2. Definitions: 2.1. “Accomodation” shall mean the residential unit which the Guest may occupy in accordance with the terms and conditions of this Agreement and any booking confirmation which it has received from the Manager in writing, and as identified on the first page of this Agreement. 2.2. “Agreement” shall mean this document titled the Terms and Conditions of Booking as well as any written booking confirmation which the Manager has sent to the Guest. 2.3. “Booking” shall refer to the Guest’s reservation to occupy the Accommodation in accordance with the Licence granted to it in accordance with this Agreement. 2.4. “Manager” shall mean Flyp Homes Ltd (‘Flyp’), a company registered in England and Wales, with company registration number is 13084275 and registered office at 2 Eastbourne Terrace, London, United Kingdom, W2 6LG. 2.5. “GhostHost” is the Manager’s guest-facing trading name. 2.6. “Guest” is the person making the Booking with the Manager. 2.7. “Licence” shall mean the non-exclusive right to enter, occupy and use the Accommodation as granted by this Agreement. 2.8. “Owner” is the registered lawful owner of the Property in which the Accommodation is located and on whose behalf the Manager is concluding this Agreement. 2.9. “Working Day” means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business. 2.10. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. The licence to occupy the accommodation 3.1. The Owner, through the Manager as its agent, makes available the fully furnished Accommodation to the Guest by granting the Guest a non-exclusive Licence to enter, occupy and use the Accommodation for the duration of the Licence Period, subject to the Guest’s compliance with all terms and conditions as contained in this Agreement. For clarity, the Guest’s contract is thus with the Owner and not with the Manager and the Manager shall have no obligation of any nature towards the Guest. 3.2. The Owner, through the Manager or any of its representatives, expressly retains the right to enter the Accommodation in accordance with these terms or applicable law. 3.3. The Owner may during the Licence Period require the Guest to transfer its occupation of the Accommodation to other suitable and comparable accommodation by giving you 28 days’ notice to do so in writing, which alternative accommodation is to be selected and provided by the Owner.

4. Payment of the total booking amount 4.1. The Guest shall pay the Total Booking Amount, comprising the Licence Fee, the Damages Deposit and the Check Out Clean fee, prior to Check In Date, unless otherwise agreed in writing. 4.2. The Total Booking Amount shall be paid to the Manager’s Bank Details in full and without deduction or setoff. 4.3. The Owner and the Manager shall not have any obligation towards the Guest in accordance with this Agreement prior to the payment of the Total Booking Amount reflecting in the Manager’s bank account. The Guest therefore acknowledges that the payment of the Total Booking Amount secures the Booking. 4.4. The Licence Fee includes all costs of utilities (Heating, Electricity, Water, Internet, Council Tax, TV Licence). 4.5. If the Owner or Manager is unable to collect any amount which the Guest owe under this Agreement, then the Owner/Manager may charge interest on the overdue amount at the prevailing rate of 2% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. The Guest shall pay this interest together with any overdue amount.

5. Changes to a Booking 5.1. Changes requested by the Guest. If the Guest wishes to make a change to the Booking (for example, the dates of the Licence Period or the Accommodation requested), the Guest must contact the Manager. The Manager does not guarantee that any change will be possible or accommodated. If a change can be accommodated, the Manager will notify the Guest promptly and provide details of any resulting amendments to the Booking Specifications, including any adjustments to the Licence Fee. 5.2. Delays or early departure. No refunds shall be given in respect of the Licence Fee if the Guest arrives at the Accommodation after the Check In Date or if the Guest departs the Accommodation prior to the Check Out Date. 5.3. Changes made by the Owner/Manager. In some circumstances, changes to a Guest’s Booking may be necessary - for example, if there is an unforeseeable event affecting the Accommodation, the Owner’s ability to make it available, or damage to or around the Accommodation. In such cases, the Manager will provide as much advance notice as reasonably possible, explain the situation, and set out any proposed solution, such as offering alternative accommodation. If suitable alternative accommodation cannot be offered, or the Guest chooses not to accept it, a refund will be issued for the unused portion of the Licence Period that has already been paid.

