We want you to have the best possible experience with My Getaways. Here’s a friendly Guest Guide to help your stay run smoothly  

Our Guest Promise

We want you to arrive at a spotless home. If anything has been missed with the cleaning, please let us know straight away, and we will put it right as a priority. If we are unable to resolve it on the same business day, we will offer to move you to another property or refund you for the affected time!

Check-In

We’ll send your check-in instructions via email and SMS at 3 pm on your arrival day for check-in from 4 pm, once your damage deposit/waiver has been paid.

Damage Deposit

We work closely with our property owners to protect their homes and take damage deposits for all bookings. The day before check-in (or on the same day, if applicable), you’ll receive a 3D Secure link to select your preferred damage deposit option. The full deposit is simply pre-authorised on your card and released within 7 days of check-out if no breakages or damages are reported. Guests who prefer not to do a fully refundable damage deposit have the option of a one-off non-refundable damage waiver at a much lower cost.

Smoking

To keep our properties fresh and clean for all guests, smoking of any kind, leaving traces behind suggesting smoking of any kind, or vaping (including e-cigarettes), is not allowed indoors. Please smoke on the street or patio area, if available.  

Noise

To help keep things peaceful for our neighbours, we kindly ask that noise be kept to a minimum between 10 pm and 8 am. We want you to have a great time. A little consideration goes a long way to making sure everyone can enjoy their evenings (and get a good night’s sleep!)

Not all properties can host hen, stag, or similar group celebrations. If you’re planning one, just drop us a message, and we’ll happily guide you to a property that can accommodate your group.

Please note that call-outs due to excessive noise or parties may incur a fee.  

Pets

This Property is pet-friendly. An additional £95 after pet stay, hypoallergenic cleaning fee applies per stay. Please notify us in advance what type of pet you are travelling with, so arrangements can be made.

A maximum of 2 dogs unless prior permission has been granted. 

Dogs are not permitted on beds or furniture to keep the home clean for everyone. 

For health and hygiene reasons, dogs are not allowed in the pool or hot tub. 

Only housetrained dogs are accepted (no puppies). 

Dogs must not be left unattended in the house or garden. 

Please clean up after your pets. 

The estate has horses in fenced stables and fields. Ensure dogs do not approach or disturb them. 

We kindly ask that all owners respect these rules so everyone can enjoy the peace and beauty of the countryside.

Pool heating

Is only available on request from 1st June to 15th September for an additional fee per booking, or if you are staying longer than 7 days, this fee will be charged per week or part week thereafter. 

During the cooler months, the pool is available for swimming but will not be heated. 

When heated, the temperature is maintained between 19 and 25 degrees (with the right weather conditions), thus helping to take the 'chill' out of the water. 

Maintaining the heat can be affected by British Weather Conditions and factors beyond our control.

Check-Out

Check-out is by 11 am. Unauthorised late departures may incur a £50 per hour fee.

Before You Leave and as a consideration to future guests, please:

Wash up the used dishes.

Bag rubbish and use the correct recycling bins.

Return keys to the key safe (OR) Keynest location.

Switch off the lights.

Close all windows.

Turn down the heating.

These steps help us prepare for the next guests and save energy; every little bit counts.  

Age Policy

The lead guest must be 21 or over. We cannot accept bookings where the majority of guests are under this age. If unsure, please contact us before booking please.  

 A Quick Note on Deposits and Property Care

If any of the above guidelines aren’t followed, we may need to make deductions from your deposit to cover additional cleaning or damages. We hope that’s never necessary!

Thanks so much for your understanding and for helping keep things smooth for everyone.

We hope you have a fantastic stay!