• Check-in from 3:00 pm & Check-out until 11:00 am (we offer flexible check-in and check-out options subject to availability and the payment of an additional fee).

• Self-check-in via Smart Lock, keyless and contactless, to enter your apartment. To enter the building there's a guard 24/7 to grant you access.

• Hot water takes a solid 3-5 minutes to come out specially in winter since the piping tends to get cold.

• Smoking is strictly forbidden on all areas (including balconies).

• Parties aren’t permitted inside our apartments but don’t worry, you can still host visits of groups of up to two people during your stay. Just remember that any visitors (including staff) must present an ID upon entering the building. In case you need more invites, please contact the concierge for availability.

• Be a good neighbor: Bring down the noise to a minimum between 10:00 pm and 7:00 am.

• Building and common areas: Each building might have its specifications, contact our team for specific details, and opening hours in case you didn’t receive them before.

• Pet-friendly apartments: We know that pets are part of the family. Although not all units are pet-friendly, we are more than happy to have them as our guests in the ones that are. We charge an additional fee for the deep cleaning process after your check-out to ensure other guests also have an amazing experience.

• We kindly ask you to not take with you any item from the apartment, including equipment, decor objects, and linens. But feel free to use the filtered water, kitchen supplies and bath products, this is our special gift for a better experience during your stay!

• Did something break or went missing during your stay? Accidents happen to all of us and we’re sure we can work things out. Please contact us in case of broken or missing items so we can inform you about if specific fees and procedures apply.

• Stays above 7 days: We kindly ask you to water the plants once the soil starts to become dry. They need your love to continue to provide a fresh and lively environment!

• Personal belongings and valuables brought into the building are solely the responsibility of the guest. We, therefore, aren’t responsible for any loss or damage to luggage or personal belongings that are stored inside the apartments and facilities. If after your departure, you believe you forgot something of your belonging inside one of our units, please contact us so we can help you locate it.

• Attention: It’s forbidden to manipulate the fire alarm or smoking systems, we also don’t allow guns of any type inside the building. The non-compliance to these rules is subject to a penalty fee.

Keep in mind that non-compliance to these guidelines might result in additional charges or even the cancellation of your booking.

Luggage Drop Guidelines:

• Baggage drop services are only available in selected units. Please contact the concierge for specific details about your unit.

• For your check-in or check-out, you can leave your luggage for up to 8 hours. Your luggage will be stored by us and you will receive a ticket that must be used to get your luggage again.

• Luggage drop is available only for guests.

