No Parties or Excessive Noise Unauthorized gatherings or sustained noise complaints will result in a C$500 fine. Noise sensors are present in high-risk areas.

No Smoking Smoking is strictly prohibited anywhere on the property. Violations will incur a C$500 fine.

Check-Out Time Standard check-out is 11:00 AM. Late check-out (until 2:00 PM @ C$25/hr) may be requested in advance. Unapproved late check-outs will incur a C$ 250 fee, and belongings may be removed after 2:00 PM.

ID Verification ID verification is required after booking. Guests with new Airbnb accounts or fewer than 3 reviews must upload a valid government-issued ID via a secure link before receiving check-in instructions.

Parking Parking is only included if explicitly advertised. If not, we can provide general guidance, but we are not liable for any tickets, fine, theft or vandalism to parked car.

External Disturbances We cannot control our neighbours, the weather, traffic, outside construction, street closures, block-wide power outage, etc. No compensation will be provided for disruptions outside our control.

Maintenance Access By reporting an issue, you permit us to enter the apartment for service. We will knock before entering; exact service time may vary. We cannot coordinate a time for you to be present.

Support Hours We are available via Airbnb or by phone 24 hours a day, 7 days a week. Non-urgent assistance is typically provided between 10:00 AM and 6:00 PM, 7 days a week.

Liability Waiver Guests accept full responsibility for accidents, injuries, or illnesses on the property. Booking implies agreement with this policy.

Documentation requirements for a refund To be eligible for a refund, we require documentation such as photos, videos, or audio recordings. Issues that cannot be documented, including smells, eerie feelings, ghostly presences, poor sleep etc. are not eligible for a refund.

Items left behind We are not responsible for items left behind after check-out time. We will try our best to retrieve the time and ship it to you at your cost, plus a handling fee of C$25. In-person collection is generally not possible.