PRE-CHECK-IN PROCESS Upon booking confirmation, you will receive a link from Akia that will allow you to complete the pre-check-in process, which includes the following:

1. Providing names of all guests
2. Approximate arrival of your time to the home so one of our team members can conduct a welcome walk-through.
3. Secure location to upload your ID. (Required by city law in the Desert and HOA in HI)
4. Agreeing to terms of your reservation (Example: check-in, check-out dates, number of occupants, etc.)

After the pre-check-in process is complete, you will have access to an individual guest area that is accessible through the web and contains all the information needed for your stay. Such as home address, access codes (Available within 24 hours of check-in), access to team members, details about the property, etc. (No app download required).

POOL RULES VIOLATION OF THE BELOW RULES MAY RESULT IN LOSS OF POOL/SPA PRIVILEGES Pool Hours 8:00 AM TO 9:30 PM Daily

• In case of emergency dial 911 immediately
• All persons using pool- Do so at own risk -24 hour video surveillance
• No glass allowed at pool/spa
• Must shower before entering pool/spa
• Non-swimmers must be accompanied by a competent swimmer
• Parents are completely responsible for their children at all times
• No large inflatables or tubes allowed in pool area except personal safety equipment
• No jumping from rocks, diving into pool, excessive splashing, running or loud noises allowed
• Keep hair, face, body away from main drains
• All music via headphones ONLY, no speakers allowed
• Smoking...PROHIBITED...Except for designated smoking area located across from building 8
• Pool gate is to remain closed & locked at all times. No climbing over the pool gate or fence

Lanai, Front Entry, Courtyard Rules

1. No Hanging of items- nothing from the ceiling, or on the walls of the lanai. Nothing shall hang over upper lanai railings (such as towels, garments, rugs or other objects)
2. Storage of personal items- items such as bicycles, exercise equipment or unsightly conditions like litter, trash containers, broken furniture, appliances, non decorative items, cans, bottles, ladders, crates, barrels, coolers, rafts, pool toys, sports equipment, etc not allowed in Lanai, Front entry or Courtyard.
3. No Open Flame Cooking or Grilling of any kind in Lanai, Front entry or Courtyard- cooking over an open flame with a charcoal or electric grill, hibachi or free-standing gas grill is permitted on any property except for approved locations by the Board. Violations of House Rules, may result in fines levied against you.

PRE-CHECK-IN PROCESS Upon booking confirmation, you will receive a link from Akia that will allow you to complete the pre-check-in process, which includes the following:

-Providing names of all guests -Approximate arrival of your time to the home so one of our team members can conduct a welcome walk-through. -Secure location to upload your ID. (Required by city law in the Desert and HOA in HI) -Agreeing to terms of your reservation (Example: check-in, check-out dates, number of occupants, etc.)

After the pre-check-in process is complete, you will have access to an individual guest area that is accessible through the web and contains all the information needed for your stay. Such as home address, access codes (Available within 24 hours of check-in), access to team members, details about the property, etc. (No app download required).

★ NO SMOKING INSIDE ★ Please refrain from smoking inside the home! Any smoking evidence will result in a fee for Oder removal, Duct Cleaning, and furniture cleaning.

★ NO PARTIES/EVENTS ★ We kindly ask you to treat our home as your own to preserve its pristine condition for future guests and your return visits.

★ Hilton Pool Pass ★
Valid for stays in 2026. Maximum 6 persons per pass (children under the age of 5 are not counted towards the 6 person max). Use of the Hilton Waikoloa Pass is valid from 4 pm on your arrival date and 10 am on your departure date. The pass and instructional letter will be in your vacation rental upon arrival. Free Self-Parking for one vehicle at the Hilton Waikoloa Hotel. Access to all pools, waterslides, and hot tubs at the premises of the Hilton Waikoloa Hotel. Includes pool towel service. No blackout dates or restricted use. Fitness Center use from 9 am-5 pm for $20.00 per day, per person (regular rate is $25.00). Locker rental at the Kona pool for $10.00 per day per locker. We cannot add additional people to the pass. Users must be registered guests of Itravel Vacation Homes. There are no exceptions to this policy, and if the policy is breached, the pass will be revoked. Passes cannot be sold or purchased, they are an inclusion in your stay at participating Itravel Vacation Homes vacation rental properties. If the pass is lost or damaged, there is a $250.00 replacement fee. Terms and fees are subject to change.

Service Animals - State of HI, effective 11/2022, SB2002

Itravel Vacation Homes accepts service animals; however, please be aware that HOAs have implemented additional rules that must be followed before check-in.

HOA requires an authorization request packet to be filled out Vaccination records of the service animal Name, Breed, and age of the dog A licensed medical professional must fill out a questionnaire

Failure to comply with the requirements can lead to revoking passes to the community, fines, or anything deemed permissible by law. PLEASE DO NOT TEST THIS. HOA IS VERY STRICT ABOUT ENFORCING THIS POLICY.