TERMS AND CONDITIONS Please read all terms and conditions for further information. At the time of check-in, the guest is responsible for the care and safeguarding of the goods and values that he/she introduces to the apartment. Please note that depending on the location you are staying with us, there may be particular and specific rules that building or property, including the use of the common areas of the same. If you do not have received them or not found them in the apartment, please contact our concierge team as failure to follow these rules may incur penalties and/or fines. You'll be able to accommodate up to 4 (four) visitors (or staff) per stay, and everyone, like guests, must have an official ID to display before entering. Otherwise, visitors who do not comply with this requirement may be denied access to the apartment, as well as charging a penalty of US $100 (one hundred US dollars) plus VAT, per event, in addition to any other applicable penalty and obligation. In case of requiring a greater number of visits on the property, please contact our concierge team even 24 hours in advance, in this way our concierge team will be able to confirm the possibility of it; if you do not notify, a higher number of visitors may incur penalties and fines. Check-in 15:00h and check-out 11:00h, must be respected to avoid penalties. Contact your concierge to request an early check-in or late check-out (subject to availability and additional cost). Furniture, whites, technology, art and fixtures of the properties must remain inside at all times, and the guest cannot remove them from the properties; damaging and/or changing them will make you responsible for it; a fine of US $300 (three hundred US dollars) plus VAT, may be generated, in addition to the cost of replacement of the commercial value (as new) of any of the damaged or lost objects. The Properties are 100% smoke-free spaces, including balconies. A penalty of US $500 (five hundred US dollars) plus VAT may be generated per event in addition to any other applicable penalties and obligations to repair and indemnify the property manager for any damages caused (including, without limitation, the collection of condominium fines). No loud noises or loud sounds between 10pm and 7am the next day in the properties. If the guest exceeds this limit during the set times, a penalty of US $100 (one hundred US dollars) plus VAT may be charged, per event, in addition to any other penalties and obligations applicable to repair and indemnify the operator for any damages caused (including, without limitation, the collection of condominium fines). Animals and/or pets are allowed only in apartments marked as pet-friendly, including animals for therapeutic purposes. If guests need a pet-friendly apartment: (i) they must get a written confirmation from the operator, (ii) they must pay the operator a pet fee of US $35 (thirty-five US dollars) plus VAT, at least 24 (twenty-four) hours before the User arrives at the Property and (iii) must accept and comply with the operator's Pet Policy. Failure to comply with this may result in additional fees and reservations may be cancelled. Weapons are not allowed in the building under any circumstances. In order to take care of the safety of all our guests, staff and suppliers, we do not make exceptions of any kind and no member of the operator's staff has the power to authorize it. Therefore, in the event of this rule being violated, the Guest will incur a penalty equivalent to USD$500 (five hundred US dollars) plus VAT, and the operator will reserve the right to deny access or cancel the reservation automatically. In the event that any guest or person alters and/or manipulates the fire system, any kind of alarms, smoke detectors, fire extinguishers and signs of the apartment or building, the operator shall be entitled to charge the guest a fine equivalent to US $1,000 (one thousand US dollars) plus VAT, plus in each case, the cost to repair such equipment. LUGGAGE storage Each of our buildings and locations has different specifications and capabilities. Please confirm with our concierge team the availability of this service. On the day of check-in or checkout, guests may drop off their luggage at an operator managed property for up to 8 hours. Luggage will be left at the building lobby or any other property managed by the operator as indicated by the Concierge team. Luggage delivered and picked up must be from a guest with a current operator reservation. Operator is not responsible for any total or partial loss or damage caused to luggage or items, including, without limitation, damages as a result of loading the suitcase in excess; damage caused by defects in its own luggage; loss or damage to pieces that stand out and minor damages such as scratches, scratches, dings, cuts and dirt by any employee, service provider of the Operator or by any third party, who is charged to the Operator for any reason. ___________________________________________________________________________________________________________________ TERMS & CONDITIONS Read our terms and conditions for further information. Once checked-in, the guest is fully responsible for safeguarding and handling the goods and items of value brought in the apartment. Keep in mind that depending on the location you’re staying in with us, there might be specifications to that building or property, including the use of common areas. If you didn’t receive these rules or can’t find them in the apartment, please contact our concierge team to know more about them as not following these rules and incur into sanctions and/or penalties. You are allowed to receive up to 4 (four) visitors (or staff) per stay and all, like guests, must have an official ID to show before entering. Otherwise, access to the property can be denied and the administrator of the property shall be entitled to charge a penalty of US$100 (one hundred US dollars) plus additional taxes, per event, to whoever doesn’t comply with this rule. In case you need more visitors in the property, please contact our concierge team at least 24 hours prior, so our concierge team can confirm the possibility, otherwise the amount of invites might incur penalties. Check-in 3:00 p.m. and check-out 11:00 a.m. hours must be respected to avoid penalties. Contact your concierge to request an early check-in or late check-out (subject to availability). The furniture, bedding, cloths, technology, art, and accessories of the properties must remain within them at all times, and the guest is obliged to never remove them from the properties; damage and/or change them in