The Valley Vibes House Rules ~

*** Cinema is currently under maintenance until further notice. ***

To ensure a comfortable stay for all guests, please adhere to the following guidelines.

Guest Requirements Age Restriction: Guests must be 23 years or older to book. Guests under 23 (excluding those under 18) must provide passport identification and approve a refundable security deposit.

New/Low-Rated Guests: Guests: Security Deposit Policy For guests with limited or no prior reviews, those new to short-term rentals, or with a rating below 5 stars, a security deposit of AUD 400 is required. This deposit is fully refundable after checkout, provided the property is left in satisfactory condition and all house rules are adhered to. This request will be sent via the booking platform and must be accepted at the time of your reservation confirmation.

Please be aware that any payments for additional services that are made outside of Airbnb resolutions centre will incur a 3% processing fee, that is applied through the payment service provider.

A security deposit request of AUD 400 will be sent to you thru the channel platform (you'll receive an email). This request must be accepted upon booking confirmation and the deposit will be held for the duration of your stay.

Your security deposit will be refunded within 48 hours after checkout, provided the apartment's condition is found to be satisfactory. Please note that the security deposit will not be refunded if any of the "House Rules," "Terms of Stay," "Additional Rules," or "Body Corporate Bylaws" are violated. Any costs or damages incurred may be deducted from this amount, in accordance with our terms of stay and house rules.

Failure to pay the security deposit on the booking confirmation day or prior to your check-in day will result in denied check-in, and your booking may be cancelled without refund. Any costs related to such a cancellation will be at your expense.

Maximum Occupancy: Only the number of guests listed in the reservation is permitted. External visitors are not allowed.

Infants: Bringing infants or children under 18 is at your discretion; however, the property isn't specifically infant-friendly, and adults are fully responsible for their supervision.

Guest Responsibility: You are responsible for your safety and the safety of all others on the property. Please treat the property and its contents with care.

Booking and Cancellation Policy: Non-Flexible Dates: Bookings are non-flexible. Date changes are at the host's discretion only. We strongly recommend securing comprehensive travel insurance.

Booking com Security & Damage Deposit For reservations made through Booking com, a temporary security and damage deposit will be authorized upon check-in. Please note that this hold is managed directly by Booking com. The deposit will be fully released by the platform within 7 days following your departure, subject to a satisfactory post-checkout inspection confirming the property is free of damages or excessive cleaning requirements.

No Refunds for Early Departure: Refunds will not be issued for early departures or unforeseen events.

Cancellation Policy: Our cancellation policy applies regardless of external factors.

Long-Term Stays (28 Days or More): For all bookings 28 days or longer, a double cleaning fee is required to maintain a clean and comfortable environment. This additional cleaning fee will be due at the time of booking. Full payment for your reservation, including all applicable cleaning fees, is due upon booking.

Check-In and Check-Out: Standard Times: Check-in is after 3:00 PM and check-out is before 10:00 AM.

Complimentary Early Check-in/Late Check-out: Available for Direct Bookings only (check-in at 2:00 PM, check-out at 12:00 PM), subject to availability.

Early Check-in (from 1:30 PM) / Late Check-out (until 12:00 PM): An AUD 95 fee applies, subject to availability.

Overstaying Checkout: Guests who overstay will be charged AUD 99 per hour.

Emergency Lockout: A service fee of AUD 200, plus any associated costs, applies for emergency lockout assistance.

Property Regulations: Quiet Hours: Please adhere to quiet hours between 10:00 PM and 8:00 AM.

Assistance & Support Animals: While we welcome support animals, the guest remains responsible for the animal’s impact on the property. Following checkout, an inspection will be performed immediately. The guest agrees to cover all costs for professional cleaning, allergen sanitization, or pest control necessitated by the animal's stay. The host will notify the guest of any such costs and provide supporting documentation within 48 hours of checkout.

All animals must be housebroken and are strictly prohibited from being on the furniture or sleeping on the rugs at any time. In accordance with Body Corporate rules, animals must not be left unattended inside the apartment or in vehicles, must remain on a leash at all times when on common property or in public areas.

No Smoking: Smoking, including vaping, is strictly prohibited throughout the entire building premises, including inside the apartment and on balconies. A violation of this policy will result in a fine of AUD 500, additional cleaning costs, and may lead to the immediate termination of your stay.

Furniture & Property Care: Do not rearrange furniture (minimum AUD 99/hour fee). Remove shoes on rugs. Rinse sand before entering. Use placemats for drinks/food. Do not remove mattress protectors. You are liable for damages and associated fees.

Minut Device: A Minut device monitors for excessive noise (above 75 decibels), smoking, or tampering. Violations or tampering incur an AUD 200 call-out fee. This apartment is monitored for noise with a MINUT device, This device upholds your privacy and is designed to protect against parties for example. If excessive noise triggers the device, you will be notified and if it persists, someone will attend the property.

