VACATION RENTAL - HOUSE RULES AND CONDITIONS Thank you for choosing Master Vacation Homes!

PLEASE NOTE: This home can possibly have noticeable wear and tear from frequent use and the furniture can start to age. Worn/stained carpets, faded curtains, missing blinds and minor scuffs and scrapes on the walls, etc. Please keep an open mind while vacationing. No refunds will be given. This property is privately owned but managed by a Management company (Master Vacation Homes). Should any major equipment or appliance require attention, we will work to fix all issues as soon as possible during normal business hours, however, we cannot issue refunds or make price adjustments. Check-in: 4 pm Check out: 10 am -We offer an express self-check-in! It means you can go directly to your vacation home. -Your home has a keyless, time sensitive electronic lock. Therefore, there is no need to check in or go to our office. -All our vacation homes are self-catering. That means the guest is responsible for shopping during their stay. For your convenience we provide a complimentary starter supply of toiletries, including: 1 dish towel, 1 dish sponge, 1 dish detergent,1 paper towel roll,1 garbage bag per bin + 1 extra garbage bag, 5 dishwashing capsules, 1 small bar soap per bathroom, 1 shampoo & body wash set per bathroom, 2 toilet paper rolls per bathroom + 2 extra toilet paper rolls. -All bedding and bath towels are provided, however washcloths and beach/pool towels are not included. POOL HEAT INFORMATION (ONLY IF THE HOME HAS A PRIVATE POOL)-Pool heat is an optional amenity that’s offered to most of the properties we manage. Pool heat is optional with a fee per day with a 2-day minimum. Pool heat will not be scheduled to turn on without the payment. We set the temperature to 85ºF - 90ºF. Be aware that pool heat service paid after 4 PM will be turned on the following day and that the pool may take 24 hours to reach its set temperature. No refunds will be given due to incremental weather. *Our pool heater pumps have a safety system that prevents overheating of the element when the pump is working overtime in cold weather conditions. This way causes a temporary shut off services automatically until the pump can regain its functionality efficiently. * (This is optional and may not be available at some times.) Please do not touch the pool equipment at any time under any circumstance. Our pools are on a weekly cleaning schedule so during your stay a staff member might go to you pool to complete the cleaning. They will not enter the home and only the back patio area. -BBQ Grill - Most properties have a BBQ on site available to the guest at an additional one-time fee. We provide unlimited propane for the grill. Once BBQ access is requested and paid for by the guest a reservation specialist will provide you with an access code. No refunds will be given due to none use once access code has been provided and if reported that the BBQ was found used.

-Early arrivals and/or late departures MUST be requested 1 or 2 days in advance and will be subject to availability and applicable fees paid in advance. -The maximum number of guests permitted to stay in the unit at any time is set by state and local ordinances and/or fire codes, and no exceptions can be made. Should Master Vacation Homes discover that occupancy is more than the unit's lawful permitted number of guests, a penalty will be applied; a NON-REFUNDABLE eviction process will take place for breach of this Agreement. The maximum number of guests cannot exceed as determined by the listing at the time of rental - SUBJECT TO PENALTY. -The property will be cleaned before your arrival, and we kindly ask our guests to maintain the unit as its best condition. -AIR CONDITIONING: We set A/C temperatures between 72ºF-78ºF and set to Auto/Cool position. Any lower setting will cause the A/C unit to freeze up, resulting in considerable damage to the unit - SUBJECT TO PENALTY. -No pets or any kind of animals are allowed - SUBJECT TO PENALTY. -Smoking in the premises is not allowed - SUBJECT TO PENALTY. -No parties or events are permitted - SUBJECT TO PENALTY. -There will be no refunds due to weather problems, early check-out, and interruption of any service due to maintenance problems that arise before or after guests' reservations. -In case of incidents beyond our control, severe damage or sale of the property, Master Vacation Homes reserves the right to substitute the property to a similar or superior accommodation near the original one without further liability. – Unfortunately, we cannot predict construction activities near our properties. We may not be able to notify the guests prior to arrival. There will be no refunds due to construction or renovations activity around the rental property. There will be no refunds for internet or cable outages in the area that we do not have control over. Resorts are not managed by Master Vacation Homes and any interruption in services by the resort such as clubhouse amenities and access are not the responsibility of Master Vacation Homes. No refunds will be given for this reason. -When a guest checks out, the unit will be inspected by a member of the staff. If any damage not previously reported is found, the cost to fix or replace the damaged part shall be billed through the guest booking channel. The guest shall be charged the full mount for fixing or replacing the damaged part and/or item. -Limitation of Liability and Hold Harmless: MASTER VACATION HOMES AND THE PROPERTY OWNER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSSES OF ANY NATURE ARISING FROM THE SUBJECT MATTER OF THIS AGREEMENT. FURTHER, AND MORE SPECIFICALLY, MASTER VACATION HOMES, THE PROPERTY OWNER, AND ANY HOMEOWNERS ASSOCIATION SHALL NOT BE LIABLE FOR INJURIES/DEATH/ OR DAMAGES INCURRED AS THE RESULT OF GUEST'S USE OF THE SWIMMING POOL, OR INSIDE/ OUTSIDE THE HOME. SWIMMING IS AT THE GUEST'S OWN RISK. CHILDREN MUST BE SUPERVISED AT ALL TIMES. ABSOLUTELY NO DIVING ALLOWED. WE WILL NOT BE RESPONSIBLE FOR ANY VALUABLES LEFT INSIDE THE UNIT. CUSTOMER SUPPORT: Any issues that our guests might encounter must be addressed by our company within 24 hours. During our business hours we have a team available to attend any guest requests. However, our operational department will evaluate every case and prioritize the emergencies first, such as AC issues, water leaks, infestations of any kind, 911 related issues, power and water outage, and trouble with accessing the resort/house. Depending on the type of request, our customer service might ask for pictures to better address the problem. Only emergencies will be responded to between 5 PM and 9 AM. The repairs may not happen within the proper time, but Master Vacation Homes will make every effort possible to initiate the repair and call a technician or service provider for a solution. ANY ITEM LOST AND FOUND AT THE HOME WILL BE KEPT FOR 30 DAYS. AFTER 30 DAYS, THEY WILL BE DONATED.
Office Hours: Monday - Friday from 9:00AM - 5:00PM After 5:00PM (Emergency calls only*) Phone number available after booking: Service calls deemed non-emergency where a staff member made it out to the property and a non-emergency service was provided after hours may incur fees. Note that our ability to respond to unforeseen circumstances may vary depending on a third-party provider.