• Please keep in mind that you are the only one responsible for your personal items. We can’t be held responsible for any loss or damage to your belongings and luggage during your stay. TERMS AND CONDITIONS Lee todos los Términos y condiciones para más información. Al momento de hacer el check in, el huésped es responsable del cuidado y resguardo de los bienes y valores que introduzca al departamento. Ten en cuenta que dependiendo de la locación en la que estés hospedados con nosotros, pueden existir reglas particulares y específicas a ese edificio o propiedad, incluyendo así mismo el uso de las áreas comunes de los mismos. En caso de no haberlas recibido o no encontrarlas en el departamento, por favor comunícate con nuestro equipo de concierge, ya que el no seguir estas reglas puede incurrir en sanciones y/o multas. Podrás recibir hasta 2 (dos) visitantes (o staff) por estadía y todos, como los huéspedes, deben disponer de un ID oficial para mostrar antes de entrar. De lo contrario, se puede negar el acceso al departamento a los visitantes que no cumplan con dicho requisito, así como cobrar una penalidad de US $100 (cien dólares estadounidenses) más IVA, por evento, además de cualquier otra penalidad y obligación aplicable. En caso de requerir un mayor número de visitas en la propiedad, por favor contacta a nuestro equipo de concierge con aunque sea 24 horas de anticipación, de esta manera nuestro equipo de concierge podrá confirmarte la posibilidad; en caso de no avisar, un número superior de visitantes podrá incurrir en sanciones y multas. Las horas de Check-in 15:00h y check-out 11:00h, deben respetarse para evitar penalizaciones. Comunícate con tu concierge para solicitar un early check-in o un late check-out (sujeto a disponibilidad y costo adicional). Los muebles, blancos, tecnología, arte y accesorios de las propiedades deben permanecer dentro en todo momento, y el huésped, no puede retirarlos de las propiedades; dañarlos y/o cambiarlos te hará responsable de ello; una multa de US $300 (trescientos dólares estadounidenses) más IVA, puede generarse, además del costo de reposición del valor comercial (como nuevo) de cualquiera de los objetos dañados o perdidos. Las Propiedades son espacios 100% libres de humo, incluyendo los balcones. Se podrá generar una penalidad de US $500 (quinientos dólares estadounidenses) más IVA, por evento, además de cualquier otra penalidad y obligación aplicables para reparar e indemnizar al administrador de la propiedad por cualquier daño causado (incluyendo, sin limitación, el cobro de multas de condominio). No se permiten ruidos o sonidos altos entre las 22:00 y las 7:00 del día siguiente en las propiedades. Si el huésped excede este límite durante las horas establecidas, se podrá cobrar una penalidad de US $100 (cien dólares estadounidenses) más IVA, por evento, además de cualquier otra penalidad y obligación aplicable para reparar e indemnizar al operador por cualquier daño causado (incluyendo, sin limitación, el cobro de multas de condominio). Los animales y/o mascotas están permitidos únicamente en los apartamentos marcados como pet-friendly, incluidos los animales con fines terapéuticos. Si los huéspedes necesitan un departamento que acepte mascotas: (i) deben obtener una confirmación por escrito del operador, (ii) deben pagar al operador una tarifa por mascota de US $35 (treinta y cinco dólares estadounidenses) más IVA, al menos 24 (veinticuatro) horas antes de la llegada del Usuario a la Propiedad y (iii) debe aceptar y cumplir con la Política de Mascotas del operador. No cumplir con esto, puede incurrir en tarifas adicionales y las reservaciones pueden cancelarse. No se permiten armas en el edificio bajo ningún supuesto. Para poder cuidar la seguridad de todos nuestros huéspedes, staff y proveedores no hacemos excepciones de ningún tipo y ningún miembro del staff del operador tiene facultades para autorizarlo. Por lo que, en caso de que se infrinja esta regla, el Huésped incurrirá en una penalización equivalente a USD$500 (quinientos dólares estadounidenses) más IVA, y el operador se reservará el derecho de negar el acceso o cancelar la reservación de manera automática. En caso de que cualquier huésped o persona altere y/o manipule el sistema contra incendios, cualquier tipo de alarmas, detectores de humo, extintores y letreros del apartamento o edificio, el operador tendrá derecho a cobrar al huésped una multa equivalente a US $ 1.000 (mil dólares estadounidenses) más IVA, más en cada caso, el costo de reparación de dicho equipo. GUARDADO DE EQUIPAJE Cada uno de nuestros edificios y locaciones tienen especificaciones y capacidades diferentes. Por favor confirmar con nuestro equipo de concierge la disponibilidad de este servicio. El día del check-in o check-out, los huéspedes pueden dejar su equipaje en una propiedad administrada por el operador por un período máximo de 8 horas. El equipaje se dejará en el vestíbulo del edificio o en cualquier otra propiedad administrada por el operador, según lo indicado por el equipo de Concierge. El equipaje entregado y recogido debe ser de un huésped con una reserva del operador vigente. El operador no se hace responsable cualquier pérdida total o parcial o daño causados al equipaje o artículos, incluyendo, sin limitación, daños como resultado de cargar la maleta en exceso; daños causados por defectos en el propio equipaje; pérdida o daños