◘ HOUSE RULES MANUAL

This is the Vacaanda Group house rules manual. Failure to comply with the following points may result in penalties such as loss of deposit and/or cancellation of the reservation without the right to a refund.

🔐 SAFES AND ACCESS POINTS

Safes are provided on the property for guests to store valuables such as documents, passports, cash, and jewelry. It is recommended to use them and make sure that all accesses are closed when leaving the villa. During check-in, guests can set up their PIN for exclusive access. A $50 fine may apply if doors are left open while guests are not present or are sleeping. Neither the company, the property, nor the staff are responsible for lost items. If lost items are found, the guest must cover the shipping costs. Replacement keys cost 40 USD. Please notify the host if you lose any keys.

⏰ CHECK-IN AND CHECK-OUT TIMES

Check-in is at 4:00 pm. Please let us know your arrival time in advance to facilitate the process. Early check-in requests must be approved by our concierge team and may incur an additional fee, subject to availability. If early check-in is not available, you can leave your luggage with our concierge team, but we are not responsible for items left before 4:00 pm.

Check-out is at 11:00 am. Please let us know your departure time in advance to facilitate the process. Late check-out requests are subject to availability and must be approved by our concierge team, with a possible additional charge.

🧹 CLEANING AND MAINTENANCE

Guests must allow access to scheduled maintenance personnel. Staff will wear company uniforms, and guests should only allow access to uniformed staff. Sheets and towels are changed every three days. Towels are for use inside the villa only and should not be taken elsewhere. Towels missing at check-out will be charged. Stains from dyes, bronzers, or other products may incur additional charges. Avoid sitting or lying on furniture with sunscreen, oils, tanning lotions, or makeup. Using towels to remove these products can stain fabrics and incur replacement charges.

🚽 BATHROOMS

Septic tanks in Tulum and parts of the Riviera Maya cannot handle constant paper buildup. To avoid problems, please do not flush toilet paper or other hygiene products down the toilet. Dispose of these products in the trash can provided. Failure to do so may result in a $50 fine for plumbing services. If the problem occurs outside normal hours, it will be addressed the next day.

🛋️ DAMAGE TO APPLIANCES AND FURNITURE

Guests must report any damage found or caused during their stay. Failure to report damage may result in repair or replacement charges. Each guest is responsible for their behavior and any damage to the villa. Neither the owners nor the staff are responsible for injuries or damages arising from the use of the villa or the pool.

🔇 PARTY / NOISE POLICY

Parties are allowed only with prior authorization. Small gatherings must be approved by our concierge team. No loud noise after 11:00 pm. Guests must maintain a respectful attitude towards neighbors, suppliers and staff. Violations may result in a $500 fine, intervention by local authorities, and possible eviction from the property.

🔥 PROHIBITION OF FLAMMABLE OBJECTS

For the safety of all occupants and the preservation of property, it is mandatory to observe the prohibition of all flammable objects. This includes, but is not limited to, candles, fireworks, and any other decorative material that is combustible. Failure to comply that causes damage will result in liability for repair costs.

🚭 SMOKING

Smoking inside the villa is strictly forbidden. Guests who smoke will be fined $500 for cleaning and deodorizing. Ashtrays are provided in the outdoor areas. Damage caused by cigarette burns will incur additional charges. Please be sure to close the sliding glass doors while smoking to prevent smoke from entering the villa.

🏊 POOL RULES

Running or jumping into the water in the pool area is prohibited for safety reasons. Children under 12 must be supervised by an adult while using the pool. The pool should not be used while intoxicated. The property is not responsible for injuries suffered during the use of the pool. There is no lifeguard; guests swim at their own risk. Please shower before entering the pool and avoid throwing garbage in the area to prevent plumbing and drainage problems.

🐾 PETS

This villa is pet friendly, but prior authorization is required. Guests must inform us in advance and are responsible for any damage caused by their pets. A fee of 150 USD per pet, per stay applies.

👶 CHILDREN

Families with children are welcome, but guests are fully responsible for their safety and any damage to property caused by minors. We ask all guests to respect the neighbors and avoid causing any inconvenience.

⚡ ENERGY CONSUMPTION

Guests are responsible for managing energy consumption in the villa. Please turn off lights, air conditioning, fans, and electronic devices when not in use. To minimize energy consumption and carbon footprint, the air conditioner should not be left on when guests are not in the house.

🎉 DECORATION

Our decorating services include assembly, materials and cleaning. The staff will make sure that the decorations are placed safely to avoid damage. Bringing your own decorations incurs a $25-30 charge for extra cleaning time, plus additional charges for any damage caused to the house.

🚫 ILLEGAL OBJECTS

Please respect our policies and Mexican laws during your stay. Possession and use of drugs and weapons is illegal in Mexico. Failure to comply may result in immediate eviction with no refund.

⚠️ UNFORESEEN EVENTS

Tulum is a developing city and occasional blackouts may occur. While we work to resolve them quickly, some situations are beyond our control. In the event of severe weather or catastrophic events, the company reserves the right to access the property without prior notice to prepare for or mitigate damage. We may also ask guests to vacate the property for safety reasons or to protect the home. The company is not responsible for power, water or Wi-Fi outages caused by supplier problems, severe weather or external maintenance.

Thank you for your cooperation and for respecting our rules. We trust you will have a pleasant stay in our villa. If you need assistance or have any questions during your stay, please don't hesitate to contact our staff.