6. Manager’s right to access the accommodation 6.1. The Owner, through the Manager or any of its representatives, expressly retains the right to enter the Accommodation during the Licence Period in accordance with this Agreement or applicable law. 6.2. The right to enter the Accommodation as referred to in clause 6.1 above may be for the following purposes (but are not limited thereto): 6.2.1. Any maintenance related work which in the Manager’s opinion can not be delayed; 6.2.2. Housekeeping services as per clause 8 below. 6.2.3. Property viewings: 6.2.3.1. The Manager shall arrange a tidy clean before every sales viewing; 6.2.3.2. The Manager, Owner, estate agents and prospective purchaser may enter the property in which the Accommodation is located (including all rooms of the Accommodation) in order to conduct a property viewing. 6.2.4. The Manager shall endeavour to give reasonable notice of a minimum of 24 hours with the intention to enter the Accommodation in accordance with this clause 6 (particularly outside of business hours), but the Guest acknowledges that the Manager retains access and may enter the Accommodation without notice if necessary.

7. Guest Obligations and Guarantees 7.1. Guarantees: 7.1.1. The Guest guarantees that they are over 25 years of age at the time of making the reservation, unless otherwise agreed in writing by the Manager. The Guest further guarantees that no reservation will be made if they or the eldest member of the group staying at the Accommodation is under 25 years of age, except where the reservation includes the Guest's own children. 7.1.2. Children under the age of 14 years shall at all times be supervised by an adult whilst at the Accommodation. 7.1.3. The Guest also guarantees that the Accommodation is being occupied solely on a temporary basis for holiday purposes under a Licence from the Owner, and that their principal or permanent residence is at a different address. The Guest shall not use the Accommodation as their only or principal home under any circumstances. 7.2. Obligations: 7.2.1. General Conduct: 7.2.1.1. The Guest must treat the Accommodation and its contents with respect and take all reasonable care during the stay. The Accommodation must be left clean and tidy upon departure, including all furnishings, equipment, and utensils. 7.2.1.2. The Guest must not engage in any behaviour that may cause nuisance, damage, or disturbance to neighbouring properties or the local community. Noise levels must be kept to a minimum at all times. Noise monitoring devices are installed in the Accommodation and must not be tampered with. 7.2.1.3. The Guest must comply with all reasonable rules, instructions, and safety procedures provided by the Manager or displayed at the property. 7.2.2. Enable Access: 7.2.2.1. The Guest shall at all times cooperate with the Manager in order to enable access to the Accommodation in accordance with clause 6 above. 7.2.2.2. Any refusal by the Guest to allow and accommodate such access, and specifically the failure to accommodate viewings or cleaning, constitutes a breach of this Agreement and may lead to early termination. 7.2.3. Occupancy: 7.2.3.1. The Guest is responsible for ensuring that the Accommodation is occupied only by the individuals, and the number of individuals, specified in the reservation and booking confirmation. No additional persons are permitted to occupy the Accommodation. Occupancy limits are determined by the number of beds provided at the property. 7.2.3.2. The Manager reserves the right to refuse entry or to terminate the stay, without refund, if there is reasonable belief that this condition has been or will be breached. 7.2.4. Check-In and Check-Out: 7.2.4.1. Unless otherwise agreed, check-in is from 3:00pm and check-out is by 11:00am. Self-check-in instructions will be provided by email. Guests must ensure all lights are off, windows and doors locked, and keys returned as instructed on departure. A late check-out without prior agreement may incur charges of up to the cost of a full night’s stay. 7.2.4.2. The Manager may re-enter the property after 11:00am on the scheduled departure date. Any belongings left behind may be removed, and no liability is accepted for loss or damage to such items. 7.2.5. Security and Keys: 7.2.5.1. The Guest must ensure that all doors and windows are securely locked when the Accommodation is unoccupied. 7.2.5.2. If any keys or fobs are lost or stolen, the Guest is liable for the full cost of an emergency locksmith and any necessary replacements. 7.2.6. Damages and Liability: 7.2.6.1. The Guest must not cause any damage to the Accommodation, its contents, or any part of the property in which the Accommodation is located. 7.2.6.2. The Guest is liable for the cost of repairing or replacing any damage, breakage, or loss caused during the stay by the Guest or any permitted visitors, except for reasonable wear and tear. 7.2.6.3. Where applicable, the cost of repairs or replacement will be deducted from the Damage Deposit. If the cost exceeds the amount held, the Guest remains liable for the outstanding balance, which must be paid within 7 days of notification. 7.2.7. The Guest shall ensure that none of the following prohibited activities take place in or at the Accommodation: 7.2.7.1. Smoking or vaping inside the Accommodation; 7.2.7.2. Hosting gatherings or parties; 7.2.7.3. Using the Accommodation for any illegal, immoral, or commercial purpose; 7.2.7.4. Use or possession of prohibited substances; 7.2.7.5. Making duplicate keys or changing locks; 7.2.7.6. Engaging any contractor or carrying out repairs without written permission 7.2.7.7. Interfering with utilities, alarms, or safety equipment 7.2.7.8. Registering the Accommodation as a business, trade, or official address 7.2.7.9. Hanging washing outside or on heaters 7.2.7.10. Bring any pieces of furniture into the Accommodation 7.2.7.11. Bring any animals (including domestic pets) into the accommodation 7.2.8. Health & Safety: 7.2.8.1. The Guest is responsible for their own safety and that of their visitors. Smoke and carbon monoxide alarms must be kept free from obstruction and maintained where battery-operated. 7.2.8.2. The Owner remains responsible for ensuring the Accommodation meets applicable health and safety standards. 7.2.9. Default Charges: The Owner and/or Manager shall be entitled to recover monetary damages from the Guest should they breach any of the obligations as set out in this Agreement. Such damages shall be the fair and reasonable damages suffered by the Owner, and shall in certain circumstances be the following minimum amounts (but may be more if the actual damage suffered exceeds the listed amounts:

