It’s just like when you check in at a hotel and give your ID and security deposit to the front desk, except our front desk is online! It's super easy to complete on your phone! We use a web-based system called Happy Guest, and you’ll receive a personalized rental agreement, ID verification, and a simple security hold (which is not a security deposit) to receive your arrival instructions. It’s simple: finish the steps, and you’re all set to enjoy your stay! Note: Building and apartment codes will not be shared, and info will not be sent without completing these steps. Moreover, refunds aren’t possible if skipped. Your personalized guidebook will give you all the info about the apartment, some local spots, early check-in options, and sometimes even late checkout! You can even share it with friends and family! GENERAL INFORMATION: Rental payment and cancellation policies can be found in the platform you are using to book your reservation. Monies not received by the dates indicated WILL result in the cancellation of your reservation. Personal information is kept confidential and will be shredded after all the business transactions have been completed. If the name on the credit card does not match the name on the reservation, San Pedro Square Apartments reserves the right to cancel the reservation due to its payment processors best business practice policies and fraud prevention program. ENTRY In order to gain entrance to the building and apartment you will be given two sets of pass code instructions. In order to access the buildings and apartment you will need to complete the check-in process. Access codes will be made available to you 48 hours prior to arrival and not until after you have completed the check in process. Please reach out to guest services if you haven’t received your unique codes to access 24 hours prior to your arrival date. You are responsible for remembering and maintaining these codes. Arrival and Departures: Check-in time is 4 p.m. and check out time is 10 a.m. Key codes will not function before arrival time nor after departure time. If an early check in or late checkout is desired please use the features within the check-in platform. A request for early check-in does not guarantee the ability to grant that request. Our office hours are from 9 a.m. to 7:00 p.m. daily Pacific Standard Time. On weekends and major holidays, we may extend office hours as needed to check in/out our guests. However, this is a self-check in reservation therefore interaction can be delayed if on weekend however still available. Please prepare in advance and monitor your email and messaging platforms. San Pedro Square Apartments routinely sends important information before and during your stay. Initial and continual entry are tied to billing. If payments are not received in accordance with policies our security software can potentially lock you out of the building and apartment. Therefore, please make payments timely as instructed. PARKING: We do NOT offer parking. There are many paid public parking lots and structures within walking distance. There is a paid public parking structure operated by the city of San Jose across the street. Online you will find procedures for visitors to apply for monthly parking passes on their website in advance. NO SMOKING POLICY Non-Smoking: This property is privately owned and is designated NON-SMOKING. Smoking in this rental, or on its grounds, will cause eviction without benefit of any refund or return of security deposit. We are a green and healthy vacation property, and our guests wish us to remain this way. If smoke is identified in the apartment an automatic charge of $500 is applied for deodorizing and sanitizing the interior apartment and all those items, it contains. QUIET HOURS: 10pm-8am. LINENS, FURNISHINGS, KITCHEN SUPPLIES Bedding and Towels: Our valued housekeepers prepare our rentals for YOU prior to your arrival. We stock fresh towels based upon the number of people in your party. Dirty towels should be left on the respective bathroom floors on the day of check out. Interim cleaning is offered for a fee. Inquire for details. We respect our guest’s privacy therefore we do not reach out in this regard. Toiletries & Hygienic Supplies: Our valued housekeeping team provides toilet paper, paper towels, shampoo, conditioner and soaps for a week duration (7 days). If your stay goes beyond 1 week, it is Tenants’ responsibility to maintain their own adequate store of supplies. Furnishings: Throughout the apartment, you will be using clean and modern furnishings. Therefore, please treat all furnishings with the utmost respect and attention. Kitchen Facilities: You are expected to return the rental in the condition found upon your arrival. Please do your dishes, put them away in original cabinets and empty trash and separate recyclables prior to checking out. The garbage chute is located on 3rd floor next to elevator on the wall. Lost and Found Items: We are not responsible for personal items left behind. If we can locate the item, we will return it to you for a $50.00 service charge plus mailing costs. After 30 days, all unclaimed items will be donated to the appropriate charity. NO PETS No pets of any kind. We have customers who are severely allergic to pet dander, hair, animals altogether. If we find evidence of animals or pets in or around the locked property, we will charge an additional $100 a night up to a max of $700 to be used towards professional cleaning services that specialize in this type of situation. Furthermore, we will consult with legal counsel to determine what else can be done to ensure that the perpetrator becomes wholly financially responsible for any and all things related to bringing the home back to its original level of an animal allergen free home. Service dogs are allowed with the proper paperwork and credentials in place and verified. We require written verification from the tenant’s health care provider that they are disabled, written verification from the tenant’s health care provider that the service animal is medically necessary, and copies of the animal’s health records to prove the animal is in good health, parasite free and is current with all immunizations and vaccinations. This will be determined before any agreement is considered binding. KITCHEN DETAILS We do not have an oven. However, we can provide a mini countertop oven if requested. The kitchen includes a stove, microwave, toaster, coffeemaker and refrigerator. We have pots and pans, kitchen utensils, cutting boards, etc. to make your stay comfortable and convenient. Mandatory Housekeeping fee. Refundable Security Deposit: Determined by individual stay. PAYMENT OPTIONS: Airbnb provides your payment processing. CANCELLATION POLICY: Refer to policy within Airbnb. Reservations are subject to minimum stays: see the website for these specifics. NOTE: Security deposits and payments are required to be made on time. Delays can be reasons for an interruption in your stay. Any reoccurring payments are due by dates provided by Airbnb. VERIFICATION REMINDER: Upload your government issued ID during the check in process as previously discussed or your reservation will be cancelled. This is a security requirement that cannot be overlooked or waived. This is for your safety as well as other guests staying in the respective building.