• Check-in form: For the safety of all, we would need you to complete a form to ensure your access to the gated community. Keep in mind that we will need the names and IDs of all of the attendees including staff.

• Check-in is from 4:00 p.m. until 9:00 p.m.: Please let us know your arrival time beforehand so we can ensure a seamless check-in experience. • Check-out until 11:00 a.m. We offer flexible check-in and check-out options subject to availability and the payment of an additional fee.

• For Check-in you'll be greeted by a host in the house; for this reason, we need to know your arrival time beforehand. In case your check-in is after check-in hours, let us know to arrange an alternative!

• Parking is allowed inside the Villa, it's forbidden to park in the transit areas of the condominium.

• Smoking is strictly forbidden on all inside areas of the Villa. It's only permitted outside and the use of an ashtray is mandatory at all times to avoid damage or accidents in the house.

• Parties aren’t permitted unless written authorization was granted and it was notified to the HOA. In case you're planning an event, just let us know! We'll be happy to review the details with you and let you know how to proceed in case it's possible, just remember that any visitors (including staff) must present an ID upon entering the Villa. In case you need more invites, please contact the concierge for availability.

• Be a good neighbor: Music and noise should only be heard inside of the Villa, and not in transit areas of the gated community. Bring down the noise to a minimum between 10:00 pm and 8:00 am up to a maximum of 50 dB and up to a max. of 55 dB during daytime.

• The Villa includes staff during your stay from 9:00 a.m. to 3:00 p.m. The staff's scope consists of making the beds during your stay, serving breakfast (it's an already set menu defined by the host), and supporting with specific tasks of the villa like refilling the jacuzzi, helping with the chimney, A/C's and other functioning features of the house. The included service doesn't consider cleaning after trash of the guests during the stay, washing or ironing clothes, deep cleaning, cooking meals different than breakfast or the pre-defined menu, and other similar tasks.

• Breakfast is from 8:00 am until 10:30 am with an already set menu. If you need any specifications please let us know at least 72 hours before your check-in and we can check the possibility or if it incurs additional costs. The Villa doesn't include any other meals or changes to the menu. After 10:30 am our housekeeping staff will continue with their other activities.

• Villa and common areas: Guests can use all areas of the Villa except for closed doors (storage or not advertised in the listing).

• Pet-friendly: We do not advertise the villa as pet-friendly, but if you've a small dog, let us know and we can review the possibility of welcoming them!

• We kindly ask you to not take with you any item from the apartment, including equipment, decor objects, and linens. But feel free to use the filtered water, kitchen supplies and bath products, this is our special gift for a better experience during your stay!

• Did something break or went missing during your stay? Accidents happen to all of us and we’re sure we can work things out. Please contact us in case of broken or missing items so we can inform you about if specific fees and procedures apply.

• Personal belongings and valuables brought into the building are solely the responsibility of the guest. We, therefore, aren’t responsible for any loss or damage to luggage or personal belongings that are stored inside the apartments and facilities. If after your departure, you believe you forgot something of your belonging inside one of our units, please contact us so we can help you locate it.

• Attention: It’s forbidden to manipulate the fire alarm or smoking systems, we also don’t allow guns of any type inside the building. The non-compliance with these rules is subject to a penalty.

Keep in mind that non-compliance with these guidelines might result in additional charges (up to 2.000,00 USD per penalty) or even the cancellation of your booking. You'll be shown the specific HOA rules and commitments with their penalties and implications.

Luggage Drop Guidelines:

• For your check-in or check-out, you can leave your luggage for up to 8 hours in the service room and having notified the building staff and us beforehand.

• Luggage drop is available only for guests.

• Please keep in mind that you are the only one responsible for your personal items. We can’t be held responsible for any loss or damage to your belongings and luggage during your stay.

