RENTAL AGREEMENT SIGNATURE REQUIREMENT All guests are required to sign a rental agreement issued directly by Pacific Vacation. This agreement must be completed and returned to confirm your reservation. Failure to sign the rental agreement may result in cancellation of the booking without refund.

PROPERTY ACCESS The Pacific Vacation villas are located within the gated community of Puerto Mio, which maintains a staffed security access gate. For safety and compliance, a full list of all guests staying on the property must be submitted prior to arrival. Access to the property may be denied for any individual not listed on the approved guest list.

CHECK-IN AND CHECK-OUT TIMES Check-in 3:00 pm | Check-out 11:00 am. The check-in and check-out times are crucial for the staff to perform housekeeping duties.

MAXIMUM OCCUPANCY The villa is for sole use as a vacation rental for only approved guests. Guest is responsible for any guests that use the property during the term of this Agreement. No guests more than the maximum occupancy of 10 people for Villa Encantada shall occupy the property.

STAFF CONDUCT Guests must treat all staff members with respect at all times. Pacific Vacation has a zero-tolerance policy regarding any physical, verbal, or sexual assault or abuse of staff. Staff responsibilities are assigned solely by Pacific Vacation and are not directed by the guest. Staff will have appropriate access to the property throughout your stay to fulfill their duties.

KITCHEN USE DISCLAIMER Guests are welcome to use the fully appointed kitchen, which includes modern appliances, cookware, and utensils. However, kitchen use is at the guest’s own risk. Guests must operate all appliances safely and responsibly. Pacific Vacation is not liable for injuries, accidents, or damages resulting from improper use of any kitchen equipment. Guests must ensure all appliances are turned off when not in use. Any damage to the kitchen or its equipment caused by misuse or negligence will be the guest’s financial responsibility. While staff will assist with post-meal cleanup, guests are expected to maintain general cleanliness and avoid creating unsafe conditions (e.g., hot pans left unattended, open flames, or broken glassware).

TRAVEL INSURANCE Pacific Vacation strongly recommends the purchase of travel insurance to protect your vacation investment. If our booking system did not offer you travel insurance or “Cancel For Any Reason” (CFAR) coverage due to your travel window, we recommend reviewing options at Aardy.

NONESSENTIAL TRAVEL Vacations are considered nonessential travel and are often subject to guidance or restrictions by various organizations, such as the United Nations, CDC, U.S. Department of State, Global Health Advisory, WHO, and National Weather Service.

PANDEMICS Pandemics—including but not limited to COVID-19 and its variants—are recognized global risks. As such, no pandemic-related circumstance is considered a valid reason for cancellation or refund. Guests who test positive for any contagious illness may not quarantine at any Pacific Vacation property. All testing, documentation, and travel-related health requirements are the sole responsibility of the guest.

UNFORESEEN OCCURRENCES Pacific Vacation is not liable for disruptions outside of our control, including but not limited to: • Transportation cancellations or delays • Government advisories, restrictions, or mandates • Natural disasters, wildfires, severe weather • Public health emergencies • Utility outages • Visa/passport issues No refunds or compensation will be provided for disruptions due to these or similar events.

CATASTROPHIC EVENTS & EVACUATIONS In the event of a catastrophe (e.g., hurricane, earthquake, flood, wildfire), Pacific Vacation is not responsible for securing alternate lodging or covering related costs. No refunds or credits will be issued for emergency evacuations. Travel insurance is highly recommended.

PETS & ANIMALS No pets or animals—including emotional support or service animals—are permitted. There are no exceptions. Mexico does not require private homes to accommodate service animals. If an animal is found on the property: • It will be removed and boarded at the guest’s expense. • The guest will be liable for any damage and remediation costs. • The guest may be evicted for refusing to comply.

EVENTS & PARTIES Events and parties are strictly prohibited at Pacific Vacation | StayPV Resort.

FILMING & PHOTOSHOOTS Filming, castings, interviews, or photo sessions requiring more than two people or professional gear are not permitted. Commercial shoots must be arranged under a separate contract. Guests may not use the property for any commercial or unlawful purpose.

ILLEGAL SUBSTANCES No illegal substances are permitted on the property. Alcohol possession by minors is also prohibited.

MUNICIPAL SERVICES & WATER Pacific Vacation is not liable for interruptions in municipal services, including electricity, water, internet, or other utilities. No refunds or compensation will be issued for disruptions. Zihuatanejo does not have a pressurized central water system. Water is stored in tanks (tinacos) at each villa and pumped to taps using electric pumps. During power outages, these pumps will not function, temporarily interrupting water flow until power is restored. This is common in the region and outside our control.

SYSTEM FAILURES In the event of system failures (e.g., A/C, plumbing, pool equipment, electricity), Pacific Vacation will respond promptly to repair or replace the affected item. Guests must allow reasonable access for repair crews. No refunds will be issued for such disruptions.

MAINTENANCE & DAMAGE REPORTING Guests are responsible for proper care of the property and must report any damage or malfunction immediately. Guests are liable for damages caused by misuse or failure to report issues in a timely manner.

TV / INTERNET / STREAMING SERVICES TV, cable, satellite, and internet services are provided as a convenience and are not guaranteed. Outages or access issues will not result in a refund. Guests are responsible for lawful internet use and content access during their stay.

AIR CONDITIONING Doors and windows must remain closed while air conditioning is in use. Rooms not in use may have A/C turned off by staff. No exceptions.

POOL USE Pools are not fenced and are used at the guest’s own risk. Children must be supervised at all times. Staff are not responsible for child supervision. Damages caused by misuse (e.g., soap, oils, glass) will incur cleaning or repair fees.

INSURANCE & LIABILITY Guests acknowledge that Pacific Vacation's insurance does not cover guest property or damages caused by guests. Safes are provided in all rooms for valuables. Guests assume full responsibility for their belongings and agree to carry personal insurance or accept the risk.

LOST & FOUND Guests are responsible for shipping costs associated with any lost-and-found items. Items not claimed within 30 days will be discarded.

ACCESSIBILITY Pacific Vacation | StayPV Resort is a private residence and is not required to meet ADA or international accessibility standards. There are no elevators. The multi-level layout and stairways are not wheelchair accessible.

TRANSIENT OCCUPANCY This Agreement is for temporary, short-term rental use only. Guests may not establish residency at the property.

HOME SALE / LEASE If the home is listed for sale or lease, Pacific Vacation may contact the guest to schedule showings with advance notice.

CHARGEBACKS Any chargeback of a valid transaction will be considered theft of services and pursued legally. This applies to direct bookings and third-party platforms.

BREACH OF TERMS Violation of any terms will result in immediate eviction and forfeiture of all rental fees and deposits.

MEDIATION All disputes will be resolved through binding mediation in Irving, Dallas County, Texas. The non-prevailing party will cover all associated costs.

HOLD HARMLESS AGREEMENT Guests agree to indemnify and hold harmless Pacific Vacation | StayPV Resort from any claims, damages, or losses related to personal injury or property damage, regardless of cause—including actions or negligence by staff, owners, or third parties.