The holder of the reservation must to be, at least, 25 years old and bring an official ID with photo and signature (Driver’s license or Passport) upon check in.

Max capacity 6 adults No smoking No pets

Check in time: 4:00 pm Check out time: 11:00 am

Thank you for staying at Casago. We are confident that you will abide by these rules and regulations that are being provided for your inconvenience and that your stay here will be most pleasurable.

No offensive, intimidating, threatening behavior will be tolerated. Violators are subject to immediate removal from the unit.

• If there is anything wrong in your unit at check in time, please notify the front desk within the first 20 minutes (this includes cleaning issues) • Please do not move or rearrange the furniture and avoid taking any items out of the property. Everything is inventoried and anything damaged, broken, missing or lost will be charged to you. Please report any noticeable damages immediately upon check in. • There is a charge for extra people that are 13 years of age and older. • Please return all room keys upon checkout, to avoid a replacement key charge • Casago are not responsible for items left in the condo or house please be sure to lock the units. • Please do not throw garbage on the floor, deposit it in assigned areas. • Each extra hour has a charge of $20.00 USD • Smoking is not permitted in any unit. Out of respect for our other guest.

SAN CARLOS CONDOMINIUMS

All owners, tenants and or visits must follow these rules and regulations at all times. Appropriate actions by management and or the vigilance committee will be taken if not, which may include restrictions in common areas, suspended privileges and or fines.

The administrator has the authority to enforce these rules at the San Carlos Condominium property at all times.

1. The noise should be kept as low as possible including the music, machinery, etc. • Noises are suspended from 10:00 PM. Fights and excessive noise are prohibited.
2. It is forbidden to have extra people in the units, the limit is two people by the number of beds. Only 2 extra people are allowed per unit is supplied with sofa sleeper.
3. There should not be items such as towels, rugs, clothes, bedding clothes etc. hanging on the balconies or terrace.
4. Camping on the grounds of the condos or congregating in the parking lot is not allowed.
5. On semana santa, the access to parking lot will be closed allowing access only to cars with card access. If you don’t have one please contact the person that rented you the condo.
6. The bracelet provided by your renter must be in your wrist at all times to identify you as a guest or visitor, if not, you will be asked to leave the property.
7. The water supply will be suspended from 10:00 PM to 5:00 AM
8. Please do not allow children to play in the elevators. Any repair that derives from the abuse will be charged to the guest
9. Only residents or tenants may be allowed to use the common areas.
10. Pets are not allowed in common areas. Leaving food or water outside your unit for animals is prohibited.
11. Parking in the exclusive areas for Villas and Suites is prohibited. Persons who violate this rule will have their vehicles towed at their expense.
12. WALKING OR RUNNING IN THE GREEN AREAS IS NOT PERMITTED.
13. Playing music in common areas is prohibited.
14. Pool regulations: • Use the pool at your own risk, there are no lifeguards on duty. • The pool schedule is 9:00 a.m. until 10:00 p.m. daily. The pool remains closed after these hours for maintenance of machinery and equipment. • Children from 1 to 3 years old can only be in the large pool accompanied by their parents inside the pool. Children under 14 years in swimming pools must be accompanied by an adult at all times. • GLASS CONTAINERS ARE NOT ALLOWED NEAR THE POOLS OR IN THE SURROUNDING AREAS. • Appropriate clothing is required to use the pool. This means only bathing suits. Shorts, pants or jeans are not allowed. Children with diapers are NOT permitted. Other important rules:
15. In the first request to lower the excess noise or inconvenience to other clients, guest will be fine for $2,500 pesos. If they ignore it, the 2nd request causes another $2,500 pesos fine.
16. If after the 3rd request of any employee of Condominios San Carlos or security guards, the guest does not obey these rules, the local authorities will be called and the guest will be limited to leave immediately, without any refund. The person(s) will be rejected from San Carlos Condominiums in the future, without exception.
17. The guest acknowledges and understands that he or the guardian is solely responsible for any damage to property, accident, injury or loss suffered by any person within the facilities of Condominios San Carlos and neither the Rental Agent nor the owner, nor the Condominium Association will accept legal or financial responsibility in the event of the appearance of these incidents. Guests agree to indemnify their rental agent, the owner, and the San Carlos Condominium Owners Association from any claims, including those of third parties, arising in any way as a result of guests' use of the facilities.

These rules must be handed at the time you sign the contract with the renter THIS RULES ARE MADE TO BE FOLLOW, PLEASE AVOID US ANY SITUATION CONTRARY

ACKNOWLEDGEMENT I have read and understand these rules and regulations; I acknowledge that breaking these rules may cause the loss of any remaining time in the rental unit and the loss of my payment. I take full responsibility for any and all damage I or any of my guests may cause during my occupancy. Credit card deposits generate a processing fee of 3% deductions.

FORCE MAJEURE: Casago cannot be responsible for lack of electricity due to power outages, whether they are or not caused by storms, the electrical company (CFE) issues or by any other means out of our control. Nor can we be held responsible for water shortages due to the lack of water in the town of San Carlos. We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore, there will be no refunds.