Respect the space – Please treat the house as if it were your own, and feel free to make yourself comfortable. No smoking indoors – Smoking is only permitted in designated outdoor areas. Thank you for keeping the air fresh! Quiet hours – To respect our neighbours, please keep noise to a minimum between 10 PM and 8 AM. Clean up after yourself – Please help us keep the place tidy. Feel free to use the cleaning supplies provided For the safety of children and pets: The waterfront area can be beautiful but also presents certain risks. Please supervise children and pets closely at all times when near the water. Please note: While we provide safety measures and guidelines, we cannot assume responsibility for accidents or injuries that may occur in or around the waterfront area. All activities near the water are done at your own risk.

• Management reserves the right to request Photo Identification and security deposit from the main guest who has booked the property, regardless of the booking platform used.

• Failure to comply may result in denial of access to the booked property.

• Photo Identification must match the name which appears on the payment method used to pay for the reservation.

• Parties, functions and events are not permitted, any guests who breach this policy will be asked to leave immediately and no refund will be given. A refundable damage bond of $500 is required at the time of your booking, and may be deducted for any damage or breach of terms and conditions.

• The guest will not use the Property for any immoral, offensive, or unlawful purposes. Any evidence of illegal activity or drug use will be reported to the police.

• Excessive rubbish removal or extra cleaning required will be charged at $50 per hour.

• Incorrect use of the rubbish bins will require removing items and correctly placed into the correct bin to comply with regulations, misuse will incur a $100 charge per bin.

• Damaged or lost linen will be charged at replacement cost. Guests are asked to leave linen in the property, do not wash.

• Non-registered guests will be charged at $65.00 per person per night.

• Lock outs will be charged at $300.00; this must be paid before access will be granted to the property.

• Lost keys will be charged at $300.00 per set.

• If fire alarms are triggered and fire/emergency services attend the property, the call out charges will be passed on in full to the guest.

• Damages, loss or theft of any property belonging to the accommodation will be compensated via the security deposit.

• All furniture must not be moved and this will incur a minimum of $50.00 fee to employ staff to move furniture back to its original location.

• If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage.

• No refund of any portion of the Total Reservation Fee, extra charges or damage deposit shall be made and if any action legal or otherwise is necessary, costs will be claimed from the Guest.

• Guest agrees that all personal property, furnishings, personal effects and other items brought into the Property by Guest, or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and SS shall not be responsible or liable for any reason whatsoever.

• Guest hereby covenants and agrees to indemnify and hold harmless SS and their hosts, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, legal fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to the destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold FHM harmless in all such cases.

• Guest hereby waives and releases any claims against SS the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities.

• Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.

GENERAL PROVISIONS:

• This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and Special Stays.

• This Agreement shall be governed by the laws of Western Australia. This agreement is deemed agreed and entered by both parties when guests accept the quote to book the property.

▶︎ Please don't eat or drink in the bedrooms.

▶︎ Turn off the AC when leaving the property.

▶︎ Adhere to your allocated check-in and check-out times.

▶︎ Any damages are to be reported to Special Stays.

GUEST COMMUNICATION: By booking with us, you agree to receive stay-related updates, exclusive offers, and local recommendations. You can unsubscribe anytime via the link in each message. LOST AND FOUND ITEMS

a) Please ensure that all personal belongings are accounted for prior to your departure. We regret that we cannot be held responsible for any items left behind in the property.

b) If you realize you have left something behind, please contact us immediately. We will make every effort to locate and securely store the item for up to 6 weeks from your departure date.

c) Any unclaimed items remaining after 6 weeks will be donated to a local charity to support those in need.

• Last-minute bookings (within 3 days) require a selfie holding your credit card for security.

• Public Holiday Surcharge: A 50% cleaning fee surcharge applies for check-outs on public holidays.

MAINTENANCE & REPAIRS

a) Please allow service personnel access for necessary repairs.

b) We cannot provide refunds or discounts for maintenance issues.

c) Repairs may take longer on public holidays or after hours.

• Nearby construction or renovations may occasionally cause noise—we appreciate your understanding.

• For your safety, security cameras are installed outside, monitoring the garage and front entrance.

• A noise monitoring device is in place to ensure compliance with quiet hours. Groups must be pre-approved before booking. Families preferred – we’re in a friendly, respectful neighborhood.

• Use only the bedding set for your booked guests. Extra bedding without prior approval will incur a $65 per night per item charge.

BOOKING AGENTS & CORPORATE ACCOUNTS

Reservations must be made under the guest’s name, ensuring a seamless check-in experience.

• Keys must be returned in the correct lock box as per check-out instructions, (unless otherwise arranged and confirmed by host prior to the check-out date).

When using the firepit, please take note that open fires are strictly banned from October 31st to May 1st.

FOR SAFETY a) Only use seasoned firewood (no paper, plastics, or rubbish) b) Never leave the fire unattended c) Keep children and pets at a safe distance d) Ensure the fire is fully extinguished before leaving the property or going to bed
e) Improper use of the fireplace may result in additional cleaning fees or bond deductions if damage occurs.

