Rental Terms and Conditions OCCUPANCY - The maximum number of guests and or animals is limited to the total number of people indicated on the reservation, unless prior approval and arrangements have been made and paid for in advanced. A $100 penalty will be assessed for each violation. The standard price is for double occupancy except in the case of a rented room which is priced for one person. An additional charge of $30.00 per additional person and for each animal per night will apply unless previously authorized in writing at time of booking. The maximum capacity of this listing is detailed in the listing information – Generally two people per bedroom plus 2 if an occasional bed is provided (such as a pull out, rollaway, or air mattress). CHECK-IN TIME IS AFTER 4:00 P.M. AND CHECK OUT IS BEFORE 11:00 A.M. Early check-in and late check-out requests can be challenging and costly. A vacation rental is not the same as a hotel. Guests have reserved a specific property, so we can't shuffle arriving guests to the next available room in the way that a hotel can. All of our properties are unique and scattered around a large geographic area, so getting them all cleaned and inspected to meet our high standards before guest arrival can be difficult. We will try to gather a larger team, to get the job done sooner to accommodate special requests you as best we can. No early check-ins are available unless previously arranged at least 24 hours in advance. Guests may contact us at least 24 hours in advance to request an early check-in or late checkout. A $50.00 (plus tax) charge will apply for guaranteed 2:00pm check-in. Guests may request a status update after 8pm the night prior or on arrival day. We will do our best to get it done as early as possible with 2:00pm being the latest. If any guests arrive prior to 4:00 pm without approval, a $75 (plus tax) fee will be automatically charged to the guest's card on file.
No late check-outs are available unless previously arranged at least 24 hours in advance. If a late check-out is granted, A $50.00 (plus tax) charge will apply for 1:00pm and $75 for 3:00pm checkout. If any guest checks out after 11am without approval, a $100 (plus tax) fee will automatically be charged to the guest's card on file.

CANCELLATION – 50% of the total booking cost will be paid upon confirmation of the booking and is non-refundable. The balance is due 60 days prior to arrival. 50% of the total booking cost minus the booking fee is refundable 60 days prior to arrival. Trip interruption insurance is recommended. An alternate cancellation policy may be stated on the booking confirmation in the case of a third-party booking. Any cancellation policy stated on the confirmation will override this policy.

PET/ANIMALS are not permitted in the rental unit, unless approved in advanced (includes service animals). Guest will pay an additional rent amount per animal/person, per night. All animals must be up-to-date on rabies vaccinations and all other vaccinations (documentation from an accredited veterinarian must be provided by Guest upon request). Heartworm preventive is highly recommended. Guest is responsible for cleaning up any/all animal refuse. Guest(s) will diligently maintain cleanliness of animal sleeping and feeding areas. Animals are not allowed on furniture at any time. Any evidence of animals on furniture may incur extra cleaning fees. If you want your pet to sleep with you, please bring your own bedding, and fold ours and put it in the closet. Guest(s) will prevent animals from engaging in behaviors or creating excessive noise at a level that disturbs neighbors, including, but not limited to, barking, jumping, and running. The animal will be allowed outside only under the complete control of a responsible human companion and on a hand-held leash or in an animal carrier. The animal must be crated if left alone in the property or on the premises. Guest(s) will provide adequate and regular care, as well as ample food and water, and will not leave animal unattended for any undue length of time, either indoors or out. Any damage to the exterior or interior of the premises, grounds, flooring, walls, trim, finish, tiles, carpeting, or any stains, etc., caused by the animal will be the full financial responsibility of the guest(s) and guest(s) agrees to pay all costs involved in the restoration to its original condition. If because of any such stains, etc., said damage is such that it cannot be removed, then guest(s) hereby agrees to pay the full expense of replacement. If there is reasonable cause to believe an emergency situation exists with respect to the animal, and if efforts to contact the guest(s) and emergency caretaker are unsuccessful, the owner or the owner’s agents may contact the local animal control authority and assist its staff in entering the guest(s) unit. Examples of an emergency situation include suspected abuse, abandonment, fire or other disaster, or any prolonged disturbance. If it becomes necessary for the animal to be boarded, any and all costs incurred will be the sole responsibility of the guest(s). The Guest shall be solely responsible for the animal while on the property. Owner assumes no responsibility for illness or injury that may incur to animals or humans while on the premises. Guest(s) agrees to indemnify, hold harmless, and defend owner or owner’s manager’s / agents against all liability, judgments, expenses (including attorney’s fees), or claims by third parties for any injury to any person or damage to property of any kind whatsoever caused by the guest(s) animal(s) CONDITION OF PROPERTY - Please notify us if you notice any maintenance or repair needs. If there is anything not quite right that you need taken care of, please contact us right away, so we can resolve the issue for you. Please treat the property with care and respect, keeping it in a clean, and maintained condition. Please dispose of perishable trash and do your dishes before you leave, to avoid odors that can't be eliminated before the next guest checks in. Guest authorizes Owner to charge their credit card for any damaged caused by them during their stay. PERSONAL PROPERTY - Owner is not responsible for the guest personal property during the stay or items left behind following departure. Please contact us immediately to report items you have left, and we will try to locate the items. If you request, items turned in by housekeeping will be returned to you via US Postal Service with shipping charges and a $25.00 processing fee charged to the Guest's credit card. Unclaimed items are donated to charity after 14 days. SHARED LIVING – DOES NOT APPLY TO MOST RESERVATIONS. THIS INFORMATION IS FOR GUESTS WHO HAVE BOOKED A PRIVATE ROOM IN A SHARED HOME ONLY. Cleanliness of common areas or behavior compliance of other guests and residents in shared living properties is not guaranteed. Post stay public ratings will be limited to the private rented room only. Review comments may include information about common areas, but the star rating and ranking will not be affected by any cleanliness of common spaces or behavior of other guests or residents in shared living properties. Any maintenance, cleanliness, or other issues that need to be addressed will be communicated to owner via private message, email, or phone call. The owner does not live at the property, so it should not be assumed that the owner is aware of any issues. The objective is to provide a more affordable option for visitors and long-term residents. Your private, rented room will be clean and ready for you. The condition of the house is that of living with roommates. You are welcome to use any of the supplies/equipment in the kitchen and enjoy use of all common areas. The common areas of the house are cleaned twice per month, but not necessarily immediately prior to your stay. You should not have high expectations of the cleanliness of the house, since this is something that can’t be guaranteed day to day, and it could be a couple of weeks between cleanings. All residents are expected to clean up after themselves and keep their personal belongings within their own room or in their designated spaces. People sometimes deviate and make mistakes. We’ll ask you to give us a review at the end of your stay and base your rating for the cleanliness category on the cleanliness of your rented room. If that isn’t acceptable to you, please inquire about alternate private space properties we may have available during your dates. We will credit your new booking by the amount paid for this booking. Our “Entire Property” vacation rentals are cleaned for each guest arrival.
