Please refer to our Terms and Conditions for full information regarding House Rules. We encourage our guests to enjoy and relax during their holidays at our properties and respect the surroundings and neighbouring properties. We have a strict "No Party or Smoking Policy" and ask that guests comply with this policy.
Failure to comply with our full terms and conditions may result in eviction & loss of payments.
Escape Goolwa / Victor Harbor Holiday Rentals
Holiday Accommodation Terms & Conditions
Please be advised that by paying the deposit for your accommodation you are accepting the following Terms and Conditions. The person booking the accommodation is responsible for the property and for ensuring all guests and visitors of the premises are aware of these said conditions.
The following Terms and Conditions have been prepared in good faith and at the time of the booking, the Agent will describe the premises and position to the best of their ability and as accurately as possible and will not accept responsibility or refund for any alleged misdescription.
Ray White Goolwa / Victor Harbor - Escape Holiday Rentals (Rla298101) reserves the right to make changes or alter these booking conditions. All reservations are subject to Landlord confirmation.
Please note it is our office policy that properties cannot be inspected prior to your booking request or stay. We do however have plenty of photos that we are more than happy to provide to you via email.
Cancellation Policy
All Holiday Rental cancellations must be provided in writing and emailed to us
Please ensure you include your Booking Identification number, Full Name, and the dates of your arrival and departure.
If a booking is cancelled within 30 days of the guest’s anticipated arrival date, we will do our best to re-let the property for that period, however if we cannot re-book the property a booking fee may be charged to you at the owner's discretion. All payments made are non-refundable until the premises are re-booked for that period.
Cancellations or refund requests by guests on arrival or during occupancy as a result of circumstances beyond the control of Escape Holiday Rentals will not be refunded.
Landlord Cancelation:
Whilst the agent has confirmed the initial booking with the Landlord, the Landlord reserves the right to change or cancel the booking at any stage due to personal reasons or for the purpose of selling the property. The Agent will offer the guest the option to relocate to another property of a similar standard and location if available at that time. In the event alternate accommodation cannot be agreed upon, the full booking amount will be refunded to the guest.
Online Check in:
Guests will be required to complete a guest registration form prior to arrival. The registration process will require a copy of the booking guests’ Credit card, these details will be securely filed until departure.
Your Reservation:
The premises are let to you for holiday purposes only and are only available for the dates shown on your booking confirmation. All bookings are taken in good faith by us and may be subject to change for various reasons if we are notified by the landlord prior to the commencement of the booking.
Escape Holiday Rentals will not accept responsibility for actions or changes taken by landlords of any of our holiday rental properties.
Escape Holiday Rentals reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
Persons must be over 18 to make a booking. Adult supervision must always be present when residing in one of our holiday rental properties.
Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. Guests will not sublet the whole or any part of the premises.
Peak/High Seasons Reservations
We endeavour to accept a 7-night minimum stay, where showing availability. Please consider this at the time of putting in a booking request.
Availability must be approved by the property owner before confirmation is granted. (A 7- night request will be considered over a request for lesser nights.)
WiFi:
Not all properties have WiFi available.
Linen:
Linen and towels are not provided at all properties for guests. Quilts (with quilt covers) and pillows are provided. Linen is required to be used on all beds throughout the property. Should our cleaner believe that linen was not used, the guest(s) will be responsible for the cost of laundering all bedding.
Guests can hire linen packages at their own expense through our office. (Prior ordering is essential!) Where linen hire is available, the linen package contains the following items and can be ordered to suit bedding configuration and guest numbers:
Top & bottom sheets, pillowcases, bath towel, hand towel, bathmat, face washer & tea towel.
Rental Payments & Fees: (Online Payments)
You agree that you will only use Online Payments to make legitimate reservations for you or another person for whom you are legally authorised to act. Any speculative, false or fraudulent booking is prohibited and may result in you being denied access to future bookings or the site.
You acknowledge and agree that Ray White Goolwa/Victor Harbor Escape Holiday Rentals will obtain your credit card details for 30 days after departure.
