Guest Terms & Conditions – Please Read Carefully

By confirming your reservation, you agree to the terms outlined below. These rules are designed to ensure a safe, respectful, and law-abiding experience for all guests, neighbors, and ourselves (host).

1. ID REQUIREMENT

All guests must upload a valid passport (or national ID for local residents) via a secure link that will be provided 48 hours prior to check-in. This is a requirement of local authorities and building management. All submitted documents are stored securely and automatically discarded after check-out.

2. DIGITAL RENTAL AGREEMENT

To ensure a transparent and secure stay, a digital rental agreement must be signed prior to arrival. A secure link will be sent after booking confirmation. Submission of this agreement is mandatory. Failure to complete it may result in delays or denied access to the property.

3. PARTIES & LOUD MUSIC

Parties, gatherings, and loud music are strictly prohibited. Violation of this rule will result in immediate eviction without refund and may lead to the involvement of authorities. An inconvenience fee may also be charged.

4. RESPECT THE COMMUNITY

Guests are required to respect neighbors and maintain quiet hours, especially during nighttime. Repeated complaints may result in immediate eviction without refund. Cleanliness and respectful use of shared areas (e.g., lobbies, hallways) is expected at all times.

5. SMOKING POLICY

Smoking is only permitted on balconies or in designated outdoor spaces. If the apartment does not have a balcony, smoking is strictly prohibited inside. Violations may result in additional cleaning fees or penalties.

6. MAXIMUM OCCUPANCY

The total number of guests must not exceed the number specified in the booking. Any additional guest(s) must be approved in advance. If the number of occupants exceeds the approved count at any time, an extra guest fee of 500 MAD per guest will apply.

7. CHECK-OUT TIME, ABANDONED BELONGINGS & POST CHECK-OUT LIABILITY WAIVER

7.1 Check-Out Time Guests must vacate the property and remove all personal belongings by 11:00 AM on the check-out date. Unless otherwise agreed in writing, check-out is considered completed by default at this time.

7.2 Abandoned Belongings Any personal items remaining in the property after 11:00 AM will be deemed abandoned. The guest grants full authorization to the operator or its representatives to remove and store the items for up to 24 hours.

7.3 Disposal of Unclaimed Items If belongings are not retrieved within 24 hours, the operator may dispose of or donate the items at its sole discretion. No further notice is required.

7.4 Limitation of Liability The operator assumes no responsibility for loss or damage of any items left behind, removed, or disposed of after the check-out time. The guest waives any civil or criminal liability claims related to the handling of such items.

7.5 Right of Entry After check-out time, the operator or representatives are authorized to enter the property without prior notice to begin cleaning, inspection, or preparations for the next guest. The guest has no objection to such access.

8. GENERAL DISCLAIMERS

8.1 Utility Services Internet, water, electricity, and gas services are managed by third-party providers. We are not liable for outages or disruptions and such issues do not qualify for refunds.

8.2 Personal Belongings The host is not responsible for the loss of personal items or valuables. Please ensure all belongings are collected before check-out.

8.3 Response Time While we are always available to assist, we may not be onsite or nearby. Some requests may take up to 24 hours to fulfill and do not entitle the guest to compensation.