This reservation is for quiet residential vacation accommodations only and the house rules at each property must be adhered to. Therefore, parties, receptions, luaus, events, and gatherings of any kind are strictly prohibited. There shall be no additional occupants beyond the maximum occupancy allowed by the condominium project and/or the Association governing such project.   Violation of occupancy limits will be cause for immediate removal and forfeiture of your rental payment.   Check In/Out Time  Check-in time is 4:00 p.m. or later. Check-out time is no later than 10:00 a.m. on the day of departure.  

Early check-ins and late check-outs are not guaranteed and must be arranged in advance due to cleaning and maintenance schedules. If you have a late flight or early arrival, please contact us ahead of time to check availability and secure an early check-in or late checkout at a reduced daily rate. Mahalo for your understanding.

All units are equipped with smart locks.  The door code will not work until the check-in time and will stop working precisely at the check-out time.   Amenity Starter Pack Each Unit is equipped with a starter pack of toilet paper, paper towels, soap, dish soap, laundry soap, and trash bags.  Guests are responsible for purchasing additional supplies if needed.

Pest Control Service Each condo association provides quarterly pest control service. This required service is to ensure that we are doing everything we can to keep pests out of the units. This natural, non-toxic treatment is applied only to the threshold and baseboard areas in the unit. The property manager will accompany the technician around the property and through the units. A $100 Fee will be assessed to anyone that refuses this treatment or refuses entry for the pest control team so perform the service.   Lost and Left Items Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return.  Management shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.  Recovery of forgotten items will be billed for at $40/hr. plus shipping costs for said items.   Guest shall not:

1. Smoke in any unit or any lanai at any time.  This includes, vaping, e-cigarettes, etc.
2. Make any alterations to the Unit or damage the Unit or its contents.
3. Bring any hazardous substance into the Unit.
4. Violate any laws or condominium rules applicable to use of the Unit.
5. Disturb any other occupants of properties in the vicinity of the Unit.
6. Bring any pets into the Unit without Manager’s written consent.
7. Use the Unit for any commercial purpose.
8. Sublease or assign any rights under this Agreement without Manager’s written consent.

Liability Neither Manager nor Owner shall be liable for any accidents or Personal injury by Guests while they are in the condo or on the resort property, or while they are using items from the condo at the beach. Guest shall defend, indemnify, and hold Manager and Owner harmless from any property damage or personal injury resulting from negligent or willful conduct by Guest or by any person occupying the Unit at Guest’s invitation.   No Smoking  The Hawaii State Law 295, enacted on November 16, 2006, and updated in 2015, prohibits smoking in all enclosed or partially enclosed areas open to the public. This includes the smoking of cigarettes, electronic cigarettes, cigars, medical marijuana, and all illegal substances. All Units are subject to this law. Manager will keep your credit card information on file. If a smoking violation occurs, a fine of $500.00 will be charged to your credit card on file.   Management Right to Enter  Manager reserves the right to enter the unit with 24 hours’ notice to Guest for any reason Manager deems necessary to service or inspect the Unit on the Owner's behalf.  Contacting the Manager to remedy any issue inside of the unit constitutes immediate authorization to enter the unit to remedy said issue.   Mail Services / Shipping Services Do not ship anything directly to the unit address.  We highly recommend you do not ship things to yourself while in the unit.  Shipping times vary greatly and there is a high chance that you will not receive your items on time.  If you must ship something, please contact us to get a proper address for shipping.  We are not responsible for any items shipped directly to the unit.

Maximum Occupancy, Parties, Illegal Substances No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.  All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.  No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.

TV / Cable / Internet Service No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

Air Conditioning / Heating Guests agree that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units.

Systems(s) Failures In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

Unforeseen Occurrences Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that Guest purchase travel insurance.

Consent to SMS Communication In accordance with the U.S. Federal Communications Commission’s (FCC) Telephone Consumer Protection Act (TCPA). The TCPA regulates telemarketing and SMS marketing and protects consumers from unwanted communications.  Guest consents to receiving SMS communication from Vacation Maui regarding their reservation.  Vacation Maui does not use SMS messages for marketing nor will we share or sell your information.