GUEST TERMS & CONDITIONS ▶︎ No parties or events.

▶︎ No smoking is allowed on the property.

▶︎ No illegal substances are to be used. ▶︎ No unregistered guests are permitted. ▶︎ Please don't eat or drink in the bedrooms.

▶︎ Please respect the noise curfew.

▶︎ Turn off the AC when leaving the property.

▶︎ Adhere to your allocated check-in and check-out times. ▶︎ Any lost keys will incur a replacement fee.

▶︎ Any damages are to be reported to Special Stays.

▶︎ Please refrain from repositioning the furniture.

▶︎ All dishes must be cleaned and repositioned after use. ▶︎ Please note that failure to comply with these rules may result in early check-out from the property with no refund provided. Management reserves the right to request Photo Identification and security deposit from the main guest who has booked the property, regardless of the booking platform used.

Failure to comply may result in denial of access to the booked property.

Photo Identification must match the name which appears on the payment method used to pay for the reservation. Smoking is not allowed. If you are found to have smoked inside the property you will be charged a $250.00 fee for deodorisation if violated.

Parties/events are not permitted, any guests who breach this policy will be asked to leave immediately and no refund will be given. The guest will not use the Property for any immoral, offensive, or unlawful purposes. Any evidence of illegal activity or drug use will be reported to the police. Quiet hours are between 10:00PM and 8:00AM. Excessive rubbish removal or extra cleaning required will be charged at $50 per hour.

Incorrect use of the rubbish bins will require removing items and correctly placed into the correct bin to comply with regulations, misuse will incur a $100 charge per bin.

Damaged or lost linen will be charged at replacement cost. Guests are asked to leave linen in the property, do not wash.

Non-registered guests will be charged at $65.00 per person per night. Lock outs will be charged at $300.00; this must be paid before access will be granted to the property.

Lost keys will be charged at $300.00 per set.

If fire alarms are triggered and fire/emergency services attend the property, the call out charges will be passed on in full to the guest. The guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours. The guest will not use the Property for any immoral, offensive, or unlawful purposes. Any evidence of illegal activity or drug use will be reported to the police.

Damages, loss or theft of any property belonging to the accommodation will be compensated via the security deposit.

All furniture must not be moved and this will incur a minimum of $50.00 fee to employ staff to move furniture back to its original location.

CANCELLATION POLICY:

Full refund for cancellations made within 48 hours of booking if the check-in date is at least 14 days away. 50% refund for cancellations or date amendments made at least 28 days before check-in. No refunds for cancellations or date amendments made within 28 days of check-in. By booking this property you have entered into a Guest Agreement (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation Date by and between the person(s) or company (the “Guest”) and the owner, manager or host (SS), pursuant to which the Guest has agreed to book the residence (the “Property”) as named in the quote, for the duration of the Reservation Term for the Total Reservation Fee and other good and valuable consideration as described on the quote/invoice.

Guest agrees that no more than stated/allowed persons shall be permitted on the Property at any time during the Reservation Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement.

The Property is provided in “as is” condition.

Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk.

Guests shall use the Property for residential purposes only and always keep the Property in a clean and sanitary condition.

DEFAULT:

If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Reservation Fee, extra charges or damage deposit shall be made and if any action legal or otherwise is necessary, costs will be claimed from the Guest. RISK OF LOSS AND INDEMNIFICATION:

Guest agrees that all personal property, furnishings, personal effects and other items brought into the Property by Guest, or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and SS shall not be responsible or liable for any reason whatsoever.

Guest hereby covenants and agrees to indemnify and hold harmless SS and their hosts, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, legal fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to the destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold FHM harmless in all such cases.

RELEASE:

Guest hereby waives and releases any claims against SS the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities.

Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility. GENERAL PROVISIONS: This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and Special Stays. This Agreement shall be governed by the laws of Western Australia. This agreement is deemed agreed and entered by both parties when guests accept the quote to book the property.

• Please do not cook crabs inside the house. Guest Communication: By booking with us, you agree to receive stay-related updates, exclusive offers, and local recommendations. You can unsubscribe anytime via the link in each message. House Rule: Lost and Found Items To ensure a smooth and enjoyable stay for all, we kindly ask for your attention to the following policy regarding personal belongings: Responsibility for Personal Items: Please ensure that all personal belongings are accounted for prior to your departure. We regret that we cannot be held responsible for any items left behind in the property. Lost and Found: If you realize you have left something behind, please contact us immediately. We will make every effort to locate and securely store the item for up to 6 weeks from your departure date. Unclaimed Items: Any unclaimed items remaining after 6 weeks will be donated to a local charity to support those in need. Keys must be returned in the correct lock box as per check-out instructions, (unless otherwise arranged and confirmed by host prior to the check-out date). GUEST RESPONSIBILITY FOR PERSONAL BELONGINGS Guests must ensure all personal items are removed from the property upon check-out. Special Stays does not take responsibility for belongings left behind. Any items found may be held temporarily at our discretion, but return postage or collection is the guest’s responsibility.

EXCESS RUBBISH & WASTE DISPOSAL Guests are responsible for ensuring all rubbish is properly disposed of using the bins provided. Any excess waste that cannot be accommodated within the allocated bin space must be removed by the guest. Where excess rubbish is left behind, a removal and disposal fee will be charged directly to the guest.

AGREEMENT SCOPE & DURATION By booking this property, you agree to the terms of the Guest Agreement (the ‘Agreement’). This legally binding Agreement is effective from the date of your Reservation and governs your stay for the period confirmed, as well as any extensions, additional bookings, or repeat stays at the same property, unless a new agreement is issued.

For stays of one month or longer, a complimentary mid-stay clean will be scheduled every fortnight as a condition of the tenancy. The cost of these cleans is covered by the property owner and forms part of maintaining the home to the required standard throughout extended stays. EXTERNAL FACTORS & NEIGHBORHOOD DISTURBANCES a) Power outages, weather, Wi-Fi issues, or neighborhood noise are outside of the host’s control. No refunds will be provided for these circumstances. MID-STAY CLEANING (LONG STAYS) ​a) For stays of 28 nights or longer, a mid-stay clean is required as part of the booking. This is scheduled during your stay to maintain the home to our standards and ensure a comfortable experience. PETS a) Pets are permitted only with the Manager's prior written approval. Dogs are generally accepted at designated pet-friendly properties, subject to the applicable pet fee and these House Rules. Cats and any other animals require specific written approval before arrival and may be declined at the Manager's discretion. Approval of one type of pet does not constitute approval of any other animal. $150 per pet per stay. b) Guests travelling with pets must ensure that pets remain off beds and upholstered furniture, are appropriately supervised, and do not cause damage to the property. Cats must use a suitable litter tray at all times. Guests are responsible for any additional cleaning or damage caused by their pets.