The reservation holder must be present -Check-In 4:00 pm - Check-Out 11:00 am -For Real View Towers the reservation holder must be at least 21 years old and present a state-issued ID upon check-in. -The Administration maintains a Zero Tolerance Policy on threatening or abusive behavior. Harassment or physical abuse of any person by another is prohibited. Violators of this and or the rules below are subject to immediate removal from the property. -NO offensive, intimidating, or threatening behavior will be tolerated. Violators are subject to immediate removal from the Property. -If there is anything wrong in your unit at check-in time, please notify the front desk within the first 20 minutes (this includes cleaning issues). -Smoking is prohibited in any unit, elevators, inside the Clubhouse, and in or around the pool area. -No pets are allowed under any circumstances. Only homeowners are allowed to have pets. -No music or loud noise that might disturb owners and renters after 10:00 pm is allowed to preserve tranquility. -Please do not move or rearrange the furniture and avoid taking any items out of the condo. Everything is inventoried and anything damaged, broken, missing, or lost will be charged to you. Please report any noticeable damages immediately upon check-in. -Please do not move pool furniture from pool areas. For your safety, glass containers are not allowed in pool areas. -Fireworks, firearms, and drugs are prohibited by Mexican law. Fireworks are prohibited within 1 mile of the properties. -Room capacity, 3 bedrooms (6 persons), 2 bedrooms (4 persons), 1 bedroom (2 persons). Only 2 extra people are allowed per unit if the unit is supplied with a sofa sleeper. -There is a charge for extra people that are 13 years of age and older (12 & under also count as an extra person but there is no charge for them). -No additional guests are allowed to stay in the rental than the ones allowed per unit type. -BBQ grills are not allowed inside the condos or on the balcony. -When leaving lower floor condos, please be sure to secure the glass door and windows. -The cleaning service will be provided after you check out of your unit. If you require additional cleaning during your stay, you may request it at the front desk. This will generate an extra cost. -Please do not leave trash in hallways. Deposit the garbage bags in the assigned area, in each hallway behind the white door is the trash shoot. -Please return all room keys upon check out to avoid a replacement key charge. Please leave the unit locked. -Only registered guests staying in the property are allowed to use common areas such as a swimming pool, fitness center, etc. These areas cannot be used after 11:00 pm. -Guests are not allowed to have visitors during their stay. -Casago Guadalajara and administration are not responsible for vehicles or items left in them. -Casago Guadalajara and the administration are not responsible for items left in the unit. Please be sure to lock the units. -All vehicles have an assigned parking space in the building parking lot, please do not park in areas that obstruct the road or other parking spaces. Obstructing vehicles will be towed at the owner’s expense. -You will only be assigned a space for your vehicle in the building parking lot. Additional cars will have to be parked in the plaza parking lot beneath the property building. The parking in the plaza is free for renters and visitors. -Only condominium renters and owners will be allowed to use the amenities such as the pool and gym. Be sure to wear your ID bracelet provided at check-in while in the common areas. This allows security personnel to identify you and keep unauthorized persons out easily. If you do not wear the ID bracelet you will be addressed by security and you will be escorted off the property. -In case of an emergency after administration office hours please refer to the guard gate for assistance. -People under the age of 18 cannot use the gym facilities. Children under the age of 14 are not allowed in the Jacuzzi areas. -Children must be under adult supervision at all times around the pool and Jacuzzi areas. There are NO lifeguards. -Swimming suits are only allowed in pools. Street clothes are prohibited in the pool and jacuzzi. Running or diving is not allowed in the pool or jacuzzi. -It is prohibited to consume food or drinks inside the pool. Glass objects in any form are not allowed in the pool areas. -Hanging any sort of clothes or towels on terrace rails is prohibited. -Lost and Damaged Wristbands will have an extra charge.

ACKNOWLEDGEMENT I have read and understand these rules and regulations, I acknowledge that breaking these rules may cause the loss of any remaining time in the rental unit and the loss of my payment. I take full responsibility for any damage I or any of my guests may cause during my occupancy. Credit Card deposits generate a processing fee of 3% Deductions. FORCE MAJEURE: Casago cannot be responsible for lack of electricity due to power outages, whether they are or not caused by storms, the electrical company (CFE) issues, or by any other means out of our control. Nor can we be held responsible for water shortages, due to the lack of water in the building. We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore, there will be no refunds.