CASA POTRERO by VIATO HOMES House Rules & Important Information | House Rules and Important Information

Welcome to Casa Potrero by VIATO HOMES. We are delighted to host you and kindly ask that you review the following guidelines to ensure a pleasant stay for you, your companions, and our community.

Welcome to Casa Potrero by VIATO HOMES. We are delighted to welcome you and ask you to review the following rules to ensure a pleasant stay for you, your companions, and our community.

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CHECK-IN REGISTRATION | CHECK-IN REGISTRATION

English

For the safety and security of all residents and guests, a registration form must be completed prior to arrival. Please provide the full names and valid identification of all guests and any staff members who will have access to the property.

Spanish

For the safety of all residents and guests, it is mandatory to complete a registration form prior to arrival. Please provide the full name and valid government-issued ID of all guests and any staff members who will enter the property.

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CHECK-IN & CHECK-OUT | CHECK IN AND CHECK OUT

English

• Self Check-In Property • Check-In: From 3:00 PM to 10:00 PM • Please inform us of your estimated arrival time to ensure a smooth arrival experience. • Check-Out: By 11:00 AM • Early check-in and late check-out may be available upon request, subject to availability and additional fees.

Spanish

• Property with Self Check-In • Check-in: From 3:00 PM to 10:00 PM • Please let us know your estimated time of arrival to ensure a smooth check-in experience. • Check-Out: Until 11:00 AM • Early Check-In and Late Check-Out may be available upon request, subject to availability and additional charges.

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PARKING | PARKING

English

• Street parking is available in designated areas. Guests park at their own risk.

Spanish

• Street parking is allowed in designated areas. Guests park at their own risk.

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BALCONIES | BALCONIES

English

• It is strictly prohibited to hang towels, clothing, or any other items on balconies. Failure to comply may result in a penalty fee.

Spanish

• Hanging towels, clothing or other objects on the balconies is strictly prohibited. Failure to comply with this rule may result in a financial penalty.

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SMOKING POLICY

English

• Smoking is strictly prohibited inside the property and in all common areas.

Spanish

• Smoking is strictly prohibited inside the property and in all common areas.

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PARTIES & EVENTS | PARTIES AND EVENTS

English

• Parties and events are not permitted unless previously authorized in writing by management.

Spanish

• Parties and events are not allowed unless previously authorized in writing by the administration.

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NOISE POLICY | NOISE POLICY

English

• Please be respectful of neighbors and the community. • Music and noise must remain inside the property. • Quiet hours are from 10:00 PM to 8:00 AM. • Maximum noise levels: 50 dB during quiet hours and 55 dB during daytime hours. • Please note that there may be some noise from the street and the neighborhood.

Spanish

• Please respect the neighbors and the community. • Music and noise must remain inside the property. • Quiet hours: 10 am to 8 am. • Maximum permitted levels: 50 dB during quiet hours and 55 dB during the day. • Please note that there may be normal noise from the street or the neighborhood.

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HOUSEKEEPING | CLEANING

English

• Daily housekeeping and linen changes are not included during your stay. Additional cleaning services may be arranged upon request, subject to availability and additional fees.

Spanish

• Daily housekeeping and a change of linens are not included during the stay. Additional cleaning services may be requested, subject to availability and extra charges.

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PET POLICY

English

• Casa Potrero is not advertised as a pet-friendly property. However, small pets may be considered upon request and with prior approval. All pets must be reported before arrival, and additional fees may apply.

Spanish

• Casa Potrero is not advertised as a pet-friendly property. However, some small pets may be allowed upon request and approval. All pets must be reported prior to arrival and additional fees may apply.

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PROPERTY ITEMS | PROPERTY ITEMS

English

• Please do not remove any items belonging to the property, including furniture, décor, kitchen equipment, linens, toiletries, oil, salt, pepper, or other supplies. • Filtered water, bath amenities, and basic kitchen essentials are complimentary for your enjoyment.

Spanish

• Please do not remove any items belonging to the property, including furniture, decorations, kitchen equipment, linens, amenities, oil, salt, pepper or other supplies. • Filtered water, bathroom amenities, and basic kitchen supplies are complimentary to enhance your experience.

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DAMAGES & INCIDENTS | DAMAGES AND INCIDENTS

English

• Accidents happen. If something breaks or goes missing during your stay, please notify us immediately so we can determine the appropriate procedure and any applicable charges.

Spanish

• Accidents happen. If any items are damaged or missing during your stay, please inform us immediately so that we can determine the appropriate procedure and applicable charges.

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PERSONAL BELONGINGS | PERSONAL ITEMS

English

• Guests are solely responsible for their personal belongings and valuables. VIATO HOMES is not responsible for the loss, theft, or damage of personal items. • If you believe you left something behind after departure, please contact us and we will gladly assist in locating it.

Spanish

• Guests are responsible for their belongings and valuables. VIATO HOMES is not responsible for the loss, theft or damage of personal items. • If you think you have forgotten an item after your departure, please contact us and we will be happy to help you locate it.

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SAFETY & SECURITY | SAFETY

English

• Tampering with fire alarms, smoke detectors, emergency systems, or safety equipment is strictly prohibited. • Weapons, firearms, explosives, or hazardous materials are not permitted anywhere on the property. • Failure to comply with these safety regulations may result in immediate cancellation of the reservation and additional penalties.

Spanish

• It is strictly forbidden to tamper with fire alarms, smoke detectors, emergency systems or safety equipment. • No weapons, explosives or hazardous materials are allowed inside the property. • Failure to comply with these rules may result in the immediate cancellation of the reservation and additional charges.

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PENALTIES | PENALTIES

English

• Failure to comply with these rules, HOA regulations, or community policies may result in additional charges of up to USD $2,000 per violation, removal from the property without a refund, and/or cancellation of the reservation.

Spanish

• Failure to comply with these rules, condominium regulations or community policies may result in charges of up to USD $2,000 per violation, eviction without right to reimbursement and/or cancellation of the reservation.

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Thank you for choosing Casa Potrero by VIATO HOMES.

Thank you for choosing Casa Potrero by VIATO HOMES.

We wish you an unforgettable stay. We wish you an extraordinary stay.

VIATO HOMES