Key Management: The keys provided include an AirTag; please do not remove it. A minimum fee of AUD 500, plus any associated replacement costs, will be charged for lost keys, including swipe cards or parking fobs.

Secure Parking: There are local paid parking (Wilson Carpark) lots in the nearby area, please consider this before you arrival.

Weather Precautions: As a beachfront property, close all windows and doors during high winds or rain. Guests are responsible for damages from non-compliance. No refunds for weather-related issues.

Fire Inspections & Maintenance: Australian law requires access for fire inspections (twice yearly). The host or staff may enter with 1-hour notice for urgent issues or 24-hour notice for non-urgent issues. Activating the smoke detector by guest actions incurs an AUD 2,000 fee.

Construction & Outages: The host is not liable for issues outside of our control, such as nearby construction, power outages, WiFi disruptions, natural gas supply interruptions, or elevator breakdowns. Please note that no refunds will be provided for these events.

No Parties: Parties and external visitors are strictly prohibited and will result in immediate eviction without refund, including the security deposit.

Cleaning and Fees: Your cleaning fee includes a basic clean and the following provisions for your stay:

Linens: One set of bed linens per bed, one bath towel and one face towel per guest, and one hand towel and one floor mat per bathroom. Replacements are not provided, but a washing machine and dryer are available in your apartment for your convenience, along with several servings of natural laundry detergent. Bathroom Toiletries: Travel-sized natural shampoo, conditioner, body wash, and hand soap, plus three toilet rolls per bathroom. Kitchen Supplies: Limited quantities of coffee, tea, olive oil, Himalayan salt, peppercorns, and sugar. Laundry Supplies: Washing powder or liquid, general-purpose cleaning spray, cloths, and sponges.

For stays exceeding 28 days, a mandatory deep clean is required and will be charged at double the standard cleaning fee.

Please dispose of rubbish from bins properly, and place any excess rubbish in the building's designated bins. Recycling must be separated into the appropriate recycling bins.

Should you desire a mid-stay cleaning service, please contact us to arrange it.

Additional Cleaning Fees: Fees apply for unbagged rubbish/items left (AUD 99/hour), unwashed dishes (AUD 99/hour), last-minute cancellations/early departures (AUD 99), stain/spill/etc. removal (AUD 99/hour plus costs), not returning keys to lockbox (AUD 99), or hiding/not reporting damage (AUD 200).

Deep clean fee: 2 x standard cleaning fee

Key and Lock Replacement Fees:

• Swipe Fobs / Access Cards: $100
• Apartment Door Key: $100 each

Note: If a lock change is required, the guest will be responsible for the cost of 6 new keys.

• AirTag & Keychain: $90
• Locksmith Services (Lock Change):
• Business Hours: $400
• After Hours: $750

For reservations exceeding a duration of 28 nights, additional cleaning is required to maintain high standards.

Guests may select one of the following two options:

(1) Mid-Stay Cleaning: A scheduled professional cleaning service conducted during your stay. (2) Supplemental Cleaning Fee: 1x additional cleaning charge (equivalent to one standard clean fee) *To carry out a deep clean post checkout.

Either option is due upon confirmation of the booking. Please notify us of your preference at your earliest convenience so that we may finalize the arrangements.

Liability: Guest Belongings: The host is not responsible for loss or damage to guest belongings.

Injury or Damage: The host is not liable for any injury or damage suffered by guests or their companions.

Damage Reporting: Report and photograph pre-existing damage upon arrival. You are liable for damages caused during your stay and must report accidents promptly with photos.

The host is not responsible for disturbances from neighbors, parking, fire alarms, or building maintenance/construction, nor for refunds due to factors outside host control.

Credit Card Authorization for Damages and Fees: By confirming this reservation, the guest explicitly authorizes the host, or the designated payment processor, to directly charge the credit card on file for any costs arising from actual damages, missing property, excessive cleaning requirements, or violations of the established house rules during the stay. In situations where the exact cost of repair or replacement is not immediately known, the host reserves the right to process a charge based on a reasonable estimate of the potential damages. Once the final invoice or receipt is obtained and the exact cost is determined, the host will provide an itemized breakdown of the expenses. Any excess funds charged above the final actual cost will be promptly refunded to the original payment method.

Guest Communications: Response Hours: Messages are addressed between 9:00 AM and 7:00 PM AEST.

Issue Reporting: Report concerns with photos/videos during your stay to allow for resolution. Unreported issues cannot be raised post-stay.

Reviews: A 5-star review is expected if concerns are resolved. Unreported issues raised in reviews with less than 5 stars may lead to a removal request.

Building Emergency: For any building emergency, immediately contact Building Security at O731189199. Listen to and follow instructions broadcast through the building's speakers if sirens or an alarm are heard.

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