◘ HOUSE RULES MANUAL

This is the Top Rentals Mexico house rules manual. Failure to comply with the following points may result in penalties such as loss of deposit and/or cancellation of the reservation without the right to a refund.

🔐 SAFES AND ACCESS POINTS

Safes are provided for guests to store valuables such as documents, passports, cash, and jewelry. It is recommended to use them and make sure that all accesses are closed when leaving the villa. During check-in, guests can set up their PIN for exclusive access. A $50 fine may apply if doors are left open while guests are not present or are sleeping. Neither the company, the property, nor the staff are responsible for lost items. If lost items are found, the guest must cover the shipping costs. Replacement keys cost 40 USD. Please notify the host if you lose any keys.

⏰ CHECK-IN AND CHECK-OUT TIMES

Check-in is at 4:00 pm. Please let us know your arrival time in advance to facilitate the process. Early check-in requests must be approved by the concierge team and may incur an additional fee, subject to availability. If it is not available, you can leave your luggage with the concierge team, but we are not responsible for items left before 4 pm. Check-out is at 11:00 am. Please let us know your departure time in advance. Late check-out requests are subject to availability and approval by the concierge team, with possible additional charges.

🧹 CLEANING AND MAINTENANCE

Guests must allow access to scheduled cleaning and maintenance personnel. Personnel will wear company uniforms; only uniformed personnel should be allowed access. Complimentary cleaning includes general cleaning of the kitchen, bathrooms, bedrooms, and common areas. Sheets and towels are changed every three days. Towels are for use inside the villa only and must not be taken outside. Towels missing at check-out will be charged. Stains from dyes, bronzers, or other products may incur additional charges. Avoid sitting or lying on furniture with sunscreen, oils, tanning lotions, or makeup. Using towels to remove these products may stain them and incur replacement charges.

🚽 BATHROOMS

Septic tanks in Tulum and some areas of the Riviera Maya do not withstand constant accumulation of paper. Please do not flush toilet paper or other hygiene products down the toilet. Use the trash can provided. Failure to comply may incur a $50 fine for plumbing services. If the problem occurs outside normal hours, it will be addressed the next day.

🛋️ DAMAGE TO APPLIANCES AND FURNITURE

Guests must report any damage found or caused during their stay. Failure to report damage may result in repair or replacement charges. Each guest is responsible for their behavior and any damage to the villa. Neither the owners nor the staff are responsible for injuries or damages arising from the use of the villa or the pool.

🔇 PARTY / NOISE POLICY

Parties are allowed only with prior authorization. Small gatherings require prior approval from the concierge team. No loud noise after 11:00 pm. Guests must maintain a respectful attitude towards neighbors, suppliers, and staff. Violations will result in a 500 USD fine, intervention by local authorities, and possible eviction if the noise persists. Any guest not on the reservation must be confirmed in advance with the concierge team.

🔥 PROHIBITION OF FLAMMABLE OBJECTS

For safety and to preserve the property, the use of flammable objects such as candles, fireworks and combustible decorations is prohibited. Failure to comply that causes damage will result in liability for repair costs.

🚭 SMOKING

Smoking inside the villa is not permitted. Guests who smoke will be fined 500 USD for cleaning and deodorizing. Ashtrays are provided in outdoor areas. Cigarette burns will incur additional charges. Please close the sliding glass doors when smoking to prevent smoke from entering the villa.

🏊 POOL RULES

No running or jumping into the water in the pool area. Children under 12 must be supervised by an adult. The pool should not be used while intoxicated. The property is not responsible for injuries. There is no lifeguard; use of the pool is at the guest's own risk. Shower before entering and do not throw garbage in the area to avoid drainage problems.

🐾 PETS

Pets are welcome, as long as we have prior authorization. A $150 fee applies per pet, per stay, to cover additional deep cleaning and avoid allergen exposure for future guests. Thank you for your understanding.

👶 CHILDREN

Families with children are welcome, but guests are responsible for their safety and any damage caused by minors. Please respect the neighbors and avoid any inconvenience.

⚡ ENERGY CONSUMPTION

Guests must manage their energy consumption. Turn off lights, air conditioning, fans, and electronic devices when not in use. Do not leave the air conditioner on when leaving to reduce consumption and carbon footprint.