🛎️ First Things First

Please review the Digital Guidebook / House Manual provided after booking confirmation. It contains important information about your stay, including check-in and check-out instructions, video directions to the apartment, parking, trash, amenity access, and local recommendations.

To receive your digital access code, all required pre-arrival steps must be completed:

✅ Complete the Pre-Arrival Form ✅ Sign the Rental Agreement ✅ Complete Truvi identity verification and guest screening

🛡️ Truvi Verification: Truvi may place a $500 damage pre-authorization and collects an approximately $10 non-refundable verification/service fee. The $500 is not collected as a standard security deposit unless otherwise applicable through the damage process.

✅ Your digital access code will be provided approximately 1 day before check-in once all required steps have been completed.

📜 House Rules: • ❌ Minimum Age Requirement: The booking guest must be at least 21 years old, provide valid government-issued identification, and remain present for the entire stay. • 🪪 Accurate Guest Information: Guests must provide accurate reservation, identity, guest, and vehicle information. Fraudulent, misleading, false, or misrepresented information may result in cancellation or termination of the reservation. • ❌ No Smoking, Vaping or Drug Use: Smoking, vaping, marijuana/weed, and illegal substances are prohibited inside the apartment, on balconies, and in building hallways. A minimum $1,000 violation fee may apply, plus any additional costs related to odor removal, deep cleaning, damages, or community-assessed charges. • ❌ No Parties, Events or Unauthorized Guests: Parties, events, loud gatherings, disruptive behavior, and unauthorized overnight guests are not permitted. Violations may result in a $1,000 fee, additional charges, and/or termination of the stay without refund depending on the severity of the situation. • 🤫 Quiet Hours: Please keep noise at respectful levels at all times, especially between 10:00 PM and 8:00 AM. • 🤝 Respectful Conduct: Threats, harassment, abusive behavior, or seriously disruptive conduct toward SoLiving staff, community personnel, vendors, neighbors, or other residents may result in termination of the stay without refund depending on the severity of the conduct. • 🔐 Lock the Apartment: Always ensure the apartment is properly secured when leaving. The smart lock generally locks automatically after approximately 5 seconds. • 🏊 Community Amenities: Guests must follow all community policies when using shared amenities such as pools, hot tubs, gyms, business centers, playgrounds, and other common areas. • 🚪 Amenity Access: Please use designated side gates and entrances for amenity access. Guests may not enter or contact the leasing office for amenity access, maintenance, or stay-related assistance. • 🏢 Community-Controlled Amenities: Pools, gyms, elevators, gates, garages, hot tubs, business centers, and other community amenities may occasionally be unavailable because of maintenance, inspections, repairs, weather, or temporary closures. These areas are controlled by the apartment community and availability cannot be guaranteed throughout the stay. • 🛠️ Maintenance Issues: Please report any maintenance issue, leak, damage, malfunction, or unsafe condition to SoLiving as soon as it is discovered. • 🚨 Emergency Maintenance: Emergency situations may include major water leaks or flooding, sewage backups, suspected gas leaks, fire or dangerous electrical conditions, loss of essential utilities, unsafe HVAC conditions, or an exterior door/lock failure that prevents the apartment from being secured. For a fire, suspected gas leak, medical emergency, or immediate danger, call 911 first and notify SoLiving once it is safe to do so. • 🔧 Routine Maintenance: Non-emergency maintenance is generally handled according to the apartment community's regular maintenance schedule. Sunday and after-hours service is generally reserved for qualifying emergencies. Because some repairs are handled by community maintenance or outside vendors, exact repair or technician arrival times cannot always be guaranteed. • 🚪 Maintenance Access: Authorized SoLiving personnel, community management, maintenance technicians, or approved vendors may need to access the apartment to inspect, diagnose, prevent damage, or complete repairs. Reasonable notice will be provided for routine maintenance when practicable. Emergency access may occur without advance notice when reasonably necessary. •🧼 Cleaning Concerns: If you notice a cleaning issue upon arrival, please report it within a reasonable time after check-in so we have an opportunity to address it during your stay. • 🧹 Excessive Cleaning: The standard cleaning fee covers normal turnover cleaning. Excessive mess, spills, stains, excessive trash, or cleaning beyond normal use may result in additional cleaning charges based on the services required. • 🚿 Bathroom & Drain Care: Do not dispose of hair, grease, wipes, or other materials down sinks, toilets, or drains that may cause clogs or plumbing damage. • 🗑️ Trash: Please follow the trash and valet-trash instructions in the Digital Guidebook / House Manual. Excess trash should be taken to the designated dumpster or disposal area. At check-out, guests must remove personal trash and leave the apartment reasonably free of excessive garbage. • 🛋️ Furniture & Household Items: Furniture, décor, linens, appliances, and other household items may not be removed or unnecessarily relocated. Guests may be responsible for missing or damaged items. • 🏠 Treat the Home With Care: Please leave the apartment reasonably neat and orderly, return household items to their original locations, switch off unnecessary lights and appliances, and clean up after yourself during the stay. • ⚠️ Property Damage: The booking guest is responsible for damage caused by themselves, occupants, guests, or unauthorized visitors. Please report accidental damage immediately so we can work with you to address it. • 📹 Exterior Security Camera: One exterior security camera is positioned outside and directed toward the apartment entrance/door area. It does not monitor the interior of the apartment. Blocking, covering, disconnecting, moving, or tampering with the camera or related equipment is prohibited. • 🅿️ Vehicle Registration: Parking is available for up to 2 vehicles per reservation. All vehicles must be registered through the Pre-Arrival Form using accurate year, make, model, and license plate information. Unregistered vehicles or vehicles that do not comply with community parking rules may be towed at the guest's expense. SoLiving is not responsible for towing caused by incomplete, incorrect, or missing vehicle information. • 🔑 Key Fobs & Parking Passes: Key fobs and, when applicable, parking passes are provided inside the apartment. Required parking passes must be displayed according to community instructions. A $200 replacement fee applies to each lost, damaged, or unreturned key fob or parking pass. At check-out, key fobs and parking passes must be returned to the kitchen counter next to the QR code flyers. • 🐾 Pet Policy: Pets are permitted with prior approval and notice. Pet fee: $100 per pet Undisclosed pet fee: $200 per pet Maximum: 2 pets Maximum weight: 25 lbs per pet Pets must be well-behaved and may not disturb neighbors or other residents. • 🧴 Complimentary Starter Supplies: Each reservation includes complimentary starter supplies for arrival, including laundry detergent, light cleaning supplies, 4 rolls of toilet paper in each bathroom, and travel-size shampoo, conditioner, body wash, and lotion. These supplies are intended for the beginning of the stay only and are not replenished. Guests are responsible for purchasing any additional supplies needed during their stay. Nearby options generally include Publix, Target, Walmart, CVS, and similar stores. • 🧺 Towels & Linens: Bedroom closets are stocked with bath towels, washcloths, and face towels. Please do not use white towels for makeup removal, cleaning, or spills. Stained or damaged towels may result in a $5 replacement fee per item. • 📦 Packages & Mail: Guests should not use the property address for regular mail or package deliveries. We recommend using a local FedEx or UPS location, Amazon Locker, package pickup facility, or another approved delivery location. SoLiving cannot guarantee the receipt, security, storage, forwarding, or retrieval of packages or mail delivered to the apartment or community. • ⏰ Check-Out: Standard check-out is 11:00 AM ET. An approved 12:00 PM late check-out is available for $35, subject to availability and advance approval. Unauthorized late departures may result in a $100 per hour late check-out fee. • 🧳 Lost & Forgotten Items: Please check the apartment carefully before departure. If a forgotten item is located, SoLiving may be able to arrange return shipping when reasonably possible. A $50 handling fee applies for coordinating the return. Packaging and FedEx, UPS, or other carrier shipping/delivery charges are separate and based on actual cost. Full payment is required before shipment. SoLiving cannot guarantee that forgotten items will be located, stored, or recoverable, and unclaimed items may be disposed of. • 🧽 Optional Mid-Stay Cleaning: Mid-stay cleaning is available for $85 when requested at least 24 hours in advance through the Digital Guidebook. • 🕑 Optional Early Check-In: Early check-in from 2:00 PM ET is $35, subject to availability and advance approval. • 🏊‍♂️ Early Amenity Access: When early check-in is approved, access to certain community amenities may begin as early as 11:00 AM, subject to community availability and rules. • 🧾 Corporate Stays: Guests staying on behalf of an approved corporate client may be required to provide an HR reference ID during the reservation or pre-arrival process. • 🌦️ Weather & Natural Events: Weather events, storms, hurricanes, evacuations, and other natural events may affect travel or community services. Refund eligibility is governed by the applicable cancellation policy and Rental Agreement. • 💳 Refund Processing: Refunds issued directly by SoLiving may be subject to a 4% processing fee as described in the Rental Agreement. Refunds processed or controlled by a third-party booking platform may also be subject to that platform's applicable policies and procedures.

📌 Agreement: By booking, you acknowledge and agree to follow these House Rules as well as the terms and conditions contained in the SoLiving Corporate Housing Rental Agreement. These rules are designed to help maintain a safe, clean, comfortable, and respectful environment for our guests, neighbors, community partners, and team. Thank you for staying with SoLiving Corporate Housing. 🏡✨