a piezas que sobresalen y daños menores como rayones, rasguños, abolladuras, cortes y suciedad por cualquier empleado, prestador de servicios del operador o por cualquier tercero, que se le de en resguardo al operador por cualquier motivo. ___________________________________________________________________________________________________________________ TERMS & CONDITIONS Read our terms and conditions for further information. Once checked-in, the guest is fully responsible for safeguarding and handling the goods and items of value brought in the apartment. Keep in mind that depending on the location you’re staying in with us, there might be specifications to that building or property, including the use of common areas. If you didn’t receive these rules or can’t find them in the apartment, please contact our concierge team to know more about them as not following these rules and incur into sanctions and/or penalties. You are allowed to receive up to 2 (two) visitors (or staff) per stay and all, like guests, must have an official ID to show before entering. Otherwise, access to the property can be denied and the administrator of the property shall be entitled to charge a penalty of US$100 (one hundred US dollars) plus additional taxes, per event, to whoever doesn’t comply with this rule. In case you need more visitors in the property, please contact our concierge team at least 24 hours prior, so our concierge team can confirm the possibility, otherwise the amount of invites might incur penalties. Check-in 3:00 p.m. and check-out 11:00 a.m. hours must be respected to avoid penalties. Contact your concierge to request an early check-in or late check-out (subject to availability). The furniture, bedding, cloths, technology, art, and accessories of the properties must remain within them at all times, and the guest is obliged to never remove them from the properties; damage and/or change them in any way, will make you responsible for that action; a penalty of US$300 (three hundred US dollars) plus additional taxes, can be generated in addition to the replacement cost (at commercial value, as new) of any of the missing and/or damaged items. The Properties are 100% smoke-free spaces, including balconies. A penalty of US$500 (five hundred US dollars) plus additional taxes per event, may be charged, in addition to any other applicable penalties and obligations to repair and indemnify the administrator of the property for any damage caused (including, without limitation, the collection of condominium fines). No loud noises are allowed in the properties, between 22:00 and 7:00 the next day. If guests exceed this limit during the established hours, a penalty of US$100 (one hundred US dollars) plus additional taxes, per event, may be generated in addition to any other applicable penalties and obligation to repair and indemnify the administrator of the property for any damage caused (including, without limitation, the collection of condominium fines). Animals and/or pets are only allowed in pet-friendly apartments, including animals for therapeutic purposes. If the guest needs a pet friendly apartment, they: (i) must obtain written confirmation from the administrator of the property, (ii) must pay the administrator of the property a pet fee of US$35 (thirty five hundred US dollars) plus additional taxes, at least 24 (twenty-four) hours before the User’s arrival to the Property and (iii) must accept and comply with the administrator’s of the property Pet Policy. If you fail to comply with this the administrato of the property may charge you extra fees and/or cancel the reservation. Weapons are not allowed in the building under any circumstance. In order to ensure the safety of all of our guests, staff and suppliers, we do not make any exceptions to this rule and no staff member has the faculty to authorize otherwise. If you fail to comply with this the administrator of the property may charge you an extra fee of US$500 (five hundred US dollars) plus additional taxes and/or cancel the reservation. In case any guest or person alters and/or manipulates the fire system, any type of alarms, smoke detectors, extinguishers and signs of the apartment or building, the administrator of the property shall be entitled to charge the guest a penalty equivalent to US$1,000 (one thousand US dollars) plus additional taxes, plus, if applicable, the cost of repairing said equipment. LUGGAGE DROP Each of our buildings and locations have different specifications and capacity, please check the availability for your stay with our concierge team. On the day of check-in or check-out, guests can leave their luggage in a property managed by the administrator of the property for a period of up to 8 hours. The luggage will be left either in the lobby of the building or in any other property managed by the administrator of the property as indicated by the Concierge team. Dropped and picked up luggage must be from a guest with a current reservation in the property. The administrator of the property won’t be responsible for any loss or damage to the luggage for any total loss or partial damage caused the luggage or any fragile item, including, without limitation, damages caused by defects, scratches, cuts and dirt for any employee or service provider from the administrator of the property or any third party, in charge of safeguarding or storing the luggage for any reason.