Escape Holiday Rentals reserve the right to charge the credit card, or deduct from the bond amount paid, in relation to the following.
● Damages/breakages to the property at cost
● Additional cleaning
● Removal of excess rubbish
● Replacement of lost keys, remote controls
● Dirty Bbqs cleaning
Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement.
● Any claim for extra charges to your credit card will be itemised including any associated administration costs associated as per our Terms & Conditions and emailed to you accordingly.
● When paying for your booking online, the total transaction value for a booking is split into two portions:
(a) non-refundable deposit and
(b) the remaining
You may pay both portions (the full amount) of the Booking Value up-front or pay the deposit initially and subsequently pay the remaining balance. Where the stay commences in less than 4 weeks from the time of booking, the full Booking Value must be paid up-front.
● When using Online Payments, you will be charged a Credit Card service fee of 1.5%
● When using Online Payments, you agree to the automatic debit of the remaining balance from your card on the final payment due date
● You must ensure that sufficient funds are available for debit at that time. (Fees and charges relating to insufficient funds will be passed onto the guests)
● If you do not pay the remaining balance by the due date and it remains overdue for more than one week, the Agent may deem the booking to have been cancelled by you and retain the non-refundable deposit.
Accommodation Payments & Fees:
Accommodation payments are required as follows:
● A deposit of 50% of the full tariff is required to secure the booking and is payable within 3 days from the date of the booking confirmation. If the required deposit is not received by the due date the booking will be considered expired and duly cancelled.
● Balance of the accommodation amount must be received in full at least 30 days prior to occupancy. If balance is not received 30 days prior to your check in date, Management reserves the right to re-let the property. Cancellation policy will apply – your deposit may be forfeited.
● Last minute reservations (Within 7 days of arrival date) – full payments must be made immediately by credit card.
Arrival & Departure Times: 3.00pm check-in & strictly 10.00am check-out.
Key Collection:
Keys can be collected from our office during office hours. Our office is open 9:00am – 5:00pm Monday to Friday.
If you anticipate arriving outside of our business hours, please follow the after hours key collection instructions provided to you prior to check in.
Our office is located at 73 Ocean Street, Victor Harbor Sa 5211.
Guests are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available. If duplicate keys are given to guest(s) a $30.00 service fee will apply, this is non-refundable.
If keys are lost, then it is the guest(s) responsibility to replace all locks at the premises.
Should a guest lock themselves out of the premises you will need to contact Oops Security and pay the fee directly for their service.
Keys not returned by check-out time will incur a $60 late charge per hour over.
Keys must be returned to our office at 73 Ocean Street, Victor Harbor on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the key slot at the front of our office.
Occupants:
The number of occupants (including children) must not exceed the number of beds stated in the advertisement of the property. Failure to adhere to this requirement may incur immediate termination of your booking.
Caravans and tents are not permitted at any time.
Schoolies/Party Celebrations
Please note that all properties managed by Escape Holiday Rentals have a strict ‘No Party Policy’. Failure to comply with this policy may result in the eviction of guests and the loss of any payments made.
None of our properties will accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period.
Pets:
Pets are not permitted unless it has been stated in the property description. All pets are to be approved by our office.
If extra cleaning and/or damages are found to be caused by your pet, you will incur an additional charge which will be deducted from your security bond.
Smoking on Premises:
Guests acknowledge and agree that all of our properties have a strict ‘no smoking’ policy inside the property.
Should you wish to smoke, please do so outside and far enough away that the smell cannot enter the premises.
All cigarette butts are to be removed from the property. Failure to do so will incur a fee and will be deducted from your security bond. Illegal drug use is forbidden at any property.
Loud/Abrasive Guests:
Guests causing nuisance or annoyance to adjoining or neighbouring properties/occupiers will have their booking terminated immediately. No refund will be offered. Guests are to abide by the Epa Guidelines in regard to noise levels at all times.
A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
Authorities will be contacted if guests refuse to adhere to the Epa Guidelines or vacate the property upon request.
