◘ HOUSE RULES MANUAL

This is the Vacaanda Group rules manual. Failure to comply with the following points may result in penalties such as the loss of the deposit and/or the cancellation of the reservation without the right of refund.

STRONGBOXES AND ACCESS POINTS

Safe boxes are provided for storing valuables such as documents, passports, cash, and jewelry. It is recommended to use it and make sure to close all accesses when leaving the villa. During check-in, guests can set their pin for exclusive access. A fine of 50 USD will be applied if doors are left open when leaving or sleeping. Neither the company, nor the property, nor the staff are responsible for lost items. The sending of objects found is at the guest's expense. Replacement keys are $40 USD. Please notify the host if you lose a key.

CHECK IN AND CHECK OUT TIMES

Check-in is at 4:00 PM. Please inform your arrival time in advance. Early check-in must be approved by the concierge team and may have an additional cost, subject to availability. If not possible, you can leave your luggage with the concierge, but we are not liable for items left before 4 PM.

Check-out is at 11:00 AM. Please inform your departure time in advance. Late checkout is subject to concierge team availability and approval, with possible additional charge.

CLEAN AND MAINTENANCE

Guests must allow access to scheduled cleaners and maintenance workers. The staff will wear company uniform. Complimentary cleanings include a kitchen, bathrooms, rooms, and common areas. Sheets and towels are changed every three days. Towels are for use inside the villa only. Missing or stained towels will be charged. Avoid sitting or lying on furniture with sunscreen, oils, tanning or makeup. Using towels to remove these products can stain them and generate replacement fees.

BATHROOMS

Septic systems in Tulum do not support constant accumulation of paper. Please do not flush toilet paper or hygiene products in the toilet. Please use the trash can. Failure may incur a $50 fine for plumbing services. If it happens outside of working hours, it will be attended the next day.

DAMAGE TO APPLIANCES AND FURNITURE

You must report any damages found or caused. Failure to do so may result in repair or replacement charges. Each guest is responsible for their behavior and damage caused. Neither the owners nor the staff are responsible for injuries arising from the use of the villa or pool.

PARTIES /NOISE POLICY

Parties are allowed only with prior authorization. Small meetings must be approved by our Concierge team. No loud noise after 11pm. Guests must maintain a respectful attitude towards neighbors, suppliers, and staff. Violations can result in a $500 fine, local government intervention, and possible eviction from the property.

NO FLAMMABLE OBJECTS

The use of flammable objects such as candles, fireworks and combustible decorations is forbidden. Failure to damage will result in liability for the costs incurred.

SMOKING

Smoking is prohibited inside the villa. Failure to comply will result in a $500.00 cleaning and deodorization fine. There are ash trays available in outside areas. Damage from cigarette burns will be charged. Close the sliding doors when smoking to prevent the smoke from entering the villa.

POOL RULES

Running or throwing into the water is prohibited. Children under the age of 12 must be supervised by an adult. Do not use the pool while intoxicated. There is no lifeguard; use is the responsibility of the guest. Dúchate before you enter and do not throw trash to avoid problems in the drainage system.

PETS

This villa is pet friendly but prior authorization is required. Guests are required to inform us in advance and are held responsible for any damage caused by their pets. There is a $150 pet fee per stay.

CHILDREN

Families with children are welcome, but adults are responsible for their safety and any damage caused. Please respect the neighbors.

ENERGY CONSUMPTION

Guests must manage their energy consumption. Turn off lights, AC, fans, and electronic devices when not in use. Please do not leave the air on when leaving to reduce the environmental impact.

DECOR

The decoration service includes assembly, materials and cleaning. The staff will securely place decorations. Bringing own decorations generates a $25–30 fee for additional cleaning, plus damage charges.

ILLEGAL OBJECTS

Respect our policies and Mexican laws. Use and possession of drugs and weapons is forbidden. Failure to comply can result in immediate eviction with no refund.

UNEXPECTED EVENTS

Tulum is a developing area and blackouts may occur. Although we work to resolve them, there are situations beyond our control. In case of severe weather or catastrophic events, the company can access the property without notice to protect it. Guests can also be asked to evict for safety. We are not liable for power outages, water or WiFi caused by suppliers or external maintenance.

Thank you for your cooperation and for respecting our rules. We hope you have a pleasant stay at our villa. If you need assistance or have questions, feel free to reach out to our staff.

CHECK-IN AND CHECK-OUT TIMES Check-in is at 4:00 PM. Please inform us of your arrival time in advance for a smooth check-in process. Early check-in requests must be approved by our concierge team and may have an additional fee, subject to availability. If early check-in isn't available, you can leave your luggage with our concierge team, but we don't take responsibility for items left before 4 pm.

