TERMS & CONDITIONS

CHECK-IN & CHECK-OUT PROCEDURE: Upon arrival, Guest may directly go to the home and enter with the provided lock box code or door code (Guestbook is provided 24 hours before arrival). A walk through with the property manager or representative can be arranged by contacting our office. Check-in is 4:00 pm and check-out is 10:00 am EST. No unauthorized late check-outs or early check-ins will be allowed or may result in a fee. The Guest must self-supply household goods (toilet paper, soap, dish detergent, laundry soap, shampoo, et al).

House Rules - If in any case any house rule is violated, Roelens Vacations reserves the right to collect additional fees and has full discretion to decide whether the reservation may continue or if the guest must immediately vacate the property. In such cases, no refund will be issued. By confirming your reservation, you hereby agree to these terms and waive any rights to dispute actions taken in situations where a house rule has been proven to be violated

AIR CONDITIONING. Under no circumstances shall the Air Conditioning be set below 74°, Heat above 78°, the fan setting changed from Auto, or doors, windows, or blinds left open while operating AC or heat or after departure. If the guest chooses to lower the home temperature resulting in the unit to freeze up, they will be charged for the service call.

SMOKING. Smoking is prohibited on The Property, including under covered outdoor areas and in the garage. If smoking is discovered on the premises there will be a $500 penalty.

PETS. Pets are prohibited on the property unless authorized by the Property Manager. At Roelens Vacations, we have a list of homes that are advertised as pet friendly where guests may bring their dogs for a fee of $200 - $300 per dog. After booking, a pet fee (per dog) will be sent via the Airbnb Resolution Center. All our pet friendly homes only allow dogs, no cats or other animals are allowed to stay at any of our properties. Many of our homes require that your dog be approved by the owner before they can be added to your reservation. For these situations, you will be asked to send in a photo of your dog. The pet fee is the same ($200 -$300 per dog) whether approval is needed or not. Cleaning and disposing of pet excrement is Guest's responsibility. No deposits needed for service animals. Guests will be charged a non-refundable pet fee of $500 per pet and is subject to possible eviction if an unauthorized pet is found

GARBAGE. The Guest shall place all garbage into the trash bins/cans/containers throughout the Rental Period and take the same to the curb or bin the night prior to the designated pickup day specified in the Guest Book.

POOLS. (when applicable). The owner is not responsible for pool and spa closures at community pools, and no credit and/or discount can be granted for circumstances beyond Owner’s control. For all single-family homes, the pool service technicians must have access to the pool area through the pool cage screen doors. Please leave these doors unlocked for the pool to be serviced weekly. It is the Guest’s responsibility to learn about safety precautions and procedures concerning swimming in or being around the pool and/or hot tub. Guest agrees to have a responsible adult supervising minors while they swim in the pool and/or hot tub. The pool and spa are dangerous and Guest accepts the risks involved and neither Owner nor his / her agents will be liable for injuries or death as a result of the use of the pool and spa unless caused by negligence by the owner or his / her agents. Do not run, dive, allow children in the pool area without supervision/ to swim alone, regardless of age. Be sure to use safety netting, pool alarms, keep doors closed & locked, and report any safety concerns immediately to Roelens. In the uncommon event temperatures fall below 55 degrees, pool heat may not heat to your satisfaction but there are no refunds.

POOL AND HOT TUB HEAT (when applicable). Pools typically heat to approximately 10 degrees above the colder outside temperatures within 48 hours. Pool blankets at select homes help preserve heat when placed on the pool at night; they must be removed prior to use and should not be stored outside the screened pool area or in the spa and must be neatly rolled or folded after use. Expected heated pool water temperature is 77 degrees above. In the uncommon event that the pool heater has been running continuously for days/weeks, whether during your stay or by guests before you, the water may only reach up to 76 degrees. In situations that the temperatures fall below 55 degrees, pool heat may not reach desired levels, however, refunds are not provided in these cases

STAND-ALONE HOT TUB RULES and APPLICABLE FEES. (when applicable). If your home has a stand-alone hot tub it is important that you use good methods for keeping the water from becoming cloudy and contaminated. PLEASE RINSE off before entering the hot tub. Do not use any body oils, soaps or lotions before going in the hot tub. NEVER sit on the cover of the hot tub (if applicable) - the fee to replace a damaged cover is $500. DO NOT leave children unattended. Observe all precautions regarding use of medicines and alcoholic beverages while using the hot tub. Hot water can be unsafe for pregnant women. If there is damage to the amenity or extreme cleaning resulting in labor charges we will charge the credit card on file or submit a request through the Airbnb resolution center. Excessive cleaning and labor costs can result from contaminated water due to excessive oils or sun lotion which will require the draining of the hot tub to fully clean out the contaminates. All efforts are made to ensure hot tubs are in good working order at all times. It is possible from time to time the amenity made be closed for service or repair. No rebates of rental rates will be given for any hot tub that is out of service during your stay. In the uncommon event temperatures fall below 55 degrees, pool heat may not heat to your satisfaction but there are no refunds.

