s) within one hour.

Failure to meet these requirements voids eligibility for refunds or compensation. Departing the property without following these resolution steps will be considered a voluntary departure and is not eligible for any refund unless the property is uninhabitable. Certain maintenance or repair issues, particularly those related to building systems (e.g., plumbing, electrical, HVAC) or requiring third-party intervention, may take longer to resolve due to contractor availability, supply chain delays, or unforeseen technical complexities. Guests acknowledge that such delays are beyond the host's immediate control and do not automatically entitle them to refunds or compensation as long as the property is habitable and the host is making reasonable efforts to resolve the problem.