#1 This is a family friendly property. Infants, babies, toddlers and children are more than welcome but each one must be specified on your reservation.
#2 No overnight visitors not listed on your reservation. Overnight visitors not listed on your reservation will add $100 fee per visitor per day.
#3 Occupancy limits: 9 guests.
#4 Guests will respect and follow all community guidelines listed inside the property and Resort.
#5 Services outages of power, TV cable, internet, water, and/or phone are not responsibility of the host. There is no refund due outage of any of mentioned services when is out of host control and responsibility.
#6 Guest understands and agrees to the following conditions and fees:
a) Smoking: Smoking (of any kind) is prohibit. Guest must pay $1000 fee for smoking in the property.
b) Pets: Pets (of any kind) are NOT allowed anytime. Guest must pay $800 fee for not following this rule.
c) Parties/Events: Parties and/or events are not allowed anytime at this property. Guest must pay $800 fee for any unauthorized event and/or party in the property.
d) Flushing tampons, pads or other feminine hygiene products down the toilet: $400 fee to cover inconveniences and invoice amount from plumber or service company.
e) Late checkout: $150 fee if guest checkout is after one (1) hour of checkout time. We need time to clean the property for next guest.
f) Extra Cleaning Fee: If guest leaves the property too dirty and/or messy, an extra cleaning fee will be charged. This also applies to the use of glitter, confetti, silly string, water balloons, bath bombs or hair dye, which are not allowed at this property.
g) There is a $15 fee to return forgotten personal items to guest address by mail, plus the cost of the shipping label and packaging used.
h) Cancellation and Payment Processing Fees: In the event of a cancellation by the Guest, and depending on the channel used, any fees associated with payment processing (including but not limited to credit card processing fees) are non-refundable. The Host will deduct these fees from any refundable portion of the Guest's payment.
i) Pool: The use of the pool is voluntary and at the guest’s own risk. The host and property manager shall not be held liable for any injuries, accidents, drowning, or death arising from the use of the pool or surrounding areas. Guests assume full responsibility for supervising minors and all members of their group. Guests agree to indemnify and hold harmless the property owner and management from any claims, damages, or liabilities related to pool use. Failure to follow pool safety rules may result in termination of the stay without refund.
j) Solterra Resort charges $35 fee for Parties of 12 guests or less and $45 fee Parties of 13 guests or more. This fee is optional and only payable at the resort front desk.
#7 No illegal downloads from the internet account of this property.
#8 Guest ensure to have a crime free record and won't carry any weapons to the property. Weapons are not allowed in this property.
#9 If any non following of the house rules by a guest leads to having to discount or refund the next guest, you are responsible to cover the resulting costs.
#10 By booking with us, you understand that you are a "Guest" to our place and not a "Tenant", only allowed to stay for the time booked and agreeing to leave the property on check-out time.
#11 We do not permit any Experiences or Services of any kind at this properties. Any guest attempting to bring a third-party service without host written approval will have their reservation cancelled with no refund.
#12 The private pool has a water heating system available for an extra cost of $40 per day. This is an optional cost and should be requested in advance.
#13 The house is equipped with a gas grill that is available for use for an extra cost of $40 for the entire stay. This is an optional cost and should be requested in advance.
#14 Any violation of the house rules can lead to an immediate removal of all guests without refund.