Cleaning:
Any issue with relation to the cleanliness of the property needs to be reported to our office within an hour of you collecting your keys upon arrival, in order for us to rectify the problem for you immediately.
On departure, the premises are to be left in a neat and tidy condition. A checklist with guidelines will be provided upon key collection.
Rubbish Removal:
All excess rubbish is to be removed from the property. Failure to remove rubbish will incur a dumping fee.
Council bins are available at each property, however as our local council collection is only once a fortnight, please be mindful that guests staying after you will also need some space in the bin for their rubbish.
Council bins supplied are to be used only as directed. Bins should be put out on the roadside the night prior to scheduled collection. Do not overfill the bins and ensure that lids are properly closed. Please ensure that the correct waste materials are deposited in the correct bins.
Excess rubbish must be removed from the property.
Any other waste materials that are left at the property will incur a minimum collection fee/charge of $20.00 + dumping charges.
If you have excess waste and would like to arrange rubbish removal, please contact our office and we will arrange collection of your rubbish for a fee.
Bbq:
All Bbqs must be thoroughly cleaned prior to departure, failure to do so will incur a cleaning fee deducted from your Credit Card / Bond.
Damages/Accidents:
All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive, please advise our office or we will consider the damage to be the responsibility of the current guest and charge accordingly.
Repairs:
The agent endeavours to have any repairs to appliances attended to as soon as possible once a guest has reported it. However, due to unforeseen circumstances (e.g., Having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances.
There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs. You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Agent.
Security:
Upon departure please ensure: All doors, windows, gates are locked. Electrical appliances, heating & cooling switched off.
Please leave the refrigerator, freezer as found.
Bbq Gas Cylinder & Firewood:
Gas and firewood are consumables that are the responsibility of the Guests.
Gas bottles can be refilled at most petrol stations.
Should the Bbq gas bottle need re-filling while you are occupying the property, please arrange to collect a new bottle at a Swap n Go centre. Please maintain your receipt and provide us with a copy of this to reimburse you.
Properties with Swimming Pools & Spa Baths:
Please ensure that correct instructions are adhered to when using Pools & Spas, ensure that while not in use, all pumps are turned off correctly.
Please ensure that bottles, glass, clothes or rubbish are not left in the Pools & Spas as this causes damage to filters & pumps.
Failure to adhere to these instructions will incur additional charges to the guests and will be deducted from their credit card.
Effluent System:
Some homes in Goolwa through to Hayborough may be on a septic effluent system. Please Do Not flush foreign objects down the toilet/drain. If a plumber is required to attend the property and the guests are found responsible for the blockage – all repairs will be charged to the guests.
Car Parking:
In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats, etc. are to be parked outside the grounds.
Items Left Behind:
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them on to a local charity.
Items You Must Bring with You:
Unless otherwise stated and arranged you will require your own Linen. Including top & bottom sheets, pillow slips, bath towels & towels.
You are also required to provide your own toilet paper, garbage bags, laundry detergent and toiletries.
Agents will not be held responsible for limited/short supply of household items.
Wildlife:
Our properties are maintained and cleaned regularly; however, wildlife is common in the country and coastal areas. Escape Holiday Rentals and/or the owner do not accept liability, nor will any compensation be offered for the unfortunate or seasonal visits of any wildlife including, but not limited to: rodents, insects, cockroaches, kangaroos, wombats, snakes, etc.
Privacy Policy:
The personal information that guests provide is necessary for the Landlord and/or Agent to verify the guests’ identity, to process and evaluate the application and to manage the holiday letting and premises.
Personal information collected may be disclosed to other parties including the Landlord, referees, other agents and third-party operators of tenancy databases. Information already held on tenancy databases may also be disclosed to the Landlord and/or Agent.
If the guests fail to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the Landlord, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act.
If the guest(s) would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest(s) can also correct this information if it is inaccurate, incomplete, or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.
Thank you for booking with Ray White Goolwa / Victor Harbor Escape Holiday Rentals. We hope you enjoy your break and everything that is on offer on the fabulous South Coast!