KAYAK & BICYCLE SAFETY (when applicable). Use of kayaks & bikes will require the signer to assume responsibility for each participant when signing the built in waiver- prior to use of the equipment. If under 18, the parent or guardian signing accepts responsibility of supervising the minor during use of the equipment. Participants must report any safety concerns immediately to Roelens Vacations and it is recommended that you use the supplied safety equipment.

BOAT LIFT (when applicable). Use of boat lift is not permitted unless given permission by the management company.

HEALTH CONCERNS No known lead-based paint and/or lead-based paint hazards are present in The Property. Florida wildlife may pose a danger to you. Approach all outdoor areas with caution. The Property has been inspected to ensure no bed bugs are present. If found during the Rental Period, their presence shall be presumed to have been caused by The Guest, who will in turn be responsible for the cost of treatment in accordance with the terms of this agreement, unless the Guest provides clear and convincing proof otherwise. The Guest may be placed in alternative property when available.

METHOD OF COMMUNICATION: Roelens uses a variety of methods to communicate to its guest to include telephone, email, and messaging or texting applications. We strive to offer the most streamline and concise level of guest communication and find using all these methods at certain times the most effective. We often times make suggestions to our guests during marketing campaigns or guest experience enhancement. If communication via text message is not wanted please contact us immediately to remove you from our communication application.

OCCUPANCY: The Primary Guest is at least 25 years old or an active member of the military and will be an occupant of rented property and shall ensure compliance with the occupancy terms.

QUIET HOURS: In Cape Coral, FL, citywide quiet hours and noise restrictions generally prohibit loud, amplified, or disruptive sounds between 11:00 p.m. and 7:00 a.m.. During these hours, noise must not be plainly audible from a distance of 50 feet, or must stay below 65-67 decibels, to avoid violations. Parties are not allowed at any Roelens Vacation home unless guest is given written permission.

THE PREMISES. Roelens may enter the Premises as reasonably necessary for protection or inspection; for repairs or other services, viewing by prospective buyers, or; for any other emergency and with such notice as Roelens, in its sole discretion, deems appropriate. The Guest agrees not to enter any locked interior doors to Owner’s Storage or park in any restricted or content-occupied areas of a garage. Parking, where permitted, is restricted to cars and small vans & pickup trucks.

SAFE USE OF THE PREMISES. The Guest shall use the Premises and shall comply with all laws and rules affecting it. No fireworks, grills, open flames, intoxication by occupants, or inherently dangerous activities. Use fire extinguishers appropriately. Report chirping alarms which indicated low batteries. Do not take any furniture outside. Do not tamper with any alarms or smoke detectors. Use the overhead stove fan when cooking to avoid accidental activation of smoke detector alarm. Do not disturb the quiet enjoyment of your neighbors. This home has a ring camera located next to the front door.

RISK OF LOSS/INSURANCE. Roelens and The Guest shall each be responsible for loss, damage, or injury caused by its own negligence or willful conduct. Each party must carry insurance. Roelens is not responsible for any lost or stolen property. The Guest agrees that any personal property left on The Property at the end of the Rental Period shall be deemed abandoned if good faith attempts to return the same fail. A $40 service fee will be added to the postage for returned items.

ASSIGNMENT AND SUBLEASES. The Guest may not assign this Agreement or sublease The Property.

CLEANLINESS, MAINTENANCE, AND REPAIRS. The Property will be inspected prior to The Rental Period to ensure cleanliness and that there exists no need for maintenance or repairs. The Guest must report any deficiencies of the same within 24 hours or any related claims shall be deemed waived. A report can be made via phone or email. Responses shall be made in a timeframe and to the degree deemed appropriate in the sole discretion of Roelens Absent negligence on the part of Roelens, faulty equipment, appliances, or services; bugs inside The Property; construction noise, a warm refrigerator, a cold pool, or; inclement weather, faulty internet; and, other similar complaints do not constitute breach of contract. Service charges resulting from a false report by a guest, as determined by the service provider, shall be charged to the guest. There is no daily maid service. Upon departure, As a courtesy we request the Guest to wash the dishes and place garbage in receptacles. Agent cannot be held responsible for changes made by Owners such as décor or bedding, unintentional misrepresentations or printing errors. Any maintenance items should be reported to Roelens Vacations as soon as possible. As with many areas in Southwest Florida, construction may occasionally take place in the neighborhood or nearby properties. This activity is outside of our control and may occur during normal daytime working hours. We appreciate your understanding as the community continues to improve the area.

