The Best Rentals Home Policies: To ensure our guests and our homes meet the guidelines of the area and the homeowners, we enforce the following rules, No parties- Parties or gatherings above the listed occupancy of the home are not allowed. No smoking- Our homes are all non-smoking. Smoking inside any property is strictly prohibited. This includes vaping and all other forms of inhaling substances. Some properties prohibit smoking anywhere on the premises, including on the deck. Property Damage- Any damage caused by a guest or by putting decorations on the wall is the responsibility of the guest. Quiet hours- The City of Folly Beach, Town of Edisto, and City of Hilton Head are residential communities and we request that quiet hours be observed. The quiet hours for the properties are from 10:00pm-8:00am. We look forward to welcoming you to the Charleston area and the surrounding islands. These beautiful cities are growing and have many city sounds. The area is subject to typical urban sounds such as traffic, potential noise from local businesses and neighbors, and street activity. Guests should also be aware that construction noise, road closures, and detours may occur in the area. We aim to inform guests of any potential disruptions, however, advance notice of such activities is not always available to us.

All guests will receive a rental agreement at the time of booking. The rental agreement will state the following:

If we do not receive this completed document within 48 hours of your booking date and time, we will cancel your reservation and refund your money. A temporary Folio has been created. Once we receive and approve the completed agreement, your reservation will be established. If you do not agree with any part of this document or find any errors, please call our office immediately. We are holding the property for your use at the exclusion of all other guests.

You have 48 hours from booking to cancel this reservation with no penalty. All reservations must be paid in full at least 30 days prior to the check-in date.

Please list the information for ALL guests, including yourself that will be at the property: Any guest over the age of 1 counts towards guest capacity. All guests must be at least 25 years of age at the time the stay begins or accompanied by an approved parent or guardian. IDs may be requested for any guest. Name(s) and Age(s) MUST BE LISTED!

For pet-friendly properties: We do charge a pet fee of $25 per dog per day but it is capped for longer stays at $175 per dog. Unfortunately, our homes only accept dogs under 100lbs at this time. We ask that you be mindful of your dog or dogs and we ask that they be kept off of the furniture and bedding in the home. To be respectful of the owner’s and their homes, any pet in a non-pet-friendly home or undeclared pets found in a pet-friendly home will result in immediate termination of your occupancy without a refund.
You are responsible for your pet's behavior at all times and for any damage caused by your dog.

We offer travel insurance through Red Sky Travel Insurance. Please feel free to contact us for the cost and details. If you added travel insurance at the time of booking and you have any questions, please let us know.

Cancellations: We understand plans change and plans get interrupted. If you cancel your reservation within 60 days of your arrival date, you are not eligible for a refund. If you cancel your reservation more than 60 days prior to your arrival, you will receive a full refund.
Trip changes, such as a date change or a property change within 60 days, do qualify as a cancellation and the charges would apply.

Hurricane Policy: If a mandatory evacuation of the island is ordered by a Governmental Agency, refunds, minus the 7% cancellation fee, will be prorated based on the nights of your stay covered by the order. Only the nights specifically covered by the mandatory evacuation are eligible for a refund. If a hurricane occurs prior to your arrival, and we are unable to provide you with accommodations, refunds will be issued to the reservation holder.

Smoking: Smoking inside any property is strictly prohibited. This includes vaping and all other forms of inhaling substances. Some properties prohibit smoking anywhere on the premises, including on the deck. If evidence of smoking in a property is found I agree to pay The Best Rentals or their selected contractor to remove/repair any damage because of smoking.

Accidental Damage Waiver: This waiver does not cover intentional acts that cause damage or any deliberate violation of the stated The Best Rentals policy. The damage waiver covers up to $1,500 of damage per stay. All damage must be reported to our office prior to your departure to be covered under the accidental damage waiver. The Best Rentals will assess the nature of the damage and respond accordingly. If damage is not reported, this waiver is void. The accidental damage waiver is non-refundable. I agree to pay The Best Rentals, or their contractors, to repair any excess damage not covered by the accidental damage waiver.

All reservations include an accidental damage waiver. The waiver covers up to $1,500 of unintentional damage reported to our office prior to departure. Pet damages are not covered under this policy and will be the responsibility of the guest.

Linens & Towels: We provide bed and bath linens including 1 sheet set per bed, 1 towel set (bath towel, hand towel, and washcloth) for the full occupancy of the home, and 1 dishcloth. We take pride in providing high-quality linens. We ask you to do your best to prevent staining linens with makeup, doggy paw prints, etc. MOST properties have a washer and dryer for your use and we supply a starter supply of washing machine pods for you.

Check-In Procedure: Check-in begins at 4:00 PM on the day of your arrival. If you intend to arrive early we recommend requesting Expedited Cleaning. An Expedited Cleaning will accrue a fee so please let our office know if you'd like this added to your reservation. Because most of our units utilize Wi-Fi locks, there are no keys and no need to physically check in at our office. If your property has a hard key, instructions will be sent on the day of your arrival, just prior to check-in.

Here’s what you need to know about check-in: Standard check-in begins at 4:00 PM on the day of your arrival. If you’d like to get settled in earlier, we offer Expedited Cleaning for an additional fee—just let our office know if you’d like this added to your reservation and we’ll do our best to accommodate! Most of our units feature convenient Wi-Fi locks, so there’s no need for keys or a stop at the office—you’ll be able to head straight to your vacation home and start relaxing. If your property does require a hard key, we’ll send detailed instructions on the day of your arrival, just before check-in.

