House rules
Check-in: 4:00 PM - 9:00 PM
Checkout: 11:00 AM
No smoking
No pets
No parties or events
There are no elevators
Additional rules
Because this is a short term vacation rental, per SC law, hosts are not required to accept any service animals, EXCEPT for ADA service dogs. The complex that our listing is located in follows a strict rule that only ADA service dogs are allowed. Please do your own due diligence about what an ADA service dog is. If you have any other service animals, they will not be permitted on the premises. No refunds will be given due to this.
Guests agree to the following upon booking:
*Guests must immediately notify management of any damages upon arrival.
*We have a strict 11 am check out time. This is to ensure that guests like yourselves can arrive to a clean room on time.
*Our cancellation policy can be read in Airbnb before booking. We will abide by this.
*Altering a reservation must be approved by management and is subject to fees.
*Guests must NOT sublease the unit.
*All house parties are prohibited.
*No pets are permitted. Only ADA service dogs
*All guests must abide to the rules and regulations of the complex where our unit is located.
*Amenities that are listed MAY or MAY NOT be available at your time of arrival. Balconies, pools, hot tubs, restaurants, arcade rooms and other advertised amenities could be closed due to maintenance, upgrades or simply just the time of year. We do not give any refunds or rebates due to this. Guests are required to do their own due diligence to see if amenities are available.
*Construction may take place at our location or at a nearby location. This could cause noise, loss of amenities or obstruction of view. We do our best to notify guests when we are aware of something in the area going on. However, it is still the guest's responsibility to do their own due diligence to see if any construction is going. There will be no refunds due to this.
*All items in the unit are privately owned. This includes all bedding, towels and linens. Please leave all of these at your departure. Any missing items will be charged to the guest.
*The cleaning fee included in your total covers the cost of a basic cleaning for the whole unit, laundering of the linens, and a "starter pack" of toiletries. Guests are still expected to pick up after themselves. Please dispose of all items (food, trash, personal items etc). Wash all dishes that were used.
- Please dispose of trash inside the pelican or the large trash cans on the floors.
*This unit is non-smoking. Any evidence of smoking will result in charges.
*All of our rules are to protect the property and to ensure that the incoming guest is able to check in on time with no issues.
Pest Control Notice-
To ensure a pest-free environment, routine pest control treatments are scheduled for all properties. Access must be provided on the treatment date.
Treatments are safe for all guests and pets.
Please note access to the unit is required; failure to do so may incur additional fees.
Thank you for your understanding!
Late Checkout charges.
$25 for the first hour.
$50 for every additional hour not out of the room up until check in time at 4pm
If a guest is still in the unit after check in time. We will charge the guest for an additional night on top of the other late checkout fees.
If we have to cancel a upcoming guest due to a guest still occupying the unit after checkout. The guest will also be responsible for the lost revenue on the incoming guest.
Trash: Guests must dispose of all trash in the trash bin at the bottom of the steps. Any trash left inside the unit or outside the door will result in fines!
Guests are allowed 2 parking spots for their stay! They will need to obtain the parking passes from the front gate security at check-in! Guests simply need to pull up to the guard gate, tell them where they are staying, and what dates they are staying, and the guard attendant will issue the parking pass. If guests have any questions they can call the security gate there number can be found in the check-in instructions email that will be sent to you after you book. Guests are not allowed anymore than 2 parking passes for their stay! Any additional parking guests will need to find off-site parking for. Any cars found without parking passes will be fined and towed!
*Motorcycles and trailers are not permitted in the resort. However, there is parking at the front of the resort where motorcycles can be kept. This area is secured.We cannot personally guarantee the allowance of motorcycles or trailer on site. We cannot provide additional parking passes for these if they are lost.
Smoking Policy: Smoking is not permitted anywhere inside the apartment or on the balcony. Proof of smoking inside the apartment or on the balcony will result in fines or eviction.
Pets: West Hyde Park does not allow pets for guests. No pets are permitted!!! Any evidence of pets will result in fines starting at $250 and/or removal from the property!
Pools: There are tow pools in the resort our guests can use: St. James pool down by Glocester Terrace and the Club pool which is between South and North Hampton on the ocean front. No parking passes are required. We do not have control over these pools so we can not guarantee they will be open during your stay!
Amenities guests may not use: The splash pool, health club, spa and fitness center are off limits to our guests!
Quite hours: Quiet hours are from 10pm until 8am. Please be respectful of the other guests staying and keep noise to a minimum. Any loud music, yelling, etc. will result in fines and or immediate removal from the property.
Breaking House Rules - We will charge an additional $150
Wifi - The Wifi is operated by the resort not by Casago Myrtle Beach. While we do offer login information, we do not control its reliability, speed, or availability. We do not offer discounts or make rate adjustments for any amenity that may not be available during the stay.
RESORT MANAGEMENT Casago Myrtle Beach and its homeowners cannot guarantee that all facilities and/or amenities will be available for the use of our renters. From time to time, resort managers, builders, developers, and the HOA board will change the rules and regulations of which amenities our guests have access to, all of which are out of our control. We do not offer refunds, make rate adjustments, or offer rebates due to these matters.
Our office hours are from 8 am to 10pm, seven days a week. We are available after hours for emergencies (In-House Guests Only) by calling our office and pressing 5. Out of respect for our staff, any guests that calls the emergency line and do not have true emergencies, will be charged a minimum $50 fee. Please use your best judgement when calling the emergency line. True emergencies include, but are not limited to, issues with entry or door locks, flooding, fire, power, etc.