Pet & Smoke-Free Property: Our home and property are pet- and smoke-free, inside and out. This includes vaping and e-cigarettes. ​ Registered Guests Only & No Parties: Only the guests listed on the reservation may be on the property at any time. No visitors, parties, or events of any kind. This protects our guests, the home, and our neighbors. ​ Third-Party Bookings: Per Airbnb policy, third-party bookings are not allowed. The person who books must be the one staying at the property for the entire reservation. ​ Safety & Emergencies: Please use the bedroom window as an emergency exit only if the front door is inaccessible. Fire extinguishers, smoke detectors, and carbon monoxide detectors are installed throughout the house. Please take note of their locations when you arrive. ​ Grills & Fires: For safety reasons, please do not bring or build grills, firepits, or campfires on the property. If the property has a provided grill or fire pit, it may not be used while a statewide or local burn ban is in effect. Burn bans are enforced by the state and can result in fines, so please check online before use to confirm no ban is active. ​ Trash: Please make sure any trash placed in the cans is properly bagged. We handle trash removal and appreciate your help keeping things clean for everyone. For stays of a week or longer, please take trash to a nearby free drop-off location during your stay. We will provide directions at check-in. ​ Dishes: We do not charge a cleaning fee, so we ask that you please wash your dishes before checkout. If you use the dishwasher, please make sure it has been run and is not left with dirty dishes inside. A $50 fee will be applied if dishes are left unwashed. ​ Late Checkout: There is a $50 late checkout fee for every full or partial hour past the posted checkout time. This ensures our cleaners have enough time to prepare the house for the next guests. ​ Wifi Internet: The house has T-Mobile Home Internet, which generally offers fast and consistent speeds. Speeds may vary depending on network load and weather conditions. If a reliable internet connection is essential for your stay, such as for remote work, we recommend bringing a personal hotspot as a backup. ​ Freezing Weather: When temperatures are forecast below 35°F, please leave one sink faucet on a slow cold water drip. This helps prevent pipes from freezing and keeps the water running during your stay. ​ Winter Driving: AWD or 4WD is recommended whenever snow or ice is in the forecast, as the mountain roads in the Smokies can get slick. ​ Damage: Accidents happen. If anything breaks or is damaged during your stay, please let us know right away so we can start repairs or replacements and have everything ready for the next guest. ​ Wildlife: We are located in a wooded area, so you may hear birds chirping early in the morning, woodpeckers, and owls at night, and may encounter wildlife such as deer, rabbits, squirrels, snakes, foxes, lizards, wasps, bees, ants, ticks, mosquitoes, and other insects during your stay. This is not a complete list. We do not offer refunds or discounts if you encounter wildlife that you are not familiar with or that may scare you, whether inside or outside the home. We clear all spider webs with every cleaning, but they may return between the cleaners leaving and your arrival. ​ Cancellations & Refunds: Please review the cancellation policy associated with your reservation. Airbnb offers travel insurance directly during booking, or you can purchase coverage through a third-party provider. If you did not purchase travel insurance at the time of booking, you can still add it through your reservation details page or confirmation email. Airbnb will process any refund according to the cancellation policy. Shortening a stay will not result in any additional refunds beyond what is outlined in the cancellation policy. Requests to shorten a stay using the alteration feature will not be accepted; all shortened stays must be processed as cancellations. ​ Mail & Deliveries: Please don't ship anything to the house; items will likely be lost or returned. If needed, use a local FedEx, UPS Access Point, or USPS General Delivery option. ​ Departure: Please take all your personal items with you when you leave. Forgotten items can be mailed back to you at $50 plus the cost of shipping. The cleaners make the trip to the post office to mail items once per month. ​ Restocking: Let us know if the house is running low on any essentials like salt, olive oil, etc., so we can replenish them before the next guest's arrival. ​ Service Animals: Guests are welcome to bring service animals with the following guidelines:

• Must be under the owner's control at all times.
• Must be housebroken; puppy pads are not permitted.
• Must not be left alone in the home, even if crated.
• Must be harnessed, leashed, or tethered unless under the guest's direct control.
• Guests must immediately clean up after their service animals. All waste must be bagged in doggie bags and disposed of in an outdoor trash can only.
• Bring blankets for them to sit on if they will be on the furniture.