GUEST RESPONSIBILITY FOR PERSONAL BELONGINGS Guests must ensure all personal items are removed from the property upon check-out. Special Stays does not take responsibility for belongings left behind. Any items found may be held temporarily at our discretion, but return postage or collection is the guest’s responsibility.

EXCESS RUBBISH & WASTE DISPOSAL Guests are responsible for ensuring all rubbish is properly disposed of using the bins provided. Any excess waste that cannot be accommodated within the allocated bin space must be removed by the guest. Where excess rubbish is left behind, a removal and disposal fee will be charged directly to the guest.

AGREEMENT SCOPE & DURATION By booking this property, you agree to the terms of the Guest Agreement (the ‘Agreement’). This legally binding Agreement is effective from the date of your Reservation and governs your stay for the period confirmed, as well as any extensions, additional bookings, or repeat stays at the same property, unless a new agreement is issued.

GUESTS A responsible adult (over 18 years of age) shall be on site at all times especially when children are present. No unauthorised people are permitted to stay overnight. No more than 13 guests are allowed unless otherwise arranged. No ‘schoolies’ or young groups under the age of 25 years unless otherwise arranged. NOISE/NUISANCE All guests and visitors agree to not cause or permit nuisance at the property. This includes excessive noise, disruptive or anti-social behaviour. Strict regulation with noise regulations must be adhered to at all times and respect to adjoining/nearby residents shown at all times. Noise levels must not have a discernible impact on neighbours after 10.00pm. Disturbance to neighbours from excessive noise and offensive behaviour is prohibited. VEHICLE PARKING All guests and visitors agree to use the parking spaces provided and to not park on lawn or garden areas on the property or on the street verge or street itself outside the property unless otherwise agreed. Visitors and guests agree not to park any additional vehicles on the property in excess of the parking spaces provided and to not cause any access issues for adjoining/nearby residents. SHIRE REGULATIONS All guests and visitors agree to comply with all Shire regulations at all times including noise and fire limitations. PREMISE CONDITION AND CLEANLINESS All guests and visitors agree to leave the premise in a clean and tidy condition upon vacating, with all fittings and chattels in their original condition and position at the beginning of their stay. Guest are to advise the manager/caretaker of any damage or disrepair within 24 hours of this occurring. Any damage repairs or excessive cleaning that is attributable to your stay will be paid for by you. FIRES All guests and visitors agree not to allow candles, open fires or the similar burn unsupervised within the premises. No open fires are permitted outside at any time. Barbeque facilities may be provided and used in a safe manner. Smoking is not permitted in the property. RUBBISH DISPOSAL All guests and visitors agree to contain their rubbish in the bins provided. Guests are responsible for the putting out and collection of the bins where their stay coincides with collection dates.

KEYS At the conclusion of the agreed stay, guests are to lock the premises, close all windows and return the keys to the manager/caretaker. Any lost or damaged keys will be replaced at the guest’s expense. TERMINATION OF ACCOMMODATION If guests or visitors are found to have contravened the code of conduct, depending on the degree of the contravention, a verbal warning may be issued or the accommodation booking immediately terminated. In the case of a verbal warning, if the contravention is not rectified immediately, the accommodation booking will be immediately terminated with 2 hours’ notice to vacate the premises. No refunds will be made. PROBLEMS OR CONCERNS In the case of any problem or complaint, you must inform Management at your earliest opportunity so that Management has the opportunity to rectify the situation as soon as possible.

KAYAKS You’re very welcome to enjoy the canoes during your stay. We just kindly ask that they are used at your own risk and that the safety waiver included in your check-in instructions is signed beforehand. For stays of one month or longer, a complimentary mid-stay clean will be scheduled every fortnight as a condition of the tenancy. The cost of these cleans is covered by the property owner and forms part of maintaining the home to the required standard throughout extended stays. EXTERNAL FACTORS & NEIGHBORHOOD DISTURBANCES a) Power outages, weather, Wi-Fi issues, or neighborhood noise are outside of the host’s control. No refunds will be provided for these circumstances. MID-STAY CLEANING (LONG STAYS) ​a) For stays of 28 nights or longer, a mid-stay clean is required as part of the booking. This is scheduled during your stay to maintain the home to our standards and ensure a comfortable experience. PETS a) Pets are permitted only with the Manager's prior written approval. Dogs are generally accepted at designated pet-friendly properties, subject to the applicable pet fee and these House Rules. Cats and any other animals require specific written approval before arrival and may be declined at the Manager's discretion. Approval of one type of pet does not constitute approval of any other animal. $150 per pet per stay. b) Guests travelling with pets must ensure that pets remain off beds and upholstered furniture, are appropriately supervised, and do not cause damage to the property. Cats must use a suitable litter tray at all times. Guests are responsible for any additional cleaning or damage caused by their pets.