DEFAULTS, REMEDIES, AND WAIVERS. The Guest agrees that all persons on The Property have transient status as defined by and for the purposes of § 82.045 Fla. Stat. (2015). The sole remedy for failure to provide reserved accommodations is, at most, a prorated refund. The Guest waives any claim to a refund unless The Guest provides written proof that the grounds of the claim were reported promptly to Roelens following the earlier of discovery or the time at which a reasonable person would have discovered such grounds. Roelens warrants the quality of the accommodations only to the extent that its satisfy all legal requirements.

RENEWAL/EXTENSION. This Agreement can be extended only if evidenced in writing.

REFUNDS. Refunds are not given for unmet expectations, weather, natural disaster, personal, or other related reasons with an exception of a government-issued agency mandatory evacuation. Roelens reserves the right to refuse service to anyone, to the extent permitted by law.

ELECTRICITY CHARGE. Electricity is included in the quoted price on Airbnb. This non-refundable daily fee is collected at the time of booking and is considered prepaid utility use.

BBQ GRILLS AND PROPANE GAS. (when applicable) Upon arrival, Guest shall inspect BBQ grill for cleanliness, and shall promptly contact Roelens Vacations if the BBQ grill is not clean. Roelens Vacations may charge a $40.00 cleaning fee for BBQ grills that are left dirty at check-out. Guests may need to refill or exchange an empty tank during their stay. If the propane tank needs a refill during the guest stay, it will be the responsibility of the guest to refill the tank. Grills can be dangerous, and Guest accepts the risks involved and neither Owner nor his / her agents will be liable for injuries or death as a result of the use of the grill unless caused by negligence by the owner or his / her agents. Guest agrees to not allow children in the grill area, to operate the grill while intoxicated, and to not place any combustible materials on or near the grill when in use.

LOCKOUT CHARGE: A charge of $40.00 will be accessed for key delivery in the event of a lockout.

LOST ITEMS: Owner is not responsible for any items left in or around the property. If items are found by inspectors and/or cleaners, returns will be held at Owner’s office for 14 days or returned at cost plus a handling fee.

ADDITIONAL CHARGES AND FORFEITURES. The Guest will be charged what is agreed to be a non-punitive amount as listed below for the following occurrences: $500 for each unauthorized animal. $150 for each unauthorized Guest, each guest in excess of the Occupancy Limit, each 2-hour period or portion thereof of unauthorized early arrival or late departure, odor removal due to smoke, pets, or otherwise, failure to return key(s) or garage door opener, violating terms concerning pool equipment, air conditioner, smoke detectors, outdoor furniture, excessive cleaning including dishes and leaving items to be disposed, trash or otherwise, and non-emergency use of fire extinguishers; the invoiced amount to remedy fines issued, replacement of missing items, damages not covered by Damage Waiver, stains, bed bug treatment, long distance phone calls, and Pay Per View (PPV) TV purchases, the determination of the need of which is in the sole discretion of Roelens subject to good faith and Business Judgment Rule requirements; 60 for returned checks; and, $125 for key delivery in the event of being locked out, $125 for garage door opener delivery in the event of lock out. $1000 for a pool heater remote in the event it is missing or broken.

Risk of Loss. Each party is responsible for loss, damage, or injury caused by his/her/its own negligence or willful conduct, & concerning Guest, caused by Guest’s licensees & invitees. Insurance. Each party must carry appropriate insurance. Lost or Stolen Property. Roelens Vacations is not responsible for lost or stolen property. An item left at Property is deemed abandoned if an attempt to return it for a reasonable fee fails. Remedies. There are no free upgrades due to unavailable accommodations. As Is Condition. The property is rented “as is.” Roelens Vacations warrants only that the property satisfies legal & express contractual requirements, notwithstanding any pictures & representations otherwise, which were provided in good faith but may not reflect wear & tear and minor cleaning issues. Guest waives any claim the Property was not as described.

Primary Guest agrees to have informed consent of all guests to be bound by the terms of this agreement prior to arrival.