TERMS AND CONDITIONS Lee todos los Términos y condiciones para más información. Al momento de hacer el check in, el huésped es responsable del cuidado y resguardo de los bienes y valores que introduzca al departamento. Ten en cuenta que dependiendo de la locación en la que estés hospedados con nosotros, pueden existir reglas particulares y específicas a ese edificio o propiedad, incluyendo así mismo el uso de las áreas comunes de los mismos. En caso de no haberlas recibido o no encontrarlas en el departamento, por favor comunícate con nuestro equipo de concierge, ya que el no seguir estas reglas puede incurrir en sanciones y/o multas. Podrás recibir cierta cantidad autorizada de visitantes (o staff) por estadía y todos, como los huéspedes, deben disponer de un ID oficial para mostrar antes de entrar. De lo contrario, se puede negar el acceso a la locación a los visitantes que no cumplan con dicho requisito, así como cobrar una penalidad de US $100 (cien dólares estadounidenses) más IVA, por evento, además de cualquier otra penalidad y obligación aplicable. En caso de requerir un mayor número de visitas en la propiedad, por favor contacta a nuestro equipo de concierge con aunque sea 24 horas de anticipación, de esta manera nuestro equipo de concierge podrá confirmarte la posibilidad; en caso de no avisar, un número superior de visitantes podrá incurrir en sanciones y multas. Las horas de Check-in 15:00h y check-out 11:00h, deben respetarse para evitar penalizaciones. Comunícate con tu concierge para solicitar un early check-in o un late check-out (sujeto a disponibilidad y costo adicional). Los muebles, blancos, tecnología, arte y accesorios de las propiedades deben permanecer dentro en todo momento, y el huésped, no puede retirarlos de las propiedades; dañarlos y/o cambiarlos te hará responsable de ello; una multa de US $300 (trescientos dólares estadounidenses) más IVA, puede generarse, además del costo de reposición del valor comercial (como nuevo) de cualquiera de los objetos dañados o perdidos. Las Propiedades son espacios 100% libres de humo, incluyendo los balcones. Se podrá generar una penalidad de US $500 (quinientos dólares estadounidenses) más IVA, por evento, además de cualquier otra penalidad y obligación aplicables para reparar e indemnizar al administrador de la propiedad por cualquier daño causado (incluyendo, sin limitación, el cobro de multas de condominio). No se permiten ruidos o sonidos altos entre las 22:00 y las 8:00 del día siguiente en las propiedades (50 dB en horario nocturno y 55 dB en horario diurno). Si el huésped excede este límite durante las horas establecidas, se podrá cobrar una penalidad de US $1500 (mil quinientos dólares estadounidenses) más IVA, por evento, además de cualquier otra penalidad y obligación aplicable para reparar e indemnizar al operador por cualquier daño causado (incluyendo, sin limitación, el cobro de multas de condominio). Los animales y/o mascotas están permitidos únicamente en los apartamentos marcados como pet-friendly, incluidos los animales con fines terapéuticos. Si los huéspedes necesitan un departamento que acepte mascotas: (i) deben obtener una confirmación por escrito del operador, (ii) deben pagar al operador una tarifa por mascota de US $50 (cincuenta dólares estadounidenses) más IVA, al menos 24 (veinticuatro) horas antes de la llegada del Usuario a la Propiedad y (iii) debe aceptar y cumplir con la Política de Mascotas del operador. No cumplir con esto, puede incurrir en tarifas adicionales y las reservaciones pueden cancelarse. No se permiten armas en el edificio bajo ningún supuesto. Para poder cuidar la seguridad de todos nuestros huéspedes, staff y proveedores no hacemos excepciones de ningún tipo y ningún miembro del staff del operador tiene facultades para autorizarlo. Por lo que, en caso de que se infrinja esta regla, el Huésped incurrirá en una penalización equivalente a USD$500 (quinientos dólares estadounidenses) más IVA, y el operador se reservará el derecho de negar el acceso o cancelar la reservación de manera automática. En caso de que cualquier huésped o persona altere y/o manipule el sistema contra incendios, cualquier tipo de alarmas, detectores de humo, extintores y letreros del apartamento o edificio, el operador tendrá derecho a cobrar al huésped una multa equivalente a US $ 1.500 (mil dólares estadounidenses) más IVA, más en cada caso, el costo de reparación de dicho equipo. GUARDADO DE EQUIPAJE Cada uno de nuestros edificios y locaciones tienen especificaciones y capacidades diferentes. Por favor confirmar con nuestro equipo de concierge la disponibilidad de este servicio. El día del check-in o check-out, los huéspedes pueden dejar su equipaje en una propiedad administrada por el operador por un período máximo de 8 horas. El equipaje se dejará en el vestíbulo del edificio o en cualquier otra propiedad administrada por el operador, según lo indicado por el equipo de Concierge. El equipaje entregado y recogido debe ser de un huésped con una reserva del operador vigente. El operador no se hace responsable cualquier pérdida total o parcial o daño causados al equipaje o artículos, incluyendo, sin limitación, daños como resultado de cargar la maleta en exceso; daños causados por defectos en el propio equipaje; pérdida o daños a piezas que sobresalen y daños menores como rayones, rasguños, abolladuras, cortes y suciedad por cualquier empleado, prestador de servicios del operador o por cualquier tercero, que se le de en resguardo al operador por cualquier motivo.