GUEST EXPECTATIONS should be limited to our promise and reviews should reflect our integrity. Here are examples of scenarios to consider:
EASY CHECK-IN PROCESS – You’ll be able to self-check in. Kelli will give you check-in details prior to arrival, including a lock box code and you’ll be able to get in at your leisure after check-in time, at 4pm. Check-in is at 4pm. We offer early check-in options, if it’s available a couple days prior to your arrival. GREAT COMMUNICATION – Kelli is known to be responsive to guests before, during, and after their stay. You can expect prompt responses to your questions. Please text her for the fastest response. You can also, call her. She’ll respond to web site messages as soon as she can. CLEAN – Your rental should be sparkling clean. We perform enhanced cleaning procedures. In the case of shared living (not most reservations) your room will be clean. The common areas of the house get professionally cleaned twice per month, but not necessarily coinciding with your visit. You should not have any expectations of the cleanliness level of the rest of the house. LOCATION – The specific location is identified during the booking process. Some locations are more expensive than others. Guests chooses a location for a variety of reasons. It could be that there are no alternative locations available, price, proximity to activities or people, or proximity to the airport for example. The guest chooses the location when the booking is made. The owner has no control over it. This rating should always be scored high - it is always exactly as promised. CONCIERGE - Host Kelli happens to be a co-owner of a large tour company with over 20 shore excursions throughout Alaska, mostly in Southeast. She offers 15% discount on all tours offered by Alaska Travel Adventures to her vacation rental guests. Unfortunately, Alaska Travel Adventures doesn’t currently offer any day tours in the area. If you are going on an Alaska cruise, or are interested in RV travel, this offer may be of interest to you. Popular tours in Juneau, Ketchikan, Skagway, and Sitka include whale watching, salmon bakes, river rafting, kayaking, canoe tours, boat tours, hiking, gold panning, private cars, Mendenhall Glacier tours, Jeep tours, Alaska RV and Cruise tour packages, and more., ask Kelli for the details. The tour price will be calculated as the advertised retail minus 15% plus tax. NO SMOKING – We offer NON-SMOKING properties. Smoking is prohibited inside the unit and within 10 feet of any window or entry way. Guests are required to clean up any trash created while smoking in a permitted area. $100 penalty will be charged for each violation. LONG-TERM RENTALS must be approved by owner, even if the booking was automatically confirmed. Owner may cancel a long-term booking (stays over 29 days) within 5 days of the booking confirmation.
INCLUSIVE FEES – Rates include a one-time linen-towel set-up. NO DAILY MAID SERVICE – While an initial supply of linens and bath towels are included in the rental, daily maid service is not included in the rental rate. However additional cleaning services may be made available at an additional rate. SUPPLIES – A 5-day supply of paper and bath products are included in the cleaning fee. A mid-stay clean can be purchased at which time supplies will be replenished. RATE CHANGES – Prior to a confirmed reservation, rates are subject to change without notice. LOCK OUT/LOST KEYS - A $50 fee will be assessed for any lock outs during regular business hours (Monday through Friday, 9am-6pm). Owner does not guarantee access to the property outside these hours. The renter will be responsible for any costs associated with gaining access after-hours due to renter error.
NO PARTIES ARE ALLOWED IN THE RENTAL. This includes any use of the rental that causes it to be occupied by more than maximum occupancy. See occupancy policy. Approval in writing must be obtained prior to occupancy to avoid $100 penalty for each offense. Use of the premises and common areas in such a fashion that disturbs neighbors shall be deemed grounds for eviction. OWNERS LIABILITY - Owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The owners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to the premises. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in. JURISDICTION -The terms of this rental agreement may be enforced either in Anchorage Alaska or in Juneau Alaska at the sole discretion of owner. WRITTEN EXCEPTIONS – Any exceptions to the above- mentioned policies must be approved in writing in advance.