CHECK-IN/CHECK-OUT TIMES: Check-in is at 3PM, check-out is at 11AM. Late check-out or early arrival is available for an additional fee and subject to availability.

OCCUPANCY: Please respect the maximum number of guests allowed. No unregistered visitors or overnight guests without prior approval. Exceeding occupancy limits may result in a $100 fee per extra person.

NO SMOKING: Smoking is not allowed anywhere on the property. Any smoking-related damage or cleaning costs will be charged to guests.

PETS: Pets are only allowed if agreed upon before booking, with applicable fees and deposits. Unauthorised pets may incur a $100 daily fine.

NO PARTIES OR EVENTS: Gatherings beyond registered guests, loud parties, or events require prior approval and a signed agreement. Unauthorised events may lead to immediate eviction without refund and additional penalties.

POOL AND JACUZZI SAFETY:

1. Use at your own risk. No diving, no glass containers, no swimming while intoxicated, and children must never be left unattended. Aruba Family Villas is not responsible for accidents.
2. For everyone's safety, please refrain from bringing drinking glasses outside - especially in the pool. Broken glass is extremely hazardous and can result in serious injury and require extensive emergency pool cleaning and a fine of up to USD 1,500.
3. The pump room is only accessible by staff (please do not enter the pump room without permission).

SECURITY CAMERAS:

1. This home has exterior security cameras located at the gates, the front door, front yard and backyard facing the pool. They record and send notifications 24/7. We have access to cameras at all times, but they are not actively monitored. All recordings are automatically overwritten after 3 weeks.
2. Tampering, disabling, or otherwise blocking the view of any security camera is strictly prohibited and may result in a fine of USD 250 per infringement.

SCHEDULED MAINTENANCE:

1. My grandma (the gardner) ("Nana") visits every 2 to 3 days to water the outdoor plants either early morning or late afternoon to avoid the midday sun. She does not have set times and does not provide much notice (she is 85 years old), but she’s harmless and loves taking care of the garden.
2. Pool maintenance occurs twice weekly, typically Wednesdays and Saturdays between 12:00 PM and 4:00 PM. Please note service times and days may change without notice based on their schedule.
3. Pest control comes by once a month to refill the mosquito reppelant buckets and inspect the exterior of the house.
4. These maintenance visits are essential to keep the house and pool in excellent condition. Please do not obstruct their work.

FRONT GATE: Please keep the front gate closed at night to avoid neighborhood dogs from entering the property. They’re cute and harmless, but they like to tip over trashcans for leftover food.

AIR CONDITIONING:

1. Please turn off AC units when not in use or if doors remain open.
2. Please keep the AC thermostat at 20°C (68°F) or higher to avoid damage.
3. 24°C is the sweet spot.

WATER HEATER:

1. Do not turn on both water heater in the showers on simultaniously. Together they may overload the electrical supply and cause an outage.
2. Please do not tamper with the water heater machines themselves (located on the outside of the shower).

NOISE AND QUIET HOURS: Keep noise to a minimum and be mindful of neighbours. Outdoor music should stay below 60 dBA and end by 10 PM.

ENERGY USAGE: Please keep doors and windows closed when the AC is on, and turn off AC, lights and appliances when not in use.

PARKING: Only park where designated.

NO COMMERCIAL USE OR FILMING: No commercial photo shoots or filming.

NO ILLEGAL ACTIVITY: Absolutely no drugs or any illegal activities.

NO ALTERATIONS: Don’t move heavy furniture, hang things, paint, or try any DIY projects.

NO WEAPONS OR FIREWORKS: No firearms or fireworks allowed on site.

TRASH: Please bag and dispose of your trash in the bins provided. Too much trash? Contact us for a pickup.

MAIL: We don’t accept mail or packages for guests. Use a post office or local pickup instead.

LOST & FOUND: If you leave something behind, let us know. We’re happy to ship it back if you cover the costs.

TOWEL & LINEN USE: Please don’t use white towels for makeup, cleaning, or the beach. Beach towels are provided for sandy adventures.

APPLIANCE USE: Use appliances as intended (e.g. don’t overload the washer) turn them off when not in use (e.g., see energy usage point).

DAMAGE REPORTING: If anything breaks or isn’t working, let us know right away so we can make it right.

SEPTIC/PLUMBING: Only toilet paper in the toilets, please. Everything else goes in the bin.

FURNITURE/DECOR: Leave all furniture and decor where you found it. Channel your inner interior designer elsewhere.

CANCELLATIONS & REFUNDS

• More than 120 days before check-in: 10% non-refundable
• Between 120 and 61 days before check-in: 50% non-refundable
• 60 days or less before check-in: 100% non-refundable
• No-shows / early departures: 100% non-refundable

DATE CHANGE POLICY

• One-time date change permitted up to 30 days before check-in
• Subject to availability
• USD 250 change fee applies
• Any increased rate differences will be charged accordingly (decreased rates will not be taken into account)