We do not refund for anything outside of our complete control.

THIS HOME IS NOT PET FRIENDLY! Additional fees will be assessed if signs of pets are found upon departure inspection.

**CHECK-OUT INSTRUCTIONS: Each property will be inspected, sanitized and cleaned after your departure. The cleaning fee you have paid will provide for normal cleaning so that you can enjoy your vacation up to the last moment. You agree to pay $50 per lost key, and $300 for a lost key fob, electronic key, garage door opener, or parking pass.

DEPART ON TIME. Check out time is ABSOLUTELY NO LATER THAN 10:00 a.m., unless a different time has been previously agreed upon. You agree to pay a $75 fee for each 1/2 hour past the required checkout time that you depart, as we often have guests leaving and arriving the same day, while leaving our team a small amount of time to clean.

DO YOUR DISHES. If there is a dishwasher, put all used dishes in the dishwasher, add detergent, and turn on. No dishwasher? Then please wash them by hand. Do NOT leave any dirty dishes!

TAKE YOUR GARBAGE OUT. Dispose of all garbage as directed in access instructions. NO TRASH LEFT BEHIND!

GATHER USED TOWELS. Put all used towels in the laundry room. Start at least one load of laundry. Leave the used beds unmade, and our housekeepers will take care of that for you.

COVER HOT TUB. If there is a hot tub, put the cover back on so the water stays warm, MAKE SURE IT IS SECURELY LATCHED CLOSED, and leave the temperature at 104 degrees.

TURN OFF LIGHTS/APPLIANCES. Turn ALL lights and small appliances OFF. Make certain a burner or hazardous condition doesn't exist.

LOCK DOORS/WINDOWS. Make sure the home is locked up and secure.

PUT KEY IN LOCKBOX. If you used a lockbox key, put it back in the lockbox and put all other keys/fobs on the counter. Do NOT leave the house key inside the home upon departure.

GRILLS OFF/FIRES OUT. Make sure all propane grills are turned off, and charcoal grills and firepits are fully extinguished.

You are required to leave the property in the same general condition that you received it, furniture in original placement, and the rooms generally picked up and ready to be vacuumed, dusted and sanitized. Each property will be inspected, sanitized, and cleaned after your departure. The cleaning fee you have paid will provide for normal cleaning so that you can enjoy your vacation up to the last moment.

We are not looking for a reason to fine you, but additional fees will be assessed to cover additional labor hours/costs if check-out instructions are not followed. These rules help ensure the well-being of the home, as well as positively attributes to helping all guests have a memorable experience. The list is quite simple and nothing extraordinary. These are probably the same things you did to your own home before you left for vacation!