House Rules for Occupants and Guests

Aloha and welcome to our Napili home. We certainly hope you enjoy your stay on Maui. Due to the home’s County Vacation Rental Permit, there are some rules below that you should be aware of and follow during your stay. As the Property Manager for this house you are occupying, we are responsible for all the issues you may have with the property you are in.

To report any maintenance issues or if you need assistance with anything, please contact our Luxury Phone Line at 808*.800.*2444.

Quiet hours: 9:00 PM to 8:00 AM - You are staying in a residential area, so we kindly ask that you please respect the neighbors who live and work here.

Check-in time: After 4:00 PM Check-out time: No later than 10:00 AM

1. All guests must respect the property they are occupying.
2. Quiet hours are from 9:00 PM to 8:00 AM during which time you shall not unreasonably disturb adjacent neighbors. Sound that is audible beyond the property boundaries during non-quiet hours shall not be more excessive than it would typically be associated with a residential area. Amplified sound that is audible beyond the property boundaries is prohibited.
3. Check-in: After 4:00 PM / Check-out: No later than 10:00 AM
4. No parties, weddings, or events. No group gatherings other than registered guests shall occur. FAILURE TO COMPLY MAY RESULT IN GUESTS BEING REQUIRED TO VACATE THE PREMISES WITHOUT A REFUND.
5. Cars shall be parked in the designated onsite parking area.
6. Maximum speed in and out of driveways are 5 MPH. When entering the driveway, please be aware the driveway has blind spots that may make it difficult to back out into traffic. Please be cautious when backing out into traffic.
7. The home is in a residential neighborhood with children present. Please use caution when driving down the street and abide by the posted MPH sign.
8. All trash must be bagged in plastic bags and placed in the trash cans located on the right side of the house. No littering.
9. When not in the house, please turn off all lights, ACs and fans. Cost of electricity in Hawaii is 3-4x higher than on the mainland.
10. After using the BBQ, please clean the grill and turn off the gas.
11. Do not leave the BBQ unattended.
12. No smoking inside of the home, on the deck or at the pool area.
13. No moving furniture in or outside of the house. There will be a charge equal to the cleaning fee to move furniture back to its original location.
14. Ensure that screens are shut to keep insects outside.
15. Shake off all beach sand from towels and clothes before entering the home. Sand is difficult to clean up and clogs the washer/dryer and vacuum. There will be an additional cleaning fee for excessive sand or excessive cleaning beyond our normal departure cleaning routine.
16. Beach/pool towels can be dried on the lanai or by the pool.
17. Do not spray sunscreen inside of the home. It sticks to everything and becomes impossible to remove. There will be an additional cleaning fee charged to your credit card if it is discovered spray sunscreen was used inside the home.
18. Guests will be financially responsible for any damages to the home.
19. If departing on an early morning flight or arriving late at night, please be quiet and courteous for the next door neighbors while unloading your vehicles.
20. There are no lifeguards on most of the beaches. Babies and children shall not be left unattended by the ocean. Manager and homeowner are not responsible for injury or death. Please note that the shoreline area is the property of the people of Hawaii and is open for the free use by everyone.
21. Do not leave babies and children unattended by the pool area and on the deck. Manager and homeowner are not responsible for injury or death.
22. DO NOT FEED THE BIRDS. Hawaii has one of the most enjoyable ecosystems on earth and insects are a part of that system. We try to control this natural occurrence by regularly spraying for insects. Naturally, it is a good idea to keep the doors closed while enjoying our islands and do not leave food on the counters, but that will not necessarily eliminate all occurrences of insects.
23. Departure instructions:
24. Load and start dishwasher.
25. Turn off all lights, ACs and fans.
26. Bag up trash and put it in the cans outside.
27. Shut and lock all windows, sliders, and lock front door.
28. Depart the home by 10 AM.

We do like to hear feedback on how we can improve the home, so feel free to give us a call or let us know how we can help you enjoy your stay.