Altercados con el condominio pueden incurrir en una multa de hasta 25,000.00 pesos mexicanos (veinticinco mil pesos mexicanos) + IVA por evento. El incumplimiento de las reglas del condominio tal como presentarse en un área privada no correspondida o no hacer uso de las áreas comunes del condominio incluyendo la caballeriza, o incurrir en actos inapropiados, en estado de ebriedad, o similar, en las áreas del condominio puede incurrir en multas de hasta 20,000.00 pesos mexicanos (veinte mil pesos mexicanos) + IVA por evento. La alteración del orden, incluyendo altercados entre los invitados o huéspedes incurrirá en una multa de 15,000.00 mxn (quince mil pesos mexicanos) + IVA por evento. ___________________________________________________________________________________________________________________

TERMS AND CONDITIONS

Please read all Terms and Conditions for more information. At the time of check-in, the guest is responsible for the care and safekeeping of any belongings and valuables brought into the apartment. Note that depending on the location where you are staying with us, there may be specific rules for that building or property, including the use of common areas. If you have not received these rules or cannot find them in the apartment, please contact our concierge team, as failure to follow these rules may result in penalties and/or fines. You may host a certain number of authorized visitors (or staff) per stay, and all visitors, like guests, must have an official ID to show before entering. Failure to comply may result in denied access to the premises for visitors who do not meet this requirement, along with a penalty of US $100 (one hundred US dollars) plus VAT per event, in addition to any other applicable penalties and obligations. If you require a larger number of visitors on the property, please contact our concierge team with at least 24 hours' notice; failing to notify us may result in penalties and fines. Check-in time is 3:00 PM and check-out time is 11:00 AM, and adherence to these times is necessary to avoid penalties. Contact your concierge to request an early check-in or late check-out (subject to availability and additional cost). Furniture, linens, technology, art, and accessories in the properties must remain inside at all times, and guests may not remove, damage, or alter them; failure to comply may result in a fine of US $300 (three hundred US dollars) plus VAT, in addition to the cost of replacing any damaged or lost items at their market value (as new). The properties are 100% smoke-free, including balconies. A penalty of US $500 (five hundred US dollars) plus VAT per event may be charged, along with any other applicable penalties and obligations, to repair and indemnify the property manager for any damage caused (including, but not limited to, condominium fines). No loud noises or sounds are permitted between 10:00 PM and 8:00 AM on the properties (50 dB at night and 55 dB during the day). Exceeding this limit during the established hours may result in a penalty of US $1500 (one thousand five hundred US dollars) plus VAT per event, in addition to any other applicable penalties and obligations, to repair and indemnify the operator for any damage caused (including, but not limited to, condominium fines). Animals and/or pets are allowed only in apartments marked as pet-friendly, including animals for therapeutic purposes. If guests need a pet-friendly apartment: (i) they must obtain written confirmation from the operator, (ii) they must pay the operator a pet fee of US $50 (fifty US dollars) plus VAT, at least 24 hours before the User's arrival at the Property, and (iii) they must accept and comply with the operator's Pet Policy. Failure to comply may result in additional fees, and reservations may be canceled. Weapons are not allowed in the building under any circumstances. To ensure the safety of all our guests, staff, and providers, we do not make any exceptions, and no member of the operator's staff is authorized to permit this. Therefore, violating this rule may result in a penalty of USD $500 (five hundred US dollars) plus VAT, and the operator reserves the right to deny access or automatically cancel the reservation. If any guest or person alters and/or manipulates the fire system, any alarms, smoke detectors, fire extinguishers, or signs in the apartment or building, the operator may charge the guest a fine of US $1,500 (one thousand five hundred US dollars) plus VAT, plus the cost of repairing such equipment in each case.

LUGGAGE STORAGE Each of our buildings and locations has different specifications and capacities. Please confirm with our concierge team the availability of this service. On the day of check-in or check-out, guests may leave their luggage at a property managed by the operator for a maximum period of 8 hours. The luggage will be left in the building lobby or any other property managed by the operator, as indicated by the Concierge team. The luggage delivered and collected must belong to a guest with a valid reservation from the operator. The operator is not responsible for any total or partial loss or damage caused to luggage or items, including, without limitation, damages resulting from overloading the suitcase, damages caused by defects in the luggage itself, loss or damage to protruding parts, and minor damages such as scratches, scrapes, dents, cuts, and dirt caused by any employee, operator service provider, or any third party entrusted to the operator for any reason.

Altercations with the condominium may incur a fine of up to 25,000.00 Mexican pesos (twenty-five thousand Mexican pesos) plus VAT per event. Failure to comply with condominium rules, such as entering a non-corresponding private area or not using the condominium's common areas, including the stable, or engaging in inappropriate acts, being intoxicated, or similar, in the condominium areas may incur fines of up to 20,000.00 Mexican pesos (twenty thousand Mexican pesos) plus VAT per event. Disturbance of the peace, including altercations among guests or visitors, will incur a fine of 15,000.00 MXN (fifteen thousand Mexican pesos) plus VAT per event.