Check-Out Procedure: Check-out is at 10:00 AM on the day of your departure. Please vacate the home and all parking spaces by 10:00 AM to allow us time to prepare the home for the next arrival. If you are interested in a later checkout, please contact our office to see if a late expedited cleaning is available for a fee. Prior to departing the rental, please load and start the dishwasher (if available); remove all food items and trash and place it in the exterior trash containers. I understand that failure to depart on time, return all furniture to its original place and/or follow check out procedures will result in a charge which I agree to pay. If applicable, I agree to return any access gate card, gate fob, and/or pool key; if I fail to do so, I understand it will result in a charge of $50 for each item not returned.

On the day you check out, the standard checkout time is 10am. If you are interested in a late checkout, please let us know the day before you check out. This allows us to inform our housekeeping team and avoid any interruptions to your morning.
We try to keep it simple for you and only request the dishwasher to be started, all food and leftover trash be taken out, and all doors and windows closed and locked. You do not have to wash any of the linens or strip the beds, our team will handle this.
Please place any keys, pool fobs, and parking passes inside the unit where they were found.

Furnishing and Amenities: All homes are privately owned and reflect the individual owner's personal taste. All homes are equipped with basic items such as TV, bedspreads, pillows, mattress pads, cookware, flatware, microwave, toaster, blender, and coffee maker. We endeavor to have all items in the unit in working order. If an item is not in working order, please notify us immediately and we will make every effort to have it repaired quickly. Items malfunctioning are not grounds to void our rental agreement. Guests are provided with an amenity starter kit that includes a kitchen trash bag, a roll of paper towels, dishwashing powder, liquid dish detergent, a fresh kitchen sponge, toilet tissue, and soap for the bathrooms. It's possible that you may need to purchase more of these supplies depending on the size of your group and length of stay.

Our homeowners have decorated and furnished their homes to their preferences and taste. We have done our best to capture the features of the homes and the layout through the photos included in the listing. The homes are equipped with necessary items such as a TV, bedspreads, pillows, mattress pads, cookware, flatware, microwave, toaster, blender, and coffee maker. We strive to ensure these are all in working order for you to use during your stay. If anything is not working or if you need assistance with something, please contact our office so that we can assist you and you can get back to your vacation. We provide guests with an amenity starter kit that includes a kitchen trash bag, a roll of paper towels, dishwashing powder, liquid dish detergent, a fresh kitchen sponge, toilet tissue, and soap for the bathrooms. You will find these stocked in the home. It's possible that you may need to purchase more of these supplies depending on the size of your group and length of your stay. We recommend Bert’s Market as the closest market and Harris Teeter or Walmart for other needed items.

Some homes come equipped with an outdoor grill. Guests are responsible for the fuel and cleaning the grill. GRILLING IN ANY CONDO COMPLEXES IS PROHIBITED. If there is dock access at the rental, all guests agree that when using the walkway leading to the dock, the floating dock, and the creek for swimming, etc., they are doing this at "Their Own Risk".

Looking to have a cookout during your stay? Many of our homes have a propane or charcoal grill available to use during your stay. Unfortunately, grilling in any condo complex is prohibited.
Some of our homes have access to a dock that you can use. If there is a dock available, please note that all guests agree that when using the walkway leading to the dock, the floating dock, and the creek for swimming, etc., they are doing this at Their Own Risk.

Pools: The renter agrees that the presence of the pool and/or hot tub (collectively referred to as pool) at the property creates a risk of personal injury or property damage. This risk is heightened as it relates to children. Renter agrees to accept that risk and agrees to take all reasonable and proper measures to ensure the safety of the renter, its invitees, guests, agents, or licensees from injury or loss. Glass is prohibited around the pool area. The cleaning and maintenance of the pool is not scheduled or managed by The Best Rentals. Every effort will be made to ensure the enjoyment and availability of this amenity.

If a pool is available, it is a great way to cool off after the ocean. Please note and be respectful of the pool rules and warnings posted in the swimming area.
All pools are seasonal and available from April to September each year.

I understand that as a rental company, The Best Rentals does not manage the maintenance of any elevators. Therefore, The Best Rentals cannot guarantee their function or take responsibility for any issues that may arise with them. If an elevator is available, we cannot guarantee its availability and the functioning of the elevator in the building.

Parking: If you park on the street anywhere on the island your vehicle must face the flow of traffic, and all four tires must be off the pavement. Parking is not allowed in undesignated areas on our properties.

Parking rules for the different islands. Island-specific? Folly Beach Parking- Street parking is free on Folly Beach but please note, the vehicle must face the flow of traffic, all four tires must be off the road, and you cannot block a driveway. Please park in the designated parking areas.
Edisto Beach Parking- Street parking may be an option as long as the curb is not painted yellow. Parking is available at the public beach access points. For full parking details, please check the Edisto Beach website. Hilton Head Island Parking- Parking at the beach your vehicle must be in a designated parking space. There are fees for beach parking.

Property Management or vendors may require access during your stay, but you will have at least 24 hours' notice. Monthly pest control is required by property owners and cannot be rescheduled. In the event you refuse access a rescheduling fee will be charged. Emergency access (without notice) may be required in certain situations.

The City of Folly Beach, Town of Edisto, and City of Hilton Head are residential communities, and we request that quiet hours be observed. Unless otherwise noted in the property description, the quiet hours for the properties are from 10:00pm-8:00am.