Please note: Before your booking begins, you will need to verify your details with us to complete your booking. You will be contacted via email and/or text to complete the verification.

You will also be given the choice between paying a refundable deposit ($500) or buying a non-refundable damage waiver ($45). We suggest you buy the damage waiver as this protects you in case you cause accidental damage during a booking. Guests will need to provide a phone number to receive a message via text from the HOA to receive a QR Code for access into the gated development. Visitors are not allowed by the HOA The Pool Maintenance Crew MUST be allowed onto the property to clean the pool. Not allowing them to clean the pool is a violation of the house rules and you have the right to make any claim during your stay about the swimming pool condition. Bugs and Wildlife This property is in a very biodiverse area of the world, it is possible that some bugs, even reptiles may get in the house from time to time, however this is not grounds for a refund, we do our best to prevent them from getting into the home we recommend keeping all screens doors closed at all times.

Whenever the guest independently or through a third party arranges transportation, tours, or activities, Osa Property Management assumes no responsibility for related issues. If our team is asked to assist in resolving them, a USD 100 service fee will apply, plus USD 50 per additional hour. Early departure CANCELLATIONS/EARLY DEPARTURES: A sixty (60) day notice is required for cancellation and a $500 fee will be charged. No refunds within 60 days of check-in. Early Departure does not result in any refunds.

Power and water outages Due to the nature of infrastructure in our area, occasional power or water outages may occur. These situations are beyond our control. Interruptions lasting less than 3 hours do not qualify for automatic refunds. If an outage occurs, please contact us immediately. We will do everything possible to assist and minimize any inconvenience during your stay.

SUV or 4WD vehicles are recommended since a section of the drive is on gravel road and the conditions of the road may vary through the year due to weather conditions or high traffic. Primary renter must be 21+ at check-in and must stay at the property for the entire reservation. No exceptions.