All guests must submit a copy of their ID in advance for verification purposes. This cannot be done on-site. The ID must be received before check-in instructions will be shared. *Management reserves the right to refuse accommodation or demands from rude, discourteous and/or disrespectful. We will not hesitate to terminate your stay without a refund at our discretion if you harass or verbally abuse our staff. DAMAGE DEPOSIT: A refundable damage deposit of €800 is required before arrival. The deposit is fully refundable within 14 days of check-out, subject to property inspection and bank processing times. AGREEMENT VIOLATIONS: Any violation of this agreement will lead to an immediate termination of your reservation. If we receive any lease violations (smoking, noise complaints, trash, etc.), you will be charged with a fine of up to €800. SELF-CHECK-IN: This involves picking up the property keys at a nearby location (a local shop), using a confirmation code that will be provided once the reservation is confirmed. The check-in is then done autonomously. Nobody will be on-site to meet the guest and let them into the apartment. Guests should plan ahead to know the opening hours of the pickup location. CHECK OUT: Upon checking out, please make sure you are leaving the flat just as you found it and have switched off all lights, appliances, AC/heating, etc. Please be sure not to forget anything inside. Carefully follow the check-out instructions provided to ensure the keys are given back to the correct place as instructed. CLEANING: Our cleaning fee is based on a courteous and respectful guest (e.g., someone who cleans up after themselves, cleans and puts dishes away, leaves the place as they found it, etc.). Please remember that this is NOT a hotel. If the housekeeping crew discovers an unreasonable mess post-checkout, we will charge an additional fee of up to €800 to cover the additional cleaning staff needed to prepare the property in time for the next guests’ arrival. The flat will be professionally cleaned and sanitized before your stay. For your comfort, we continue the flow of air throughout the home which may include the opening windows, using a heater or fans. These factors may slightly alter the state of the home between the time the housekeeper has finished cleaning and the time you arrive. When you enter the home, you are bringing in dust, debris, hairs, lint, and other particles. These particles may settle on surfaces within the home. *You acknowledge that by accessing the home, you may directly or indirectly affect the surfaces and sanitization of the home due to the natural movement of air throughout the home. EARLY CHECK-INS: These are not guaranteed. The site allows you to indicate a preferred check-in time, but it is ultimately up to the host to approve any check-ins before 15:00. An accepted «request to book» does not mean your early check-in time was approved. You will need to contact us to confirm if you can check-in early. LATE CHECK-IN: Check-in: From 3:00 PM via self check-in — simply collect the keys at a nearby location. If you’re arriving after 7:00 PM and need someone to meet you with the keys, please let us know at least 24 hours in advance. Late arrivals between 7:00–9:59 PM incur a €50 fee; 10:00 PM–12:59 AM is €90; after 1:00 AM is €120. We’re flexible when we can be — just give us a heads-up! LATE CHECKOUTS: These must be approved in advance by the management team. If you stay past your 10:00 check out time without approval, you will automatically be charged for the next nights’ stay at the listing’s full price (the “Base Price”). KEYS: If a key or key fob/badge is not returned and/or damaged, the following fees will occur automatically: €200 for a new key and €300 for a new key fob/badge. Failure to follow the correct check-out process for the keys and accidentally taking them with you creates additional stress for our cleaning staff, check-in staff and future guests. MAIL AND PACKAGES: We do not allow guests to order mail/packages to this location for privacy reasons. If you attempt to have something delivered to this address, it will be rejected, and we will not be held responsible for its whereabouts. Please plan accordingly and consider using a P.O. Box or pickup point. MAINTENANCE: Please understand that we are at the mercy of the property management maintenance team for most general “fix-it” requests. We ask that all our guests exercise patience and understanding in regards to this. If a previous guest has damaged something minor and we were unable to fix it before check-in, it will be reported to the maintenance staff, but reparations are dependent on the maintenance team’s schedule. Examples: blinds, curtains, and lightbulbs fall under the “non-emergency” maintenance category and won’t be completed until they’ve addressed any emergency requests for this or other properties first. PETS: Pets NOT allowed PARTIES: Management enforces a strict no-parties/noise violation policy to all guests. If you throw a party, trash the space, damage the unit, disrespect the property or neighbors, or have a gathering with extra guests that are not reported in your initial booking, you are breaking the rules and can be fined up to €10000. QUIET HOURS: Guests are expected to be respectful between the hours of 22:00 and 7:00 to help ensure the peace of the building and neighbourhood. Please refrain from wearing shoes inside the flat, playing loud music, watching loud television, running any machines such as washers or dishwashers, vacuuming, rolling luggage across the floor, etc. during these hours. SMOKING: All properties are strictly non-smoking, including with the windows open, in exterior areas such as balconies (for those flats that have them), in the building courtyards or common areas, etc. Failure to respect this rule will result in an automatic loss of the damage deposit and additional charges for cleaning. By booking this unit, you have read, understood and agreed to all the above house rules.