South Kohala Management (SKM) manages residential vacation rental properties that are privately owned by individuals. By reserving a property you are entering into a rental contract with SKM that is governed by the laws of the state of Hawaii and the Hawaii Landlord Tenant Code (HRS 467). STAY RULES -Maximum Occupants: Each of our properties has a strict maximum sleeps capacity. Guests are required to provide the accurate number of people who will be staying in the unit at the time of booking. If the occupants exceeds the limit, you may be required to rent an additional unit or to pay a per person daily surcharge. In some cases you may not be allowed to stay in the unit if the maximum capacity is exceeded. Violation of this policy may also result in the forfeiture of the security deposit. -Personal Belongings: Please do not remove the personal articles from within the rental property. The cost to replace missing, lost, or stolen items will be charged to the security deposit. South Kohala Management is not responsible for the personal property of our rental guests in and around the property. Guests are advised to secure their valuables and take necessary precautions. -Parking: Parking is limited to one vehicle per unit unless you were informed otherwise, in writing, prior to arrival. -Events: Parties, events and social gatherings are strictly prohibited due to the rules of the resort and homeowners associations (HOA). Guests who violate this policy may be evicted from the premises and charged the fines imposed by the HOA. -Non-Registered Guests/Social Guests: No additional people beyond the unit sleeps capacity are allowed on the rental property at any time, unless expressly agreed upon in writing by an agent of SKM. The registered guests are liable for all acts of their group, invitees, employees, or other persons invited onto the rental property by the guest and will not hold SKM or the Property Owner responsible for liabilities caused by registered or non-registered guests. -Communal Areas: SKM is a rental agent only and is not responsible for the maintenance and upkeep of communal areas or facilities. SKM will make every effort to inform guests of maintenance projects within the complex that may impact your rental unit, if and when that information is provided to us. Construction on adjacent properties or in the surrounding area is not a cause for cancellation of this contract, a unit move, or a refund. -Smoking: Smoking is strictly prohibited in all properties, including the lanai, balcony and common areas. -Pets: There are NO pets allowed in any rental property. The presence of a service animal must be disclosed at the time of booking and will be subject to the rules of the HOA. Guests may be required to complete the registration paperwork for their service animal according to the rules of the resort development. ADDITIONAL TERMS AND CONDITIONS -Special requests: Special requests are not guaranteed and guests are not entitled to a refund or unit move if a special request is unable to be granted. -Maintenance and Equipment Failure: Ordinary home repairs and maintenance services may be taking place in the property at the time of your stay. Guests may not turn away landscapers, handymen and other service peoples. The failure of mechanical, electrical or electronic equipment that take place during your stay are not cause for compensation, a unit move, or a refund. Please immediately report all maintenance or equipment failure issues to the Check-in Office and our team will make every effort, within reason, to address all issues promptly. Standard household repairs do not justify a move or refund. -Notification and Responsibilities: Guests agree to notify SKM immediately of any damage, required maintenance, or losses to the property by phone or email. Any issues presented after check-out cannot be remedied and are not cause for compensation or a refund to the customer. -Mail: All guest mail should be sent to our office address: South Kohala Management, 68-1399 Mauna Lani Drive, Kamuela, HI 96743. Mail and/or packages may be picked up during office hours (daily from 9AM-5PM). We are NOT responsible for mail that is sent directly to the property address. -WIFI and Cell Phone Accessibility: The telecommunications internet services on the Big Island may be slower and less reliable than what many visitors are accustomed to back home. Internet outages and/or performance issues are unavoidable inconveniences and are not cause for compensation or a refund. -Unit Amenities: All units are equipped with a washer and dryer, beach towels and bedroom/bathroom linens. An initial supply of toilet paper, paper towels, laundry detergent, dishwashing liquid, dishwasher detergent and trash bags are provided. Guests are responsible to purchase their own amenities once the initial supply has run out. Beach toys and gear are not guaranteed and vary by unit but may be rented at various locations within the resorts. -Pests and Wildlife: All properties have regular pest control services; however, pests are a natural part of Hawaii's tropical environment and cannot be 100% eradicated. Guests can help to minimize the problems by not leaving food items or dirty dishes out on counters and by keeping screen doors closed at all times. The presence of an occasional pest does not justify a unit move or a refund. -Private Pools: Homes with private pools are not heated at any property but may be heated for an additional daily surcharge. Child protective fences are not provided so children must be supervised at all times.