8. Deep cleaning: from £250

9. Smoking or vaping deep clean: from £750

10. Lost or damaged furniture or decoration: cost of replacement

11. Unauthorised gatherings: from £5,000

12. Late check-out: up to full daily rate

13. Noise complaints: £250

14. Lost keys: from £250

15. Failure to provide keys on departure: equivalent to late check-out charge

16. Home-keeping & Services 8.1. By booking Home-keeping services, the Guest consents to a representative of Flyp Homes Ltd or an approved third-party contractor attending the Accommodation to perform cleaning duties. The Guest may remain on-site or be absent during the service, as Flyp or its contractors retain access to the property. 8.2. Flyp guarantees that all Home-keeping services will be carried out with reasonable skill and care. However, as the Accommodation is a private residence, the Owner and Flyp accept no liability for the loss of personal belongings or valuables left at the property, to the fullest extent permitted by law. 8.3. If Flyp or its cleaning team (including contractors), acting reasonably, determine or suspect that damage has occurred to the property, or that unauthorised activities (e.g. parties or smoking) have taken place, the Guest shall indemnify Flyp and the Owner for any resulting loss or damage. 8.4. Flyp reserves the right to cancel or reschedule Home-keeping services as necessary. In such cases, the Guest will be informed in writing, and any prepaid services will be refunded in full. 8.5. Home-keeping services are offered as a standard package, which includes: 8.5.1. Fresh towels 8.5.2. Toilet paper top-up 8.5.3. Bed linen change on request 8.5.4. Bed making 8.5.5. Cleaning of fixtures and surfaces 8.5.6. Bin removal and liner replacement 8.5.7. General kitchen and bathroom cleaning 8.5.8. Floor vacuuming 8.5.9. General tidying (excluding personal belongings)

