Check-in, check-out & self check-in: Check-in is possible from 3 pm via self check-in. Check-out must be completed by 10 am at the latest. Early check-in or late check-out is only possible subject to availability and for a fee. There is no 24/7 on-site service provided by the host. Guests who exceed the agreed check-out time or delay cleaning procedures are liable for all resulting costs.

Local Bookings: Reservations by persons residing in the same location must be coordinated in advance with customer service and require our express written approval.

No smoking, parties & noise: Smoking, parties and excessive noise are strictly prohibited on the entire property (including balconies, hallways and common areas). Violations of the smoking ban will be charged a fee of €250 plus the costs of special cleaning and damage repair.

Business Prohibition, Prostitution & Illegal Activities: The space is for private residential use only. Any commercial use – in particular, the initiation or provision of paid services (e.g. prostitution or escort services) as well as commercial photography/videography – and illegal activities are strictly prohibited. Violations will result in the immediate termination of the stay without notice and without any right to a refund, as well as in reporting to the authorities.

Visitors & unauthorized guests: Only the people named on the reservation are allowed on the property. Unregistered visitors are prohibited. For each unauthorized guest, we charge €35 per night of the reservation.

Pets: Animals are not permitted. Violations will result in a separate cleaning fee. Assistance animals must be registered in writing prior to the stay.

Emergency locksmith service, lockout & lost keys: Guests are fully liable for the cost of lost or damaged keys, key cards, remote controls or parking permits. In the event of negligent locking out or loss of keys outside of regular support hours (10 p.m. to 8 a.m.), a flat fee of €180 will be charged for opening a door or an emergency call-out. If an external locksmith service has to be hired, the guest will bear the full amount of the invoice.

Security monitoring: To monitor excessive noise pollution, volume measurement systems (without audio recording) may be installed in the apartments. Common areas can be monitored by video.

Liability for damages & duty to report: Guests are fully responsible and liable for any damage or loss to the premises and facilities. Any damage must be reported immediately to customer service.