Have you ever booked a hotel or Airbnb that wasn’t what you expected? Maybe it wasn’t as clean, organized, or welcoming as it looked online? I’ve had those experiences myself, and that’s why I work hard to ensure my guests find a beautiful, clean, and comfortable space when they stay with me.
To maintain the quality of each guest’s experience, I have some rules in place to help keep the home in excellent condition and provide a reliable, welcoming stay for everyone. Here are a few key guidelines:
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We understand and appreciate that our guests do pay a cleaning fee. This fee covers the cost of our professional cleaners to sanitize by following AirBnB's 5-step enhanced cleaning process as part of the COVID-19 safety practices, the cost to wash and accordingly replace linens, and the cost to restock all essentials.
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For guests that stay with us for a minimum of 2 weeks, an additional half cleaning will be required. The half cleaning will consist of my professional cleaning company having full access to the property for 2 hours so they can clean all the counter tops, the bathrooms and replace all the linens on the beds. The cost of this half cleaning will be an extra $100 dollars per half cleaning.
+For any booking that is longer than 3 weeks, there will be 2 cleanings that will be done by our professional cleaning company that will encompass cleaning the counter tops, the floors and the bathrooms in order to make sure the property is up to the cleaning standards we require for our guests during their stay. These cleanings will be communicated and scheduled between the guest and the host after the booking. The cost of each cleaning will be $85 and will be separate from the overall booking cleaning cost. The host will send a request for the funds for these cleanings after the booking is made and the cleanings are scheduled.
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There will be a washer and dryer if you'd like to clean your used linens yourselves. Please do not wash the blankets/comforters unless there is a pressing reason that they need to be washed. If such a reason occurs, please notify us through the Airbnb messaging portal and we will assess the situation in regards to washing the blankets/comforters in the available washer and dryer.
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There is a broom and mop located in the laundry room for your use in order to keep the house in good working and clean condition during your stay and also upon your departure.
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You will be provided with numerous essentials during your stay. We do ask a few things of you regarding these: 1) please do not flush anything other than toilet paper down the toilet; 2) please use our provided makeup remover towels when removing makeup, as opposed to our towels & washcloths; and 3) please place dirty towels & washcloths on top of the washing machine before you check out.
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Smoking is NOT allowed anywhere in or at the property. If any cigarette or marijuana is detected by ourselves or our smoke monitoring device, there will be an Airbnb case started. Smoke smell is extremely difficult and expensive to eliminate, and we don't need our new carpet and appliances smelling like it. If we notice any cigarette or marijuana smell or residue, there will be a $500 smoke cleaning fee applied. Please be aware that smoke smell tends to remain on clothes, can rub off on our furniture and linens, and can float into the house (especially if the door is left open and the wind is blowing that direction). Please do your part to avoid paying this expensive fee and maintain the cleanliness of our home.
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There are no parties allowed. In addition to the global AirBnB party & event ban, our neighbors have little kids and, while largely friendly, expect the utmost level of privacy. That means after 9PM on weeknights and 11PM on weekend nights, noise level needs to be reduced to a minimum. The last thing we need is a neighbor's complaint about noise or parties. There will be a $200/per unplanned visitor/per calendar day fee that will be charged to the guest who booked for any people who are partying at the property.
+There is a $40 early check in fee for any guest who would like an early check in before their scheduled check in. This is only allowed when the guest reaches out to me and I have time to make sure that the property has been fully cleaned and prepared for the incoming guest AND I have had enough time to ensure that my professional cleaning company has vacated the property. Early check ins are not always possible and the guest is required to get written permission from me though Airbnb messaging before the check in will be allowed.
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The number of guests on the booking reservation must not be exceeded any given time during the reservation without detailed, written consent from the hosts. Additional guests add to our home's wear & tear & drive up our costs unexpectedly. Any extra guests that enter the premises without the hosts' prior consent will result in a $100 dollar fee per person per day that they are present.
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We ask that our guests please use the front door when entering or leaving the house and that they ONLY use the front door when entering or leaving the property.
+This property does not allow access to the garage during stays. I apologize for this inconvenience and any booking that is made means that you know and understand that this rule.
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We have one exterior camera on the property and it will be on during your entire stay to ensure the protection our property, the respect of our neighbors and most importantly, you as our guests.
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We have a strict checkout time of 11AM, in order to give our cleaners ample time to sufficiently tidy up the place prior to the arrival of our next guests.
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Guests waive all rights to process if they fail to vacate the property upon their rental period's termination. In the event that there is an unauthorized late checkout, there will be a $25 fee per every 15 mins that will be added to the booking. If a guest is still in the unit over 2 hours past their scheduled checkout time and is unauthorized, they are responsible for paying that day's base rate - note that this does NOT mean that a guest will be allowed to stay that extra day. Unauthorized late checkouts have a snowball effect, in that they affect the experience of the next guests. As a result, any refunds that any affected AirBnB traveler receives from us, due to an unauthorized late checkout, must be refunded by the guilty party.
+All ages of children are welcome to stay at the property but the parents of the children are responsible for their children's safety during the stay. The property is not baby proofed or set up for toddlers and younger children. There are lower cupboards with cleaning supplies, cooking supplies and other supplies that could be a danger to small children. There are no child locks on these cupboards and you, as the parent of your children, agree to be responsible for your children's safety when you book a stay at the property as you have been notified of the possible dangers. I am not responsible for any accidents that may happen to your children if you leave them unattended during your stay.
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Animals are not allowed at the property. We love animals but not at this property since it is not set up to accommodate animals. Any guest found not adhering to this rule will be issued a $250 fee
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Please note that there will be a $150 fee for all lost/stolen remotes. ( TV or Air conditioning/heater remotes )
+Before checking out, please do a thorough walk through of the property to ensure you are not leaving any personal items behind. Any items left behind will be collected by our professional cleaners and held for one week. You will be able to contact them through their business card that will be in the unit upon your arrival and pay them to package and ship your left behind item to you. After a week, all items will be discarded. I will not be responsible for items that are discarded after the above described week where the cleaning company will keep your belongings and then discarded after said week.
+Strictly no illicit drugs or activities permitted on the property.
+There is a road directly behind the house that does get busy from time to time and you will hear road noise. The major times that you will hear the road noise is in the morning when people are going to work and in the afternoon when people are going home after work.
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Most importantly, please let me know that you have taken the time to read through and agree to the rules at the time you inquire about the property. We cannot rent to people who have not assured me they will take amazing care of this well-kept property. Each of these rules has been put in place due to previous negative experiences and will ensure that everyone who books a stay with us at this property will thoroughly enjoy their stay including you so thank you in advance for your time in reading and following all of these rules.
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Please do your part to maintain these expectations and to ensure that your stay here is a positive experience for all. We look forward to having the opportunity to share this amazing property with you during your travels!