Community rules

This is people’s home. Our community’s expectations of you are different to what you would find at a hotel. To enjoy a comfortable stay, please consider your surroundings and treat our residents as you’d like your neighbour to treat you.

• Loud noise: condominium rules prohibit any noises that disturb the comfort of other residents. This includes parties or other noisy or disruptive activities. Your host may incur charges if you violate this rule, and could pass those costs on to you. Please be particularly careful to avoid any noise in the hallways or lobbies as sound can echo there.
• Smoking: smoking, including cannabis and vaping, is prohibited throughout the property, including inside units, on your balcony, or in the courtyard. We have sensitive smoke detectors and you may cause a building-wide alarm and incur penalties. In addition, you may be charged under provincial codes.
• Balconies: do not drop any items off your balcony. Security camera coverage is typically sufficient to allow Toronto Police Services to charge offenders with mischief endangering life, among other criminal charges.
• Amenities: short-term rental guests may not use building amenities, including the swimming pool and gym. Several nearby venues offer day passes for their fitness and swimming facilities; our team would be happy to recommend a few.
• Occupancy: the number of guests per reservation may not exceed three people for a studio or one bedroom unit, five people for a two bedroom unit, and seven people for a three bedroom unit.

Elevators

Elevators require a key fob to access your floor. As a result, you must obtain the door key and key fob from your host before trying to go up to your unit. When boarding the elevator, scan your key fob, press your floor button, and then move out the way so others can do the same. If you have large suitcases and there is an elevator queue, please prioritize the permanent residents of the building. Please avoid crowding the elevator lobbies.

Who to call

If you have a problem specific to your unit –for example, an appliance or the wifi not working –please contact your host, because the condominium management and security team will not be able to assist. If you have a problem relating to other residents of the building, common areas, or building infrastructure, please contact our condominium management team or the front desk. Call 911 in an emergency when you need immediate help from police, fire or ambulance services. This may include medical emergencies like someone experiencing chest pain, or a crime in progress. Notify security after you call 911.

Garbage

Near the elevators on each floor you will find a waste disposal room with two garbage chutes. Please follow the signage to operate the chutes. Do not try fit oversized waste into the chutes. Do not dispose any items that are hot or could start a fire. If a chute is out of order, or if you have oversized waste, please take your waste to the P1 parking level bulk disposal area.

Drains and Leaks

Do not discard fats, oils, grease, or other objects down sinks, drains, or toilets because it causes blockages. If you detect a leak, please inform the front desk immediately and take action to stop the spread of the leak. Units have water shutoff valves within cabinets and next to the laundry appliances.

Fire alarms

If you trigger the fire alarm in your unit (for example, by burning food), turn on the kitchen range hood extractor fan and bathroom extractor fan(s), and open your balcony door. Opening the door to the condominium hallway may trigger a building-wide smoke alarm so please avoid this.

Welcome to Your Stay! Thanks for choosing our cozy downtown condo — we’re so happy to host you! To make your stay smooth and comfortable, please take a quick look through these friendly house rules and info.

--Check-in & Check-out-- Check-in: Anytime after 4:00 PM 'PLEASE REGISTER TO CONCIERGE AT ARRIVAL'

Check-out: By 11:00 AM sharp Late check-out without notice may incur a $50/hour fee, as cleaners are on a tight schedule. Let us know in advance if you need extra time — we’ll try our best to accommodate!

--Quiet Hours-- Weeknights: After 10:00 PM Weekends: After 11:00 PM Please be mindful of neighbors in this residential building.

--No Smoking Inside-- Smoking indoors is strictly prohibited. Smoking is permitted outside only. Cigarette butts must be disposed of in a designated container and removed from the property. ⚠️Violation of this rule will result in a $500 cleaning fee for smoke and odor removal.

--No Parties or Events-- This condo is not suitable for parties or gatherings. Unauthorized parties will result in a $500 fee, immediate termination of your stay, and no refund. Please be honest and transparent about your stay.

--Registered Guests Only--

Only registered guests are allowed inside the condo. For liability and security, all guests must be listed in your booking. An additional fee of $100 per unregistered guest per night will apply for any unapproved visitors.

--House Etiquette--

Please leave shoes at the door Lock all windows and doors when leaving Turn off lights when not in use and before check-out Don’t tamper with security cameras (for safety only!)

--Garbage Disposal--

Please use the black garbage bags located in the laundry area. All trash must be tied, sealed, and disposed of in the appropriate garbage chute. ⚠️ Do not leave garbage in the garbage room. A $100 fine is charged by the building for improper disposal.

--Mail & Deliveries--

If you’re expecting a delivery, please ensure it is labeled to be left at the unit door. Mail access is not included.

--Need Help/Maintenance-- If anything needs attention during your stay, please reach out directly so we can send assistance promptly.

--Wi-Fi Info-- Network: Password:

If you need to reset the modem, just let us know — we’ll take care of it remotely.

--TV & Streaming-- Enjoy the Smart TV with access to Netflix, Prime Video, Disney+, Crave, Spotify, and more. Please remember to log out of your accounts before check-out.

--Check-Out Instructions-- We ask that guests follow a few simple steps before departure:

Wash and put away all dishes – dishwashing is not included in the cleaning fee. Dispose of all trash in the appropriate chute – do not leave waste inside the unit. Leave the space tidy – we love hosting respectful guests and want to keep cleaning fees low to continue offering a great experience for everyone.