PRE-CHECK-IN PROCESS Upon booking confirmation, you will receive a link from Akia that will allow you to complete the pre-check-in process, which includes the following:

-Providing names of all guests -Approximate arrival of your time to the home so one of our team members can conduct a welcome walk-through. -Secure location to upload your ID. (Required by city law in the Desert and HOA in HI) -Agreeing to terms of your reservation (Example: check-in, check-out dates, number of occupants, etc.)

After the pre-check-in process is complete, you will have access to an individual guest area that is accessible through the web and contains all the information needed for your stay. Such as home address, access codes (Available within 24 hours of check-in), access to team members, details about the property, etc. (No app download required).

• If you're traveling by car, we've got you covered with complimentary outdoor parking available on-site (max 1 car/condo). No commercial or oversized vehicles may be parked overnight.

Hilton Pool Pass
Valid for stays in 2026. Maximum 6 persons per pass (children under the age of 5 are not counted towards the 6 person max). Use of the Hilton Waikoloa Pass is valid from 4 pm on your arrival date and 10 am on your departure date. The pass and instructional letter will be in your vacation rental upon arrival. Free Self-Parking for one vehicle at the Hilton Waikoloa Hotel. Access to all pools, waterslides, and hot tubs at the premises of the Hilton Waikoloa Hotel. Includes pool towel service. No blackout dates or restricted use. Fitness Center use from 9 am-5 pm for $20.00 per day, per person (regular rate is $25.00). Locker rental at the Kona pool for $10.00 per day per locker. We cannot add additional people to the pass. Users must be registered guests of Itravel Vacation Homes. There are no exceptions to this policy, and if the policy is breached, the pass will be revoked. Passes cannot be sold or purchased, they are an inclusion in your stay at participating Itravel Vacation Homes vacation rental properties. If the pass is lost or damaged, there is a $250.00 replacement fee. Terms and fees are subject to change.

SERVICE ANIMALS - State of HI, effective 11/2022, SB2002 Itravel Vacation Homes accepts service animals; however, please be aware that HOAs have implemented additional rules that must be followed before check-in.

-HOA requires an authorization request packet to be filled out -Vaccination records of the service animal -Name, Breed, and age of the dog -A licensed medical professional must fill out a questionnaire

Failure to comply with the requirements can lead to revoking passes to the community, fines, or anything deemed permissible by law. PLEASE DO NOT TEST THIS. HOA IS VERY STRICT ABOUT ENFORCING THIS POLICY.

Thank you very much for your understanding.