GENERAL INFORMATION: Rental payment and cancellation policies can be found in the platform you are using to book your reservation. Monies not received by the dates indicated WILL result in the cancellation of your reservation. Reservation must be guaranteed by credit card, ACH bank or similar. Cash and checks are not accepted. Furthermore, we require a copy of your government issued photo ID for identity verification and security purposes for all guests other than Airbnb. Direct bookings also require verification of your employment contracts or two of guests most recent pay stubs. Personal information is kept confidential and will be shredded after all the business transactions have been completed. If the name on the credit card does not match the name on the reservation, San Pedro Square Apartments reserves the right to cancel the reservation due to it's payment processors best business practice policy's and fraud prevention program. ENTRY In order to gain entrance to the building and apartment you will be given two sets of pass code instructions. In order to access the buildings and apartment you will use your assigned codes which will be given 24 hours prior to check. Please reach out to Ryan if you haven’t received your unique codes to access the rental space. You are responsible for remembering and maintaining these codes. Arrival and Departures – Check-in times are 3 p.m. and check out times are 10 a.m. Key codes will not function before arrival time nor after departure time. We respectfully ask that if needed, arrange for late checkout or early check in 72 hours ahead of time. A request for early check-in does not guarantee the ability to grant that request. Our office hours are from 9 a.m. to 7:00 p.m. daily Pacific Standard Time. On weekends and major holidays, we may extend office hours as needed to check in/out our guests however this is a self check in reservation therefore interaction is often limited. Please prepare in advance and monitor your email and messaging platforms. San Pedro Square Apartments routinely sends important information before and during your stay. Initial and continual entry is tied to billing. If payments are not received in accordance with policies our security software can potentially lock you out of the building and apartment. Therefore please make payments timely as instructed. PARKING: We do NOT offer parking. There are many paid public parking lots and structures within walking distance. There is a paid public parking structure operated by the city of San Jose across the street. Online you will find procedures for visitors to apply for monthly parking passes on their website in advance. NO SMOKING POLICY Non Smoking: This property is privately owned and is designated NON-SMOKING. Furthermore the City of San Jose has ordinances against smoking or vaping of any kind within any building. Smoking in this rental, or on its grounds, will cause eviction without benefit of any refund or return of security deposit. If smoke is identified in the apartment an automatic charge of $500 is applied for deodorizing and sanitizing the interior apartment and all those items, it contains. LINENS, FURNISHINGS, KITCHEN SUPPLIES Bedding and Towels: Our valued housekeepers prepare our rentals for YOU prior to your arrival. We stock fresh towels based upon the number of people in your party. Dirty towels should be left on the respective bathroom floors on the day of check out. Interim cleaning is offered for a fee. Inquire for details. We respect our guests privacy therefore we do not reach out in this regard. Toiletries & Hygienic Supplies: Our valued housekeeping team provides toilet paper, paper towel, shampoo, conditioner and soaps for a week duration (7 days). If your stay goes beyond 1 week, it is Tenants responsibility to maintain their own adequate store of supplies. Furnishings: Throughout the apartment, you will be using clean and modern furnishings. Therefore, please treat all furnishings with the utmost respect and attention. Kitchen Facilities: You are expected to return the rental to the condition found upon your arrival. Please clean your dishes, put them away in original cabinets and empty trash and separate recyclables prior to checking out. Should this not be done there will be an automatic $150 charge for the additional cleaning. Garbage chute is located on 3rd floor next to elevator on the wall. Lost and Found Items: We are not responsible for personal items left behind. If we can locate the item, we will return it to you for a $50.00 service charge plus mailing costs. After 30 days, all unclaimed items will be donated to the appropriate charity. NO PETS No pets of any kind. We have customers who are severely allergic to pet dander, hair, animals altogether. If we find evidence of animals or pets in or around the locked property we will charge an additional $100 a night up to a max of $700 to be used towards professional cleaning services that specialize in this type of situation. Furthermore, we will consult with legal counsel to determine what else can be done to ensure that the perpetrator becomes wholly financially responsible for any and all things related to bringing the home back to its original level of an animal allergen free home. Service dogs are allowed with the proper paperwork and credentials in place and verified. We require written verification from the tenant’s health care provider that they are disabled, written verification from the tenant’s health care provider that the service animal is medically necessary, and copies of the animal’s health records to prove the animal is in good health, parasite free and is current with all immunizations and vaccinations. This will be determined before any agreement is considered binding. KITCHEN DETAILS We do not have an oven. However, we can provide a mini counter top oven if requested. The kitchen includes a stove, microwave, toaster, coffeemaker and refrigerator. We have pots and pans, kitchen utensils, cutting boards, etc to make your stay comfortable and convenient. Mandatory Housekeeping fee. Refundable Security Deposit: Determined by individual stay. PAYMENT OPTIONS: Airbnb provides your payment processing. CANCELLATION POLICY: Refer to policy within Airbnb. Reservations are subject to minimum stays: see the website for these specifics. NOTE: Security deposits and payments are required to be made on time. Delays can be reasons for an interruption in your stay. Any reoccurring payments are due by dates provided by Airbnb. VERIFICATION REMINDER for Non Airbnb Guests: A photocopy of your driver’s license and work assignment / work contract will need to be submitted to the team at San Pedro Square Apartments. If a scanned copy is not received, it can be a reason for a reservation never being confirmed. Verification of identity is required for security purposes as well as in an effort to mitigate fraud and loss.