Check-out is at 11:00 am. Let us know your departure time in advance for a hassle-free check-out. Late check-out requests are subject to availability and must be approved by our concierge team, with a potential additional fee.

CLEANING AND MAINTENANCE Guests must allow scheduled maintenance and cleaning staff access. Staff will wear company uniforms, and guests should only be granted access to uniformed personnel. Courtesy cleanings include general cleaning of the kitchen, bathrooms, bedrooms, and common areas. Bed linens and towels are changed every three days. Towels are for use in the villa only and should not be taken elsewhere. There will be a charge for missing towels at checkout. Stains from dye, bronzer, or other products may incur extra charges. Avoid sitting or lying on furniture with sunscreen, oils, bronzer, or makeup on you. Using bath towels to remove these products may stain fabrics and result in replacement charges for damage.

BATHROOMS Septic tanks in Tulum and some parts of the Riviera Maya cannot handle constant paper buildup. To avoid any issues, please refrain from flushing toilet paper or any other hygiene product down the toilet. Dispose of it in the trash can provided. Failure to comply may incur a $50 USD fee for plumbing services. If the issue arises outside normal hours, it will be addressed the following day.

DAMAGE TO APPLIANCES AND FURNITURE Guests are required to report any damage found or caused during their stay. Failure to report damage may result in fees for repair or replacement. Each guest is responsible for their behavior and for any damage to the villa. Owners and staff hold no liability for injuries or harm from the use of the villa or pool.

NO PARTIES / NOISE POLICY Parties are strictly prohibited on the premises. Small gatherings require prior approval from our concierge team. Excessive noise is not allowed after 11:00 PM. Guests must maintain a respectful demeanor toward neighbors, our vendors, and staff. Violations will result in a 500 USD fine, intervention by local authorities, and potential eviction from the property if noise disturbances persist.

PROHIBITION OF FLAMMABLE ITEMS For the safety of all occupants and the preservation of the property, it is imperative to observe the prohibition of all flammable items. This includes, but is not limited to, candles, fireworks, and any other decorative materials that are combustible. Failure to comply with this directive and subsequently causing damage to the premises will necessitate responsibility for covering the damages incurred.

SMOKING Smoking inside the villa is strictly prohibited. Guests caught smoking will be fined 500 USD for cleaning and deodorizing. Ashtrays are provided outside for smoking. Damage caused by cigarette burns will incur additional charges. Please ensure that the glass sliding doors are closed while smoking to prevent smoke from entering the villa.

POOL RULES For safety reasons, diving into or running near the pool area is strictly prohibited. Children under 12 must be supervised by an adult while using the pool. Refrain from using the pool while intoxicated. The property is not liable for injuries sustained while using the pool. There's no lifeguard on duty; guests swim at their own risk. Please shower before entering the pool to maintain cleanliness and avoid throwing litter in the pool area to prevent pipe and drainage problems.

PETS No animals are allowed on the property. Guests with pets will be asked to leave immediately and may face additional fees. Exceptions are made for service animals, but guests must inform us before booking and provide documentation. This policy ensures the cleanliness and hygiene of the villa. Guests are responsible for any damage caused by pets, which may lead to additional charges.

CHILDREN Families with children are welcome, but guests are fully responsible for their safety and any property damage caused by minors. We ask all guests to be respectful of neighbors and avoid causing them any inconvenience.

ENERGY CONSUMPTION Guests are responsible for managing their energy usage at the villa. Please turn off lights, air conditioners, fans, and electronic devices when not in use. To minimize energy consumption and carbon footprint, air conditioning should not be left on when guests are away from the house.

DECORATION Our decoration services include setup, materials, and cleaning. Staff will ensure that decorations are placed safely to prevent damage. Bringing your own decorations incurs a $25-$30 USD charge for extra cleaning time, plus additional fees for any resulting damage to the house.

ILLEGAL ITEMS Please respect our policies and adhere to Mexican laws during your stay. Possession and use of drugs and firearms are illegal in Mexico. Non-compliance may result in immediate eviction from the property without a refund.

UNEXPECTED EVENTS Please be aware that Tulum is a developing town and occasional power outages may occur. While we strive to resolve issues promptly, some situations may be beyond our control. In the event of severe weather or catastrophic occurrences, the company reserves the right to access the property without notice to prepare for or mitigate damages. We may also ask guests to vacate the property for safety reasons or to protect the house. The company is not liable for power, water, or Wi-Fi outages caused by service provider issues, severe weather, or maintenance beyond our control.

Thank you for your cooperation and for adhering to our rules. We trust that you will have a pleasant stay at our villa. Should you require any further assistance or have any questions during your time here, please do not hesitate to contact our staff.