any way, will make you responsible for that action; a penalty of US$300 (three hundred US dollars) plus additional taxes, can be generated in addition to the replacement cost (at commercial value, as new) of any of the missing and/or damaged items. The Properties are 100% smoke-free spaces, including balconies. A penalty of US$500 (five hundred US dollars) plus additional taxes per event, may be charged, in addition to any other applicable penalties and obligations to repair and indemnify the administrator of the property for any damage caused (including, without limitation, the collection of condominium fines). No loud noises are allowed in the properties, between 22:00 and 7:00 the next day. If guests exceed this limit during the established hours, a penalty of US$100 (one hundred US dollars) plus additional taxes, per event, may be generated in addition to any other applicable penalties and obligation to repair and indemnify the administrator of the property for any damage caused (including, without limitation, the collection of condominium fines). Animals and/or pets are only allowed in pet-friendly apartments, including animals for therapeutic purposes. If the guest needs a pet friendly apartment, they: (i) must obtain written confirmation from the administrator of the property, (ii) must pay the administrator of the property a pet fee of US$35 (thirty five hundred US dollars) plus additional taxes, at least 24 (twenty-four) hours before the User’s arrival to the Property and (iii) must accept and comply with the administrator’s of the property Pet Policy. If you fail to comply with this the administrato of the property may charge you extra fees and/or cancel the reservation. Weapons are not allowed in the building under any circumstance. In order to ensure the safety of all of our guests, staff and suppliers, we do not make any exceptions to this rule and no staff member has the faculty to authorize otherwise. If you fail to comply with this the administrator of the property may charge you an extra fee of US$500 (five hundred US dollars) plus additional taxes and/or cancel the reservation. In case any guest or person alters and/or manipulates the fire system, any type of alarms, smoke detectors, extinguishers and signs of the apartment or building, the administrator of the property shall be entitled to charge the guest a penalty equivalent to US$1,000 (one thousand US dollars) plus additional taxes, plus, if applicable, the cost of repairing said equipment. LUGGAGE DROP Each of our buildings and locations have different specifications and capacity, please check the availability for your stay with our concierge team. On the day of check-in or check-out, guests can leave their luggage in a property managed by the administrator of the property for a period of up to 8 hours. The luggage will be left either in the lobby of the building or in any other property managed by the administrator of the property as indicated by the Concierge team. Dropped and picked up luggage must be from a guest with a current reservation in the property. The administrator of the property won’t be responsible for any loss or damage to the luggage for any total loss or partial damage caused the luggage or any fragile item, including, without limitation, damages caused by defects, scratches, cuts and dirt for any employee or service provider from the administrator of the property or any third party, in charge of safeguarding or storing the luggage for any reason. -> Check-in from 3:00 pm & Check-out until 11:00 am (we offer flexible check-in and check-out options subject to availability and the payment of an additional fee). -> Self-check-in via key. -> Smoking is strictly forbidden on all areas (including balconies). -> Parties aren’t permitted inside our apartments but don’t worry, you can still host visits of groups of up to four people during your stay. Just remember that any visitors (including staff) must present an ID upon entering the building. In case you need more invites, please contact the concierge for availability. -> Be a good neighbor: Bring down the noise to a minimum between 10:00 pm and 7:00 am. -> Building and common areas: Each building might have its specifications, contact our team for specific details, and opening hours in case you didn’t receive them before. -> Pet-friendly apartments: We know that pets are part of the family. Although not all units are pet-friendly, we are more than happy to have them as our guests in the ones that are. We charge an additional fee for the deep cleaning process after your check-out to ensure other guests also have an amazing experience. -> We kindly ask you to not take with you any item from the apartment, including equipment, decor objects, and linens. But feel free to use the filtered water, kitchen supplies and bath products, this is our special gift for a better experience during your stay! -> Did something break or went missing during your stay? Accidents happen to all of us and we’re sure we can work things out. Please contact us in case of broken or missing items so we can inform you about if specific fees and procedures apply. -> Stays above 7 days: We kindly ask you to water the plants once the soil starts to become dry. They need your love to continue to provide a fresh and lively environment! -> Personal belongings and valuables brought into the building are solely the responsibility of the guest. We, therefore, aren’t responsible for any loss or damage to luggage or personal belongings that are stored inside the apartments and facilities. If after your departure, you believe you forgot something of your belonging inside one of our units, please contact us so we can help you locate it. -> Attention: It’s forbidden to manipulate the fire alarm or smoking systems, we also don’t allow guns of any type inside the building. The non-compliance to these rules is subject to a penalty fee. Keep in mind that non-compliance to these guidelines might result in additional charges or even the cancellation of your booking. Luggage Drop Guidelines: -> Baggage drop services are only available in selected units. Please contact the concierge for specific details about your unit. -> For your check-in or check-out, you can leave your luggage for up to 8 hours. Your luggage will be stored by us and you will receive a ticket that must be used to get your luggage again. -> Luggage drop is available only for guests. -> Please keep in mind that you are the only one responsible for your personal items. We can’t be held responsible for any loss or damage to your belongings and luggage during your stay.