House rules:

We ask that all guests please read and review our house rules below. A booking is a confirmation that you have read and agree to our house rules. We thank you in advance for booking with us and look forward to hosting you.

Parties, Smoking, Noise As a provider of medical stay housing, we have a zero-tolerance policy for smoking, parties, loud music, or disturbances. Any violation can result in security involvement, immediate cancellation, and in rare cases the involvement of local law enforcement. We may use cameras in common areas and exterior of the building. There are no cameras inside the apartments. Any noise complaints may result in a $50-$250 fine, and if security is summoned there is a $500 fine.

Quiet Hours Quiet hours are after 11pm. If a neighbor is disturbing you after hours, please confirm which unit the noise is coming from and reach out to us. We will communicate with the tenant and can involve security. We can not guarantee that the noise is one of our guests, so we may not be able to remedy it, but will always try.

Families, Children, Toddlers, and Infants We welcome all families to stay with us and are happy to host those with younger children. We supply pack-n-pays by requests free of charge as long as the request is placed 48 hours ahead of the booking start date. While our units are kid-friendly, they are not infant proof and do not include or guarantee the following: -Removable safety gates for any stairs -Cordless window blinds -Secured storage for all household cleaning products, liquid laundry packets, and chemicals -Stoves, cookers, kettles, and other things with safety risks that have children's locks, or placed out of reach for children -Mounted flat panel TVs on walls or low, stable pieces of furniture for heavier TVs -Brackets, braces, or walls traps to secure unstable and top-heavy furniture -Water heaters set to no higher than 120 degrees Fahrenheit By booking a reservation with us, you agree to accept any of the risks associated with the above items.

Additional Guests Each guest that enters the apartment over the number of guests shown in your booking is subject to a fee of $20/per night. We define a guest as anyone who enters the apartment. If you have a 3 night booking and have 2 additional guests in, we calculate the fee at $20fee2guests3nights = $180. Please keep this in mind when planning your trip. This is meant to curb parties and other loud gatherings which helps us to provide a quiet environment for all guests. If you would like to ask for a few guests to visit as a courtesy, ask and we may be able to approve.

Pets Policy All Pets, regardless of their size or breed require an additional $200 non refundable fee which is required for a full deep cleaning of the apartment, per pet. This is a specialized cleaning that is required of our Hospital Partners as we provide medical short term housing. This provides a comfortable experience for the next guest. Unless you have permission from us, no cats are allowed in our units and will be subject to a $500 fine. Any pets that are brought without informing us before will be subject to a $500 fee. Any damage done by the dog in the unit, be it from chewing, bowel movements or excessive shedding the cost of damage is able to be collected by host and is in line with ADA laws in the state of MA.

TV Services The unit is equipped with a Chromecast, and/or roku, and/or smart tv, and will require guests to sign into their own app accounts. It is the guests responsibility to sign out of their accounts prior to check-out to maintain the integrity of your account.

Noise As with all city apartments there is the possibility of noise from neighbors, traffic, construction. This apartment is located in Downtown Boston. We can provide white noise machines or earplugs, but will not refund a stay for noise complaints. There is a club nearby that may have loud music that could affect your stay. Please keep this in mind when booking this unit, as it is out of our control should this disrupt your stay.

Parking Parking is not included with the booking. Parking in general is difficult in Boston, so please check Spot Hero for local parking prices and options.

Condition of Apartment & Damages It is our strong suggestion that you as the guest, report any damage you find inside the apartment within the first 4 hours of check-in. We do thorough maintenance checks, but sometimes, we miss things. When this happens we will confirm that the damage was not your responsibility. However, if no damage is reported within the first 4 hours of the booking, and there is damage found at the end of your stay, the replacement and repair value may be the responsibility of the guest. By reporting some issues in the first 4 hours we can confirm the condition and free you of responsibility.

Early Check-in & Late Check-Out If you want to check in early or check out late, you must request the option at least 24 hours in advance. Our early check-in time is 2:00pm. Our late check-out time is 1:00pm. The cost for either of these is $50. If you are in the apartment after the check-out time, you will be assessed a $100 late-check-out fee for every hour beyond the check-out time. All ECI and LCO are subject to our approval and availability. We are not responsible for guest belongings after check-out time. Your items will be left in the hallway and our teams will clean the unit immediately.

Pre-check-out condition Unlike other hosts, we do not have any dedicated tasks for our guests to perform upon leaving. This is what our cleaning fees are for. Our team will take pictures of your unit condition upon check-out. If there is excessive trash in the unit upon check-out we will charge an additional $100 deep clean fee. 

Hospital/Medical Stays We respect your privacy and we strive hard to meet the requirements of HIPAA (the Health Insurance Portability and Accountability Act) and is regulated by the US Department of Health and Human Services (HHS). We may ask for you to fill out a statement form and questionnaire to document for regulatory compliance and to help us provide a better experience for future medical stay guests while upholding the integrity of Protected Health Information. This survey is optional, and is meant to improve our product, services, communication and experience for all guests



Leisure Stays: 
If your trip to Boston is fewer than twenty-eight consecutive days, or 11 consecutive days for business or institutional use, please contact us prior to completing your booking. We have dedicated apartments that are best fit for shorter term leisure stays, and can also introduce you to our preferred partner list of other hosts. Healing Homes is a provider of medical stay housing. If you need a place to stay for a visit to Boston for leisure please message us for our properties.

Issue Resolution: We have a 24/7 support team available by airbnb inbox communication. While this team can troubleshoot 95% of issues, even late into the evening hours, we want to be transparent that our field operations team may not be able to fix issues beyond our normal business hours which are 9am to 9pm. We also want to outline the most common issues faced at this location revolve around noise from the neighborhood, general wear and tear from the condition of the apartment and sightings or mentions of unhoused individuals in the downtown area. We can assist with security should it be needed, but have never had a safety issue with anyone off site our properties.

Lost Items We are not responsible for any lost items left behind by a guest, or items that were shipped to you during your stay. We do make every effort to return items to guests that are of high value, electronics, jewelry, etc. We hold any lost/found items from a unit for up to two weeks. After that time, if the guest has not reached out about retrieving those items, or does not want to pay for us to ship those items, then they will be either disposed of or donated. You will be required to pay for shipping and a $40 processing fee for any items left behind. Please Note: We are not responsible for any items shipped or delivered to the building, including packages ordered online or sent by guests.

If a package arrives before your check-in or after your check-out, we are not liable for receiving, holding, or retrieving it. Any items delivered after your departure will be treated as lost or left-behind belongings.

In such cases, guests must contact us promptly and agree to cover both the shipping costs and a $40 processing fee. Otherwise, unclaimed items will be donated or discarded.

Review Removal As hosts we have the right under Airbnb's terms to request removal of any review that goes against policy. Any breach of the house rules above is grounds for removal of review.