Colocada Vacation Rental Policies

Nightly Rental Policies Rates: Rates are subject to change without notice and do not include applicable state and local taxes, such as the 7.5% State Sales Tax and the 5% Monroe County Tourist Tax. Special events and holidays, including but not limited to Christmas, New Year’s, Yacht Race Week, Independence Day, Labor Day, Fantasy Fest, Meeting of the Minds, and Poker Run, may incur higher rates. Age Requirement: Guests must be at least 25 years old to make a reservation and must occupy the property for the entire duration of the stay. The individual making the reservation must present a valid ID at check-in. Guests under 25 who do not have a parent or guardian accompanying them will not be allowed to check-in, and no refund will be issued. Payment for Reservation: All reservations must be paid in full at the time of booking. Payments can be made by credit card, check, or money order. If alternative payment arrangements are needed, they must be pre-approved. The final payment is due 60 days before check-in. Failure to pay within this timeframe will result in cancellation and forfeiture of the reservation. Please make checks payable to "Colocada" and send to: Colocada, 3685 Seaside Dr., Key West, FL 33040 Include your reservation number in the memo line. Returned Checks: A $75 fee will be charged for any checks returned for insufficient funds. Extra Person Charge: A fee of $25 per night applies for each additional guest beyond the property's standard occupancy. Housekeeping:. Additional housekeeping services are available upon request at a rate of $30 per hour. Hurricane Policy: No refunds or rescheduling are offered due to hurricanes or severe weather. We strongly recommend purchasing trip cancellation and interruption insurance. Trip Cancellation and Interruption Insurance: For added protection, we advise guests to purchase trip cancellation and interruption insurance. This insurance is not affiliated with Colocada but can help safeguard your vacation investment against unforeseen events, such as hurricanes, evacuations, or emergencies. Details on how to purchase this coverage are provided upon booking. Smoking Policy: All properties are non-smoking indoors. Smoking is permitted outdoors only, and ashtrays are provided. Any indoor smoking will result in a minimum charge of $200 for deodorizing the unit. Guest Responsibilities: The rental agreement specifies the number of adults and children allowed to stay in the unit. If this number is exceeded, or if there are unapproved occupants under 25 years old, guests will be required to vacate without a refund. The registered guest is responsible for the behavior and actions of all occupants. Loud parties, events, or large gatherings are not permitted. Any noise complaint or violation of local laws will result in a $100 fee for the first offense and eviction without refund upon a second complaint. Lost Keys and Lockouts: Lost keys will incur a replacement charge. Lockouts requiring after-hours assistance will result in a $30 fee. After-Hours Services: Non-emergency service calls outside of regular business hours (9 a.m. to 6 p.m.) will incur a $50 service fee, at Colocada’s discretion. Personal Property: If you leave personal items behind, please contact our office. We will provide UPS contact details so you can arrange for the return of your belongings. Courtesy Vehicles: We offer complimentary transportation to and from Key West International Airport and Ferry Terminal for check-in/check-out services. Please contact the office to schedule your pick-up or drop-off. Concierge Services: Our concierge team is available to assist with excursions and special requests. Contact our office for more information. Minimum Stay Requirements: Minimum stays may apply for weekends, holiday periods, and special events. Please contact us for more details. Check-In/Check-Out Times: Check-in: 3:00 p.m. Check-out: 11:00 a.m. Early check-ins and late check-outs are subject to availability and approval by our housekeeping team. Failure to vacate by noon will result in a charge of 50% of the daily rate, and failure to vacate by 4:00 p.m. will result in an additional full day's charge. Late Arrival: For arrivals after 6:00 p.m., please bring your email confirmation with driving and check-in instructions. Visit the office the following morning to complete registration and receive additional keys and maps.

Weekly and Monthly Rental Policies Payment for Reservation: Full payment for weekly and monthly rentals, including taxes, cleaning, and reservation fees, is required at the time of booking. Cleaning Fee: A cleaning fee of $115 (weekly) or $200 (monthly) applies. Fees may vary based on the property. Receiving Mail: Do not send personal mail or packages to the rental property. Guests may send mail or packages to our office at 3685 Seaside Dr., Key West, FL 33040, and we will notify you upon arrival.

Pet Policies Accepted Pets: Dogs are welcome in most units, except for specific breeds restricted by our insurance. No Pit Bulls, Rottweilers, Akitas, Bernese Mountain Dogs, Canary Dogs, Chows, Dobermans, German Shepherds, Huskies (excluding Siberians), or any guard dog trained to attack will be accepted. Pet Fees: Nightly/Weekly Rentals: $20 per pet per night. Monthly Rentals: $200 per pet. If an undeclared pet is found on the property, the pet fee will be retroactively applied for the entire stay. Pet Guidelines: Pets must be leashed in common areas and taken off-site for bathroom breaks. Quiet, non-barking pets may be left alone in the unit, but please leave the TV on for company. Disruptive pets must be boarded, or you may be asked to leave without a refund.

Cancellation Policies Nightly Rentals: Cancellations made more than 60 days before check-in will receive a full refund, minus the greater of 10% of the reservation or a $65 cancellation fee. Cancellations within 60 days of check-in will result in forfeiture of the total amount paid. Weekly, Monthly, and Holiday Rentals: Cancellations made more than 60 days before check-in will receive a full refund, minus the greater of 10% of the reservation or a $265 cancellation fee. Cancellations within 60 days of check-in will result in forfeiture of the total amount paid.