Payments: Payments can be made by: • Visa, MasterCard, Discover or American Express.

Reservations and Deposits:  • All reservations require a 25% payment to hold chosen dates.  • 45 days prior to arrival, the remaining balance is due in full • Agent shall place all advance payments as necessary or required from guests, including rent, security deposits, taxes, and any other fees permitted by law, in a trust account(s) in Agent’s name in a Hawaii bank or savings institution. Agent may, at Agent’s discretion, place funds in an interest-bearing account(s). Guests agree that any such interest shall belong to Agent and that Agent may remove such interest from account(s) at all times and with such frequency as is permitted under the terms of the account(s). 

Cancellation Policies: • Reservations canceled 30 days or more prior to arrival date are 100% refundable.

Reservations Do Not Include Expenses and items not mentioned, including, but not limited to: transportation, tips for personal services, meals, insurance, telephone calls and other items of a personal nature.

Reponsibility Tenant hereby assumes all risk of damage to any and all personal property of Landlord and Tenant, including household furniture and goods during such use and occupancy. Tenant hereby assumes any and all risks associated with the foregoing and agrees to hold Landlord harmless from and indemnify Landlord against the same.

Pests: Kauai is in a climate that is considered to be both tropical and within a rainforest category, known for its lush flora and fauna.  The environmental factors create a situation where pests (insects) are nearly impossible to eradicate from every property constantly.  Many bugs fly in when a door is open at night or are simply small enough to come in through screens on windows and sliding doors.  For this reason, Koloa Kai engages regular quarterly pest control in every property to keep the pests at bay.  Despite these efforts, it is possible to have pests in your property, and if that happens, Koloa Kai will take all measures possible as quickly as possible to mitigate any issues.  Any monetary compensation, refunds or discounts will be given solely at the discretion of Koloa Kai and will only be available in situations where the company agrees that an infestation has occurred.  Koloa Kai reserves the right to investigate and provide remediation of any pest issue. The mere presence of pests in the property shall not constitute grounds for monetary compensation.

30-Day Maximum Rentals: Koloa Kai LLC provides only short-term rentals with a maximum reservation of 30 days.  Each reservation is fully documented and provides for a fixed date and time for check-in and check-out, rental rates, associated fees, and all other requirements required by local and state law.  If a guest books consecutive reservations where the check-out and check-in dates are concurrent, then a cleaning fee will be assessed, and a Koloa Kai designated cleaning professional/inspector will have unrestricted access to the property for the purposes of cleaning and inspection of the property.  During the time between reservations, described by the check-out time and check-in time specifically, the guests shall vacate the property so that the designated cleaning professional/inspector can conduct a full reservation clean and inspection in accordance with Koloa Kai’s standard practice.  Guest access to the property shall be restricted specifically to the date/times of the reservation documentation and may not be extended upon verbal or text message confirmation.  

Use It is agreed that the Premises shall be used only for residential purposes, no animals and for no other purpose whatsoever. Tenant in his possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the Premises or occupancy thereof. Tenant further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises, or will cause a cancellation of any insurance policy covering the Premises.

Smoking is not permitted in any residence. A $300 fee may be charged for ionization, if smoking in the property is detected.