17. Termination, Cancellation, and refusal of access to the accommodation 9.1. The Manager has the right to remove any persons from the Accommodation or to request that they vacate the Accommodation if any of the terms of this Agreement, rules in place at the Accommodation or criteria in the booking confirmation have not been complied with. 9.2. The Manager reserves the right to terminate the Guest's licence with immediate effect if the Guest breaches any terms of the Agreement. 9.3. Guests may cancel their reservation by providing written notice. If cancellation occurs more than 30 days before check-in, no charges apply and any damages deposit will be refunded. Cancellations within 30 days of check-in are non-refundable, although the deposit will still be returned. 9.4. In the event of unforeseen circumstances affecting the Accommodation or the Owner's ability to provide it, the Manager may cancel the Booking. In such cases, The Manager will notify the Guest promptly and offer alternative accommodation where possible. If no alternative is available, or the Guest declines the alternative, a refund will be provided for any unused portion of the Booking. 9.5. Where the Booking exceeds 28 nights, either party may terminate the Agreement with 28 days' written notice. Any pre-paid fees beyond that date will be refunded accordingly.

18. Liability 10.1. To the fullest extent permitted by law, neither the Manager nor the Owner shall be liable to the Guest or to any other person occupying or visiting the Accommodation for any direct, indirect, or consequential loss, damage, expense or injury arising from or in connection with the Booking, the occupation of the Accommodation, or the provision or non-provision of any services. Furthermore, neither the Manager nor the Owner shall be liable for delays or failures to comply with this Agreement caused by events beyond their control (e.g., natural disasters, terrorism, utility failure). 10.2. This exclusion applies to all forms of liability, including those arising from negligence, misrepresentation, breach of contract, or statutory duty, except where liability cannot be legally excluded or limited under English law, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. 10.3. Subject to clauses 10.1 and 10.2, should the manager or the Owner be found to be liable towards the Guest, then such liability shall be limited to the Licence Fee amount as specified in clause 1. 10.4. The Manager and the Owner make no warranties regarding the suitability, performance, safety, quality, or legality of the Accommodation. They are not responsible for disruptions to utility or internet services.

19. Privacy & Personal data 11.1. The Manager will process the Guest’s personal data in accordance with its Privacy Policy, available upon request. 11.2. The Guest specifically consents to their personal data (and that of other members of their group) being shared with the Owner, and with trusted third-party service providers for purposes relating to identity verification, Anti-Money Laundering checks, insurance, bookings, and property management.

20. Anti-money laundering 12.1. The Guest confirms that all payments made in respect of this Booking originate from legitimate sources and are not the proceeds of criminal activity. The Guest agrees to provide such information or documentation as may be reasonably required by The Manager or the Owner to comply with applicable anti-money laundering (AML) laws and regulations. 12.2. The Manager reserves the right to cancel the Booking or terminate the Guest's stay immediately if, in its sole discretion, it has reason to suspect a breach of AML obligations. In such circumstances, no refund shall be due.

21. Notices & communication: 13.1. The Manager may contact the Guest by telephone or by writing to the email address or postal address provided by the Guest when making the Booking. 13.2. Any notices which are served under or in connection with this Agreement may be sent: 13.2.1. to the Guest by first class post to the accommodation or to the postal address provided by the Guest when making the Booking; 13.2.2. to the Guest by email to the email address provided when making the Booking; or 13.2.3. to the Manager/Owner by 1st class post to the Manager’s registered office. 13.3. Notices sent in accordance with clause 13.2.1 and 13.2.3. shall be treated as having been delivered 2 Working Days after posting. Notices sent in accordance with clause 13.2.2. shall be treated as having been delivered at the time of email transmission, subject to proof of transmission.

22. Other important terms 14.1. The Manager and Owner reserves the right to amend the terms of this Agreement. Any changes will be communicated in writing. 14.2. Flyp may transfer its rights and obligations to another party. Guests may not transfer/assign their licence or rights to others. 14.3. No third party shall have rights under this agreement. 14.4. Each clause of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. 14.5. A delay in enforcement does not constitute a waiver of rights. 14.6. This agreement is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes. 14.7. Guests are advised to obtain appropriate insurance to cover any potential cancellation costs, booking changes, delays, or other losses.

Our standard check-in time is between 3pm and 8pm. Any check-in after 8pm requires an in-person check-in with our out-of-hours agent and incurs an additional £50 fee.