SAFE BOX & ACCESS POINTS _ Each bedroom is equipped with a safety box for valuables such as passports, cash, or jewelry. We recommend using them and locking all doors when leaving or sleeping. PINs are set at check-in for your privacy. A USD 50 fine applies if doors are left open while away or asleep. The company is not liable for lost items. Shipping costs for returned items are the guest’s responsibility. Lost keys incur a USD 40 replacement fee. CHECK-IN / CHECK-OUT_ Early check-in and late check-out are subject to availability and may carry an additional cost. If early check-in is not available, you may leave luggage with our concierge team at your own risk. CLEANING & MAINTENANCE_ Housekeeping and maintenance teams wear uniforms and may access the property during your stay. General cleaning includes bedrooms, bathrooms, kitchen, and common areas. Linens and towels are refreshed every third day. Towels must remain in the villa. Missing or stained towels (from tanning products, makeup, etc.) will be charged. Please avoid contact with furniture when wearing sunscreen, oils, or bronzer. BATHROOM USAGE_ Tulum uses septic tanks — do not flush toilet paper or hygiene products. Use the bin provided. Plumbing service due to non-compliance is subject to a USD 50 fee. Non-urgent cases may be addressed the next day. DAMAGE TO APPLIANCES / FURNITURE_ Report any damage immediately. Unreported issues may result in charges. Guests are responsible for any damage caused. The property is not liable for accidents in the villa or pools. NO PARTIES / NOISE POLICY_ Parties are strictly prohibited. Small gatherings require prior approval. No loud music after 11:00 PM. Respect neighbors, staff, and community rules. Violations may result in a USD 500 fine, police involvement, or eviction. FLAMMABLE ITEMS_ Candles, fireworks, or any combustible items are not allowed. Damages resulting from their use will be charged in full. SMOKING POLICY_ Smoking inside is strictly forbidden. Smoking is permitted only in outdoor areas with ashtrays. A USD 500 fine applies for indoor smoking or cigarette damage. Keep doors closed while smoking to avoid indoor odor. POOL RULES_ No diving or running near pools. Children under 12 must be supervised. Swimming under the influence is discouraged. No lifeguard is on duty — guests swim at their own risk. Please shower before entering and avoid throwing waste into the pool. PETS_ Pets are not allowed. Guests arriving with animals will be asked to vacate the property and may incur additional charges. Service animals are accepted with advance notice and documentation. CHILDREN_ Families are welcome. Parents/guardians are fully responsible for children’s safety and any damage caused by minors. ENERGY CONSUMPTION_ Please turn off A/C units, lights, and electronics when not in use. A/C should never remain on when the villa is unoccupied to minimize energy waste. DECORATIONS_ Decor service must be coordinated in advance. Setup, materials, and cleanup are included. Bringing outside decorations incurs a USD 25–30 fee plus damage charges if applicable. ILLEGAL ITEMS_ Drugs and firearms are strictly prohibited. Possession or use will result in immediate eviction and legal action under Mexican law. UNEXPECTED EVENTS_ Tulum is a developing town; occasional power or water outages may occur. These are out of our control. In severe cases (storms, emergencies), staff may access the villa for safety. The company is not liable